Veera has over 14 years of experience in IT with expertise in investment banking, manufacturing, and financial services applications. He is currently a Vice President at Scope International responsible for supporting 14 applications across shared services. Previously he held roles at Barclays Capital and UBS providing production support, application support, and project management. He has extensive experience with technologies like Oracle, SQL Server, UNIX, and programming languages like PL/SQL, Java, and shell scripting.

1. Profile of Krishnamoorthi Veeraraghavan (alias) Veera
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First Name: Veeraraghavan Last Name: Krishnamoorthi Alias: Veera
Mobile : +91-9677666379 Email:kveera@gmail.com
Professional
Objectives
To work as a Senior Techno-Functional Professional in a Banking/Financial Service
organisation driving strategies as a part of Service Managament / Service Delivery /
Application Support /Production Support/Project Management/Infra
Support/BCM
Profile
Summary
 14+Yrs of experience in Information Technology (including 9+ yrs of Application &
production Support)
 Exposure to ITIL Framework
Academic
Profile
 Master of Computer Applications (M.C.A), Bharathidasan University, India
 Bachelor of Science (B.Sc) - Electronics , Bharathiar University, India
Domain
Expertise
 Investment Banking (Global General Ledger, Account opening system,Market
Risk, Credit Risk & BASEL III)
 Manufacturing
Certification  ITIL Foundation V3 Certified
Experience Summary:
Duration Organization Title & Role
22 Sept 2014
till Date
Scope International Pvt
Ltd(subsidiary of Standard Chartered
Bank)(www.standardchartered.com)
Vice President – FM-Shared services
27 Oct 2008 to
19 Sep 2014
Barclays Capital, Singapore & Pune
(www.barclayscapital.com)
Assistant Vice President – Risk RTB
Lead(Support)
26 Oct 2005 till
24 Oct 2008
UBS thru Perot Systems TSI
(Singapore) Pte Ltd, Singapore
Associate - Shift Lead(for GGL
Applications)
Dec 2004 to
Aug 2005
Mahindra British Telecom (formally
known as TechMahindra now), Pune
(http://www.techmahindra.com)
Tech.Associate – Support Engineer
Aug 2004 to
Dec 2004
Hewlett Packard thru Future FOCUS
INFOTECH , Bangalore
(www.hp.com)
Software Engineer – Support &
Maintenance Role
Mar 2004 to
Aug 2004
Kumaran Sytems, Chennai
(http://www.kumaran.com)
Programmer – Developer
July 2000 to
Mar 2004
KSB Pumps Limited , Coimbatore
(http://www.ksbindia.co.in/)
Developer - Developer for in house
projects
Proficient Technology tools:
Programing Languages SQL, PL/SQL, Dyanmics CRM, Informatica 8.6.1, Unix
Databases Sybase 12.0, MS-SQL Server 7.0, ORACLE 7.x / 8i/9
Client/Server Tools Oracle Developer 2000 Rel 6.0 (Forms 4.5 & 5.0, Report writer 2.5& 3.0),
SQL*Plus, DBArtisan, Query Analyser, Enterprise Manager, PRO*C, MQ
Scanner, Autosys
Tools HPService Centre, Remedy, Service now, Webtop,ITRS
Web Technologies VBS

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Technology Tools with Basic working Knowledge:
Programing Languages Unix Shell Scripting, Perl
Release Management tools Clear Case, perforce
Scripting Language VB Script, Java Script
Job Responsibilities summary:
 At Scope International, I'm responsible for Vertical head for Shared services in Financial Market
team which contains 14 application, which supports Financial Market operations.
a) Responisble for support delivery for 14 application in the Shared services area.
b) First point of contact for technology team for any internal and external audits
c) Solid exposure to prioritization of Book of work, raising Requests for Change, chairing Change
Advisory Board. Change approvals and Post Implementation review
d) Identify, record and fix the Riskwise Risk(Secruity) & Phoneix Risk(Operational) related gaps by
raising technology Risk breaks.
e) Program & Project coordination through project planning, monitoring & control, change control &
configuration management, time & effort estimation, quality & risk management and
communication between project stakeholders.
f) Other activities, Project on-boarding, obsolescence, budgeting, Service Level Agreements, KPI Metrics
& Monthly Service review reports
 At Barclays Capital, I’m responsible for the Support team lead/ Support Role team of 10
members providing the below services for the Buiness users in the Market & Credit Risk Area.
a) Ensure the Applications Support team delivers a professional, customer focused and high performing
support service in line with agreed service scope and service levels.
b) Maintain and improve application and software support methods, standards, KPI’s and SLA’s across
all ITS supported applications and software.
c) Ensure any quality management processes to the team’s activities are followed, e.g. ensuring all
support methods, procedures and tools are robust, fully tested, of high quality and fit for purpose.
d) Instrumental in identifying Service Improvement initiatives, conduction gap analysis and delivering
on the Action Plan.
e) Recommend and assist with developing improvements around support processes, tools, standards
and the overall performance and level of support provided by the Applications Support team.
f) Develop and maintain professional credible relationships with key stakeholders (IT and the business)
g) Provide clear ownership and resolution of incidents/faults logged against applications/systems
supported by the Application Support team to agreed SLA’s and KPI’s.
h) Assist with the development and implementation of business continuity and service recovery plans
and activities.
i) On occasions act as Deputy to the Applications Manager on particular issues and provide support and
cover as applicable.

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Apart from BAU work, my major contributions to some of the Bankwide initiatives are:
 Location strategy rollout to India
 Problem Management & Efficiency gains workgroup
 Major Incident Handling: Internal/External and MIH (Major Incident Handling) workgroup
 Automated the process which reduced the considerable time for the team
 Noise alert Incident ticket identified and rectified
 Capacity Management
 Business Continuity Management
At UBS thru Perot systems, I was leading one of the shift in the team Shift lead, Responsible for the
24/7 application support (leave 1 & 2)
 Level 1 & Level 2 Support:
 Batch/Jobs monitoing using Autosys, Unix, Sybase & Upstream file chase ups and
 Resolving Business queries from Risk Managers, Business Unit/Product Controllers, Traders
 Investigate BUC reports designed using Business Objects, VB XLA, Crystal reports, etc
 Incident, Problem, Change, Capacity/Infra, Config and Release Management
 Documentation & Testing
 Half Year-end & Year-end processing
 As a Shift Lead & Team Member in Support & Development, I’ve good exposure in:
 System Study, preparation of documents like Low level design, High level design
specification and Basic functional design, System requirements Specifications
 Database Design using Oracle, Sybase, MS SQL Server
 Design and development using Java, PL/SQL, Unix, VBScript, JavaScript, TCL/Tk
 Handled system testing and unit testing
 System Implementation & User Sign-off
Assignment #1- Shared Services - Financial Markets
Client Standard chartered, Chennai-India
Duration Sep 2014 to till date
Tools Oracle, Unix,Unix Scripting, Geneos ITRS, WebMethods
Role Vertical Head
Business Functions Financial Market , Shared Services applications
Applications SHAPE, SPIRIT, Assassin, Commission Manager, Thunder head,SHARK

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Assignment #2- Market Risk Support
Client Barclays Capital, Singapore
Duration Jun 2012 till date
Tools SQL Server, Sybase, Oracle, Autosys, Informatica, UNIX
Role Regional Manager
Business Functions Market Risk applications
Applications Specific Risk, Bedrock, Jupiter, MARs , EUC
Assignment #3- CRM & Client Operations
Client Barclays Capital, Singapore
Duration Oct 2009 – May 2012
Tools SQL Server, Sybase, Dynamics CRM, Autosys, Informatica, UNIX
Role Deputy Lead
Business Functions Global Account Opening , Business Query Management,Sales CRm
Applications GAOS, BQuery, Dynamics CRM, Legacy CRM, Wealth CRM,List Manager
Assignment #3- CCGM
Client Barclays Capital, Singapore
Duration Oct 2008 – Sep 2009
Tools SQL Server, Unix, SSRS Reporting, Java
Role Support Analyst – SME
Business Functions Global Marketing, Corportate Communication
Applications CC (Barclyas Corportate Communication ) & GM(Global Marketing)
Assignment #4 - GGL
Client UBS, Singapore
Duration Oct 2005 – Oct 2008
Tools Autosys,Unix, Shell Scripting, Informatica, Oracle , PLSQL, Sybase, SAPR3 &
Business Warehouse
Role Shift Lead
Business Functions GGL (Global General Ledger) - application is back office Global Accounting
system for UBS. GGL is used for controlling the bank's financial operations and
reporting. It is used by many Finance & Control business users, analysts,
accountants, business unit controllers (BUC's) and senior business
management personnel.
Applications GGL
Assignment #5 – SSD (Service Solution Design)
Comapny Mahindra British Telecom, Pune India
Duration Jan 2004 – Aug 2005
Tools Oracle,Plsql, Shell Scripting,Pro*c
Role Tech.Associate –Support Engineer

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Business Functions SSD is the subsystem, which is used to place circuits between BT and other
private telecommunication companies. It contains four parts: Wideband,
Narrowband, Interconnect and Broadband. SSD contains one GUI and 46
background processes.
It interacts with various systems like INS, GENETIC, COSMOSS and PACS. The
routing data comes from PACS and information returns to COSMOSS.
Assignment #6 – Enitlement Services
Company HP, Bangalore
Duration Aug 2004 – Dec 2004
Tools Oracle,Plsql, Shell Scripting,Pro*c
Role Application Support
Business Functions The Entitlement Services Program provides entitlement services to all strategic
customers of HP Worldwide. The Mission is to enable the merge and improve
total customer experience, enable business transformation and enable IT
simplification. It merges all legacy systems of the originations like Compaq,
Digital and Hewlett-Packard into one platform. It provides warranty
information, contract details and allows up gradation and modifications in it to
HP customers
Application Entitlement Services
Assignment #7 – Retail system(BRICK)
Client/Company The Brick, Canada / Kumaran Systems
Duration Mar 2004 – Aug 2004
Tools Oracle , PLSQL,Forms , reports , D2K, Pro*c , Shell Scripting
Role Programmer(Developer)
Business Functions Retail
Applications Kumaran has taken the task of migrating all the related applications to support
French Language. The Retail System was analyzed, modified & implemented to
suit client's business requirement within a specified crucial time
Professional Training :
 ITIL Foundataion V3
 Completed CRM class room training session provided by Microsoft