Vikas Limbachiya is seeking a middle level position in banking, KPO, or ITES industries, leveraging over 8 years of experience in operations management, service delivery, and process improvement. He currently works as an Associate Manager at HCL Technologies, managing KYC renewal and onboarding. Previously he held roles as a Team Leader at TCS E-Serve and Process Expert at Intelenet, overseeing payments processing and foreign exchange. Limbachiya has expertise in strategic planning, risk management, quality control, and people management.

1. VIKAS LIMBACHIYA
1/13 Chandra raj bldg, chincholi bunder road, malad-west.Mumbai - 400064
Contact: +91 8469859148; E-mail: VKSLIMBACHIYA@GMAIL.COM
SERVICE DELIVERY  OPERATIONS MANAGEMENT PROFESSIONAL  SWIFT
PROCESSING
Offering over 8 years of experience and seeking middle level assignments across Banking/
KPO/ ITES Industries
Strategic Planning  Process Improvement  Risk Management  Innovation  Quality Control  Research &
Analysis  Operations Management  Training & Development  Process Management  SLA/ TAT  General
Administration  Resource Planning  MIS  Customer Query Resolution  Quality Control  Cross Functional
Coordination.
 Experience of 10+ years in diverse areas of operations including service excellence, customer support,
quality compliance, need assessment, business process understanding, requirement mapping, training &
development
 Highly skilled in providing end-to-end customer service delivery solutions along with strong capabilities in
implementing the service delivery process covering capacity management, service level management, resolution
and control process; developing business continuity plans, and service standards for business excellence
 Demonstrated expertise in managing various processes entailing back-office operations; creating process
vision & design, developing enhancement strategy and transition strategy and deploying key execution
strategies across processes
 Strong people management skills, capable of managing members having different skill sets, ensuring
judicious utilization of available resources as well as ensure skill upgrade, competence management, career
planning, and mentoring of the team members as well as maintaining TAT, quality, productivity and
behavioral aspects of the Team
Currently working :
Hcl technology ltd from 12 Jan 2015 till date
Associate manager
( Kyc - Wholesale renewal & client on-boarding team) {Asia Pacific/EMEA}
JOB INVOLVED :
 Renewal/ Review all the cases from work basket.
 Allocating cases to the teammember regularly.
 Arranging and being active participant for the Governance Client call and meeting weekly basis.
 Monitoring individual performance for the team member and providing feedback regularly.
 Maintaining quality as per the requirement of client standard (APAC & global).
 Maintaining daily/Weekly/Monthly MIS.
 End to End review and rejection/submission for the cases.
 Sharing initiative for closer of any KYC region.
 Taking care of QA escalation.
 Supporting higher management in operational work.
TCS E-SERVE Pvt. Ltd from 1st June 2011-30 June 2014
Team Leader

2. (FX/Inward/outward/investigation/Nostro) Euro FT
Job Involved :
 Posting the Day to Day Transaction of Electronic payments for CITI Bank (Europe Branch ex: Dublin, France, London,
Brussels etc through Citi docs and Flex cube), which includes Maker & Checker parameters for the payment. We
generally get payments through scanning (Cheque, Loans, Deposits,Overdrafts, Invoices, and Salary Payments etc.)
 Establishing healthy business relations with clients & external associates forsecuring repeat business &long term loyalty
and work towards solving their queries and complaints efficiently.
 Good knowledge of the business process within the banks (Fraud Management, Anti-Money Laundering) and Payment
Systems.
 Functional and technical knowledge of process,systemand method for prevention,detection and management of
Financial Crimes.
 Working knowledge of SWIFT Processing, Clearing systems (RTGS-CHAPS /FED/etc.), Finance and Accounting,
Payments Liquidity Management, Reconciliation and Investigations,Cash Management, Billing / Pricing, Trade.
 Exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs.
 Exposure to financial messaging standards like ISO20022.
 Knowledge of corporate payments exposure like Nostro reconciliations, FX/Inward/outward/investigation statements and
file designs.
 Verifying Calibration for the team members.
 Conducting daily team huddle and updating team member’s regarding their weekly/monthly performance.
 Handling the quires for client, customer satisfaction with available company resources.
 Resolving/Handling Team issues and disputes in team Meetings.
 Deals with different currencies and meetinft g Cut-offs all currencies.
 Provide Training for Payments and Compliance related activities.
 Handle testing for different Applications/Software (GPP, FLEXCUBE, QMS etc.)
 Generating EOD reports (Nostrum Reconciliation, Hold etc).
 Knowledge of various search software’s related to process which helps the qualifier/Verifier to process payments quickly
and easily.
 Regular Conference calls & Mails to our clients (Citi Bank) with regards to Queries and Losses related to any payment,
which need to be discussed.
 Ensuring that the daily SLA’S are met to the client satisfaction.
 Keeping Team Motivated by having various fun activities.
 Id Creation, Deletion, New joiners formalities etc.
 Helping the Team Manager.
 Manage Client teams on their visit to the company’s sites in India.
 Migrations, Transitions & Project Management.
 Provide Domain expertise in specific Verticals.
Compliance:
 Handling matters related to Prevention of Anti Money Laundering (AML), Asset Freeze related / Economic
sanctions related rules & local regulation by UK TRESURY ACT, SDN, RBI & OFAC for AML & KYC.
 Case management and resolution of cases based on alerts from the AML System.
 Managing the AML Compliance risk of the branch.
 Knowledge dissemination by trainings/workshops.
 Compliance checks on Banks adherence to AML/KYC process.
 Monitoring UN1267 and add/modify/delete the data accordingly.
 In-house advice on all regulatory issues.Also disseminate regulatory guidelines on time, and interpret the same
for the business.
 Write processes where required and ensure implementation of the guidelines .
 Assist in writing Manual of Instructions for Compliance, Business and Functions.
 Ensure reports, returns etc are sent to the Regulators and Head Office on time.
 Maintain Registers on various regulatory issues,breaches,complaints etc.

3.  Assist in the conduct of RBI audit and the follow up and resolution of issues.
Application/Software Testing:
 Provide functional and domain related inputs for creation of Test scenarios and Test case.
 Review Business Scenarios, Test Scenarios and Test Cases.
 Participate in demos and requirements discussions to prospective clients.
 Global Pay Plus (GPP), Flexcube, Citi Docs, AFTS Etc.
 Off shore Migration done for 8 branches of Euro zone.
Intelenet Global Services Pvt. Ltd. from 2ND APRIL 2007 till 31st MAY 2011
Process Expert
(Foreign Exchange)
Job Involved :
 As a SME always highlight team Issues and Process related queries.
 Deals with different Cut-offs all 87 currencies and meeting Cut-offs all currencies.
 Booking of rates for payments that have value more than 25000 pounds.
 Training and monitoring new joiners for the process training.
 Providing Training for Payments, Banking Operation, Anti Money Laundering, Risk and Compliance with in team.
 Generating daily Stats & EOD reports.
 Knowledge of various search software’s related to process which helps the qualifier to process payments quickly and
easily.
 Monitoring Hourly queues and regularly interacting with onshore on phone for high value payments and deals.
 Keeping a check on individual performance and giving feedback accordingly.
 Regular Conference calls & Mails to our clients (Barclays) in UK in regards to Queries and Losses related to any
payment, which need to be discussed.
 Ensuring that the daily SLA’S are met to the client satisfaction.
 Keeping Team Motivated by having various team activities.
 Helping the Team Leader.
Position Held: Senior CSE
Job Involved:
 Processing for Electronic payments of Barclays Bank. (Electronic Payments through Automated funds transfer system).
 Verifier for FX (foreign exchange) Team, who Verify the payment before releasing it finally.
 Responsible for verification of SWIFT massages related to payments with transaction types (MT103. MT202, MT010,
MT101, MT200, MT199, MT020).
 Conducting daily team huddle and updating team member’s regarding their daily performance.
 Handling Gage and Calibration for the team members.
Projects:
 BCP site set up at Thane (50 user’s).
 Project Sherpa for reducing Delayed Payments worldwide.
 Project Bulls Eye for reducing Errors and Losses.
 Off shore Migration done fo Europe (11 Europian countries)
Achievements:
 Star Performer for the month of Sep 2007,
 Star Performer for the month of Dec 2007,
 Star Performer for the month of Mar 2008,
 Star Performer for the month of June 2008,
 Star Performer for the month of Aug 2008.
 Winner of Barclays Global Payment award by Barclays United Kingdom.
 Best Process Expert for the month July-Sept 2010.
 Best Process Expert for the month Oct-Dec 20
Bharti Airtel Ltd. from 9th Nov’05 – Mar’07

4. CSE / Senior CSE
Job Involved :
 Taking Inbound Calls for billing customer’s in Mumbai on 121 Customer service.
 Providing Quality services to the customer’s with the best company resources.
 Resolving customer’s issues and complaints with politeness and soft skills.
 Selected for a new profile called as Repeat Desk, where we were handling calls and resolving customer’s queries
on priority basis.
 Taking Escalations for the irate customer’s and satisfy them being kind and gentle.
 My team was coordinating with all the departments regarding customer’s complaints and resolving them as early
as possible (via Mails & Calls).
 Assisting Floor in the absence of Floor supervisor’s by helping the agents in regards to process and product
knowledge.
Krishna Tools. from Dec’02 – Oct’05
Company Supervisor
Job Involved :
 Handling sales and manufacturing as per the order given.
 Supervise the factory worker’s and machines.
 Delivery and Collection of sold products.
EDUCATIONAL CREDENTIALS
T.Y.B. Com 2002-03
Mumbai University
Class XII 1999-00
Mumbai University
Class X 1997-98
Mumbai board (1st Class)
Technical Skills
MS Office, ORACLE, CRM, FLEX, SIEBLE, ASBA, BCIF, ATLAS, Windows, Internet
Applications
Date of Birth: 2nd March, 1982; Languages Known: English, Hindi, Marathi and Gujarati; References:
Available on Request
Extra-Curricular Activities: Participating in Inter College Drama and Dance Competition.
Interest :
 Playing Snooker and Watching Movies.
 Attending Personality development Work-shops & Seminars.
DATE:
PLACE: (Vikas C. Limbachiya)