5 Days online Certificate Course on “STRATEGIES TO ADDRESS THE SOFT SKILL GAP” from 27-4-2020 to 1-5-2020. Course Title: STRATEGIES TO ADDRESS THE SOFT SKILL GAP Course Date: 27.4.2020 (Monday) to 1.5.2020 (Friday) Course Objective: The objective of the course is to develop effective People skills and to become self-confident individuals by mastering inter-personal skills with a mature outlook to function effectively in different circumstances. Course Content: Day 5 (01.5.2020) Skills and Values Course Instructor: Mr. T.Vishnupriyan, Associate Editor and Assistant Professor, IJASRW & The Central Law College, Salem.

1. International Journal of Advance Study and
Research Work(IJASRW)
Organizes
5 Days online Certificate Course
on
“STRATEGIES TO ADDRESS THE SOFT SKILL GAP”
Day 5 (01.5.2020)
SKILLS AND VALUES
Course Instructor: Mr.T.Vishnupriyan,
Associate Editor & Assistant Professor
IJASRW & The Central Law College,Salem
1

2. What is Skill?
• a particular ability that you develop through training and experience and that
is useful in a job .
(Cambridge Dictionary)
• the ability to use one’s knowledge effectively and readily in execution or
performance.
(Merriam-Webster Dictionary)
Synonyms:
expertise, ability, proficiency, experience

3. Do you Value, Values ?
● Values are basic and fundamental beliefs that guide or motivate
attitudes or actions. They help us to determine what is important to us.
● Values describe the personal qualities we choose to embody to guide
our actions; the sort of person we want to be; the manner in which we
treat ourselves and others, and our interaction with the world around
us.
● They provide the general guidelines for conduct.

4. What do you mean by Professionalism?
• the combination of all the qualities that are connected with trained and
skilled people.
(Cambridge Dictionary)
• the conduct, aims, or qualities that characterize or mark a profession or a
professional person.
(Merriam-Webster
Dictionary)

5. 1. Teaching Skills
● Teachers have the ability to change lives and develop well-educated
and respectable students; they can help with not only knowledge growth
but personal improvement, too.
● The following Skills needed to be a successful Teacher as follows:

6. 1. Enthusiasm
● A great teacher is enthusiastic about their job and lesson, and encourages
students to share the same passion as they do.
2. Leadership
● An effective teacher has the ability to lead and guide his / her classroom;
she can manage a number of different personalities, including misbehaving
children, and steer them into the right direction. He / She leads by example
and is an important role model in his / her students’ lives.
3. Organization
● Teachers have to juggle a number of tasks, from lesson planning to
activities and marking. In order to succeed in their role, they are required to
have exceptional organisation skills. They need to be able to keep on top of
these tasks and complete their duties in a timely manner.

7. 4. Respectful
● A good teacher sets a respectful tone in his / her classroom. Students feel
safe to share their values and opinions, and their classmates have learnt to
be good listeners and respect others’ thoughts. Essentially, the educator has
created a useful learning environment for his / her pupils.
5. Multitasking
● Teaching is not only about following the curriculum and marking exams; it’s
also about multitasking. A good teacher needs to have eyes on the back of
his / her head and should be able to monitor all his /her pupils’ behaviour and
keep their attention while completing his / her class.
6. Teamwork
● Part of being a teacher is the ability to work as part of a team, as well as
alone. They’ll need to make their students feel like they are part of a team to
enhance the learning experience.

8. 7. Ability to Teach
● This is a given, but being a teacher is not just about the credentials you hold
to educate others. You’ll need to have instructive skills, your own style of
teaching and the ability to explain and demonstrate clearly so that concepts
that are not easy to understand are simplified using memorable examples or
props.
8. Communication
● Teachers must have remarkable communication abilities. They must be able
to interact with people of all ages, including colleagues, pupils, parents and
managers. Educators should effectively deliver information, understand the
different points of view from other people and explain the rationale for the
choices they make in regards to their teaching.

9. 9. Adaptability
● Being adaptable to unforeseen situations is key; you never know what will
happen in your classroom each day and you will need to handle each
circumstance appropriately and come with quick solutions.
10. Interpersonal Skills
● Strong people skills can turn an average teacher into a successful one. An
educator that is inclined towards helping others will create warm
relationships that, in turn, boost learning. A pleasant teacher who has an
engaging personality creates attentive and enthusiastic students. You will
also be adept at handling students that may have learning difficulties or
other disabilities that need special attention.

10. 11. Creativity
● Teachers need creativity to keep students interested and engaged,
especially children that are in primary school. You’ll need to find different
ways to keep the class interested and attention levels high – this could be
through roleplay or other fun learning activities.
12. Self Evaluation
● To develop professionally and provide quality education, you’ll constantly
need to self-evaluate and reinvent yourself. You will have to push your
pride aside and analyse where you have gone wrong and what can be
improved within your classes.

11. 13. Critical Thinking
● Teachers need to solve a number of different problems, often on a tight
deadline. This frequently involves, answering difficult questions on the spot,
solving conflicts, creating new lesson plans, teaching games and dealing with
other personal issues between pupils or colleagues.
14. Commitment
● You can’t stroll into your classroom when you feel like it and take a personal
day because you just can’t be bothered. If you want to be a good educator,
you must be committed to your job and your classroom. You need to have the
passion to teach and change your pupils’ lives for the better.

12. 15. Approachableness
● Being approachable is a vital quality to have. Your students need to feel
comfortable to ask you questions and to talk to you if they have an issue.
They shouldn’t be afraid of failure or saying the wrong thing. Great
teachers have warming characters that invite learners to open up and get
involved in the lesson.
Teaching comes quite naturally to some who are born leaders, yet others
have to work hard to achieve ‘great teacher’ status. Whichever category you fall
into, if you want to help young students and make a lasting impression, these top
skills and qualities can place you at a great advantage.

13. Teaching Values
The core of teaching consists of four basic values: dignity, truthfulness,
fairness and responsibility & freedom.
1. Dignity means respect for humanity. Teachers must respect every
person, regardless of gender, sexual orientation, gender diversity,
appearance, age, religion, social standing, origin, opinions, abilities and
achievements.
2. Truthfulness is one of the core values in teachers’ basic task, which
involves steering learners in navigating life and their environment.
Honesty with oneself and others and mutual respect in all communication
is a basic aspect of teachers’ work.

14. 3. Fairness is important both when encountering individual learners and groups
but also in the work community. Fairness involves in particular promoting
equality and non-discrimination and avoiding favouritism.
4. Teachers are entitled to their own values, but in their work, teachers’
responsibility is tied to their basic task and its standards such as legislation and
the curriculum.

15. 2. Lawyering Skills
● Problem Solving
● Legal Analysis and Reasoning
● Legal Research
● Factual Investigation
● Communication
● Counselling
● Negotiation
● Litigation and Alternate Dispute-Resolution Procedures
● Organization and Management of Legal Work
● Recognizing and Resolving Ethical Dilemmas

16. 1. PROBLEM SOLVING
1.1 Identifying and diagnosing the problem
1.2 Generating alternative solutions and strategies
1.3 Developing a plan of action
1.4 Implementing the plan
1.5 Keeping the planning process open to new
information and ideas.

17. 2. LEGAL ANALYSIS AND REASONING
2.1 Identifying and formulating legal issues
2.2 Formulating relevant legal theories
2.3 Elaborating legal Theory
2.4 Evaluating legal Theory
2.5 Criticizing and synthesizing legal argumentation.

18. 3. LEGAL RESEARCH
3.1 Knowledge of the nature of legal rules and institutions
3.2 Knowledge of and ability to use the most fundamental tools of legal research
3.3 Understanding of the process of devising and implementing a coherent and
effective research design.

19. 4. FACTUAL INVESTIGATION
4.1 Determining the need for factual investigation
4.2 Planning a factual investigation
4.3 Implementing the Investigative Strategy
4.4 Memorializing and organizing information in an accessible form
4.5 Deciding whether to conclude the process of fact-gathering
4.6 Evaluating the information that has been gathered

20. 5. COMMUNICATION
5.1 Assessing the perspective of the recipient of the communication
5.2 Using effective methods of communication

21. 6. COUNSELING
6.1 Establishing a counseling relationship that respects the nature and
bounds of a lawyer’s role
6.2 Gathering information relevant to the decision to be made
6.3 Analyzing the decision to be made
6.4 Counseling the client about the decision to be made
6.5 Ascertaining and implementing the client’s decision

22. 7.NEGOTIATION
7.1 Preparing the negotiation
7.2 Conducting a negotiation session
7.3 Counseling the client about the terms obtained from the other side in the
Negotiation and implementing the client’s decision

23. 8. LITIGATION AND ADR PROCEDURES
8.1 Litigation at the trial-court level
8.2 Litigation at the appellate level
8.3 Advocacy in administrative and executive forums
8.4 Proceedings in other dispute-resolution forums

24. 9. ORGANIZATION & MANAGEMENT OF LEGAL WORK
9.1 Formulating goals and principles for effective practice management
9.2 Developing systems and procedures to ensure that time, effort and resources
are allocated efficiently
9.3 Developing systems and procedures to ensure that work is performed and
completed at the appropriate time
9.4 Developing systems and procedures for effectively working with other people
9.5 Developing systems and procedures for efficiently administering a law office

25. 10. RECOGNIZING AND RESOLVING ETHICAL DILEMMAS
10.1 The nature and sources of ethical standards
10.2 The means by which ethical standards are enforced
10.3 The processes for recognizing and resolving ethical dilemmas

26. Lawyering Values
● Provision of Competent Representation
● Striving to promote Justice, Fairness and Morality
● Striving to Improve the Profession
● Professional Self-Development

27. 1. PROVISION OF COMPETENT REPRESENTATION
1.1 Attaining a level of competence in one’s own field of practice
1.2 Maintaining a level of competence in one’s own field of practice
1.3 Representing client in a competent manner.

28. 2. STRIVING TO PROMOTE JUSTICE, FAIRNESS AND
MORALITY
2.1 Promoting Justice, Fairness and Morality in one’s daily practice
2.2 Contributing to the profession’s fulfillment of its responsibility to ensure that
adequate legal services are provided to those who cannot afford to pay for
them
2.3 Contributing to the profession’s fulfillment of its responsibility to enhance
the capacity of law and legal institutions to do justice

29. 3. STRIVING TO IMPROVE THE PROFESSION
3.1 Participating in activities designed to improve the profession
3.2 Assisting in the training and preparation of new lawyers
3.3 Striving to rid the profession of bias based on race, religion, ethnic origin,
gender, sexual orientation, age or disability and to rectify the effects of these
biases.

30. 4. PROFESSIONAL SELF-DEVELOPMENT
4.1 Seeking out and taking advantage of opportunities to increase his or her
knowledge and improve his or her skills
4.2 Selecting and maintaining employment that will allow the lawyer to develop
as a professional and to pursue his or her professional and personal goals.

31. 3. Business Skills & Values
The root of any business is a great idea that is presented strongly and
confidently by a team of people who work together. It all starts with the idea and
then bringing in a team to convert the idea into reality. This is the vital
characteristic of most successful businesses.

32. Communication Skills
Business development is all about communication with clients and their customers,
from cold-calling prospects to maintaining long-term relationships to sharing information
and ideas with colleagues and other stakeholders. That means that business developer
must be able to speak and write clearly and confidently, as well as listen with an
empathic and open mind so as to be able to address others’ needs and concerns.

33. ● Collaboration
● Oral Communication
● Written Communication
● Public Speaking
● Emotional Intelligence
● Brainstorming
● Active Listening
● Assertiveness
● Discernment

34. Negotiation Skills
Part of business development is convincing other people to do certain things,
such as offering assistance, lowering prices, or making investments. There are
negative ways to influence people, but the more ethical and effective option is to
learn the subtle art of finding common cause and earning trust. That requires
prioritization, understanding, and above all, a tactful and genuine demeanor.

35. ● Collaboration
● Persuasion
● Compassion
● Active Listening
● Problem Sensitivity
● Discernment

36. Strategic Skills
A big part of business development is strategy. You have to be able to plan
months, years, and decades ahead. Remember, one role of business
development consultants is assessing the current strategy, looking for ways to
improve it, and predicting issues down the road. Sound strategy depends on
rational thought, a strong sense of priority, and the research skills necessary to
understand the situation in depth.

37. ● Analytical Ability
● Adaptability
● Critical Thinking
● Decision Making
● Devising Strategic Plans to Expand Sales
● SWOT Analysis
● Scenario Planning
● Project Management
● Sales Forecasting
● Teamwork
● Attention Management
● Tracking Industry Trends
● Marketing

38. Computer Skills
While a business developer need not be able to provide IT support in this
day and age, communication, research, and analysis all depend on using
computers. Understanding basic programs, such as Microsoft Word, and knowing
how to take full advantage of the program’s features, are essential. Poor
computer literacy will leave a person less efficient and effective, and less likely to
fulfill their potential. Additionally, if your computer skills are poor, your clients will
suspect that you are not able to stay “with the times” in business.

39. ● Customer Relationship Management (CRM) Software
● Microsoft Office Suite
● Online Meeting Tools
● Email Management
● Marketing Automation Software
● Search Engine Research
● Mobile Devices
● Accounting Software

40. Project Management
Of course, developing a business is a project. The business itself is the
project, so it stands to reason that a good developer will have a lot of the same
skills as a project manager. These include the ability to set goals, establish
timelines, manage risk, create and stick to budgets, delegate tasks, and
manage teams.

41. ● Ongoing Improvement
● Six Sigma
● Creating Milestones
● Building Mission Statements
● Identifying Objectives
● Estimating Costs for Jobs
● Budgeting
● Organization
● Prioritizing

42. Business Intelligence
Business development requires not only understanding one’s own business,
but also that of competitors and of the market as a whole. Part of gaining that
understanding is simply researching and listening with an open mind, while
another component is collecting and analyzing data. Knowing which market
segments respond to what types of campaign, how large the market is, and
whether the market is currently changing, will give you an advantage over
competitors. That means understanding and staying current with statistics and
trends.

43. ● Inbound Marketing
● Outbound Marketing
● Differentiation
● Customer Segmentation
● Developing New Business
● Developing Proposals for Projects
● Developing Sales Pitches
● Finance
● Identifying Benefits of Products and Services from the
Customer Perspective
● Interviewing Current Customers to Assess Satisfaction
● Managing Leads
● Managing Competing Demands

44. For Discussions, Comments and Clarifications
Please feel free to mail me @
vishnupriyantenglish@gmail.com
editor@ijasrw.com
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45. Thank You
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