Effective communication Skills

2. • What is it?
• Why is it important?
• Types of communication.
• The 7 C’s of communication.
• Barriers to effective communication.
• How to overcome the barriers?
• Activity/ Demonstration.
• Q & A and Feedback

7. Barriers
Language
Jargons
Emotional/
Taboo
Lack of
interest
Perception and
Viewpoint
Physiological
Physical
Stereotyping
Cultural
differences

8. • Clarity in thoughts.
• Understanding the audience’s needs.
• Seek advice from others before communicating.
• Taking care of the tone, language and way of
speaking.
• Feedback from the audience.
• Maintaining consistency of the message.
• Routine check on the communication system.
• Make judicious use of body language.
• Keep the emotions in check.