1. Name : Vikas Sandhu
Email : Vikas.sandhu@yahoo.co.in
Mobile: +971-502120045
Seeking assignments in Client Relationship Management, Sales & Marketing, Business
Development, Financial Management and Treasury with a reputed organization
Professional Profile
 A dynamic professional over 9 yrs of rich experience (3.5 Years in Gulf Region) in Branch Administration
Sales & Marketing, Business Development ,Relationship Management, Retail Forex and Customer Service
Delivery. Presently associated with M/s Axis Bank Ltd as Manager, Client Relationship Management. Well
versed in managing retail banking operations entailing business development & cross selling with key
focus top line profitability by ensuring optimal utilization of resources.
 Demonstrated abilities in expanding market, brand building, generating new business and targeting the
potential customers.
 Proficient in exploring & developing new markets, accelerating growth and achieving desired sales goals.
 Skilled in managing teams to work in sync with the corporate set parameters & motivating them for
achieving business and individual goals.
 An effective communicator with good presentation skills and abilities in forging business partnerships with
dealers & channel partners.
The Proficiency Forte’
Strategic Planning
 Establishing corporate strategies and budgets for achievement of target though promotional activities.
 Streamlining existing processes to enhance efficiencies while minimizing operational time/costs.
Sales and Marketing
 Running the sales and marketing operations & accountable for sales growth & driving sales initiatives in
order to achieve business goals.
 Identifying prospective markets, generating business from existing products for achieving business
targets.
Business Development
 Conducting competitor analysis & competency mapping for keeping abreast of market trends and
competitor moves to achieve the market share metrics.
 Maintaining relations with customers to achieve repeat/ referral business.
Customer Relationship Management
 Managing customer centric operations & ensuring customer satisfaction by achieving service quality
norms.
 Attending to clients’ complaints and undertaking steps for resolving them.
 Interacting with the customers to gather feedback regarding product satisfaction.
Organisational Details
1) (A) Client Relationship Manager, Dubai Representative Office, Dubai (Dec12 - Present).
(B) Deputy Manager in Dlf Galleria Branch, Gurugram ( Dec 09 – Nov 12 ).
Axis Bank was the first of the new private banks to have begun operations in 1994, after the Government of
India allowed new private banks to be established. The Bank was promoted jointly by the Administrator of
the specified undertaking of the Unit Trust of India (UTI - I), Life Insurance Corporation of India (LIC) and
General Insurance Corporation of India (GIC) and other four PSU insurance companies.
Key Responsibilities
 Responsible for building and strengthening strong relationship with financial banking customer.

2.  Acquisition of new high end NRI customers and regularly engaging existing customer about new offering
of financial products of bank.
 Assigned the tasks of defining business goals and implementing strategies to achieve the set goals
individually as well as for team.
 Rendering appropriate solution to cater to the clients’ needs & demands by offering the Financial
Advisory Services.
 Involved in selling of a comprehensive range of NRI customers oriented products encompassing
Savings/ Current, NRE, NRO accounts under special category of Burgundy & Priority Segment and FD &
FCNR deposit, Cross sell, Online Trading Account, Structure Products, Home & Secured Loan.
 Collecting the various multiple financial & non-financial requests of customers and ensuring to deliver
them with best possible solution with the support of almost 3000 branches in India and its other offices
in order to simplify the customer service delivery.
 Successfully handled the retail customers for Forex transactions in terms of dealing with exchange
rates, forwards contracts, remittances, branch forex operations, co-ordination for SBLC, BG, CBG and
trade services.
 Cater the clients for home, mortgage and secured loan from various branches based in India & other
overseas offices or through local alliance bank of UAE.
 Building corporate tie-up with exchange houses and local banks to strengthen the bank alliance
business.
2. Worked with HSBC Bank as a Assistant Sales Manager from May 09 to Nov 09.
HSBC is the world's local bank. Headquartered in London, HSBC is one of the largest banking and financial
services organizations in the world. HSBC's international network comprises around 9,500 offices in 87
countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa.
Key Deliverables:
 Acquisition of new high end NRI customers.
 Generating business, meeting with customers, identifying and understanding their needs,
 Rendering appropriate solution to cater to the clients’ needs & demands.
 Involving in selling of Insurance with the potential of Customers.
 Involved in selling of a comprehensive range of NRI customers oriented products encompassing NRE,
NRO accounts under special categories i.e. PVA, PVA Plus and Premier and NRE, NRO FD to high-end
NRI clients.
 Building corporate tie-up with high volume Shipping Management Companies and Overseas Education
Consultant.
 Attending & resolving needs, demands of internal & external clients.
 Developing client base by visiting new and existing clients on a regular basis.
3. Worked with Barclays Bank PLC as a Sales Relationship Officer from Feb 08 to Jan 09.
Barclays Bank is one of the biggest financial and banking service provider , a truly global bank with full
fledged operations in over 55 countries ,Barclays provide financial services to over 25 Million customers.
Key Deliverables:
 Handling NRI clients for generating wealth for the organization.
 Meeting with new customers and existing customers for expansion of network.
 Promoting company’s brand name and selling of NRI oriented products.
 Involved in selling of a comprehensive range of NRI customers oriented products encompassing NRE,
NRO accounts and NRE and NRO FD, FCNR product and Insurance of Met life India Insurance Co. Ltd. To
high-end NRI clients.
 Identifying and Developing relationship with new overseas consultancies. Devising and implementing
strategies & plans to achieve pre-set target and ensure profitability.
 Offering advisory services to customers keeping with their individual need. Providing personalized
investment solution.
Scholastics

3.  MBA (Marketing) in 2008 from Cosmic Business School (Mysore University), New Delhi.
 B.A-Maths Hons. In year 2006 from Arya P.G. College (Kurukshetra University), Panipat.
 Class 12th from B.S.E.H Haryana in 2003.
 Class 10th from B.S.E.H Haryana in 2001.
Personal Dossier
Date of Birth : 03 July 1986
Address : 104, Al Ketbi Building, Al Mina Road, Bur Dubai, Dubai
Declaration
I confirm that the information provided by me is true to the best of my knowledge and belief.
Date:
Place: Dubai (Vikas Sandhu)