1. SANAT SINGH
Contact: +91-9819393054 / E-Mail: singhsanat@gmail.com
____________________________________________________________JOB OBJECTIVE_________________________________________________________ ______
A Go-getter, seeking assignments in the areas of Collections & Recovery / Portfolio Management / Team Management
with a leading organization of high repute in Banking / Financial Services sector
________________________________________________________PROFILE SUMMARY_______________________________________________________________
• A result oriented & performance driven professional with over 24 years of rich experience inclusive over 1 year
experience in entrepreneurial assignment in:
~Collections & Recovery ~Portfolio Management ~Operations Management
~Risk Management ~Strategic Management ~Team Management
~NPA Management ~Key Account Management ~Vendor Development
~Stock Management ~Fraud Management ~Liaison & Coordination
• Presently associated with Magma Fincorp Ltd., Mumbai, Zonal Manager –West
• History of success leading strategic and operational initiatives within well-
established multinational corporations; Focused Analyst driven to identify
business needs and develop plans to deliver tangible results
• Employee advocate who champions staff confidence and designs strategies to
attract and retain critical talent in highly competitive markets
• Demonstrated abilities in devising customer retention and collection activities
for accelerating business growth
• Expertise in maintaining business relationship with individual & corporate
clients to achieve repeat / referral business along with quality product &
service norms
• Hands-on experience in preparing collection plans, delegating the targets and
developing over all & case specific strategies to recover money
• Excels in monitoring subscriber’s accounts & developing reports to ensure
compliance with legal statutes and initiating strong legal action in case of
continuous payment default
• Instrumentals in determining training needs of team members developing
strategies for improving collections to enhance their operational efficiency
leading to increased productivity
• Successfully worked with several reputed organizations like Tata Motors Finance Limited, Indiabulls Credit Services
Ltd., Mumbai, ICICI Bank, Mumbai, Bharti Cellular Ltd., Mumbai, e-Serve International Limited (Citicorp Services),
etc.
• An effective communicator with strong leadership, problem solving, analytical and planning skills
_________________________________________________CAREER MILESTONES___________________________________________________________________
• Effectively ensured nil customer complaints or escalation by carrying out regular sample checks of the customer calls and
addressing the issues with the respective caller with Tata Motor Finance Ltd.
• Successfully handled loss on sales Collections of the W/off Portfolio for 23+DPD and recovered approx. Rs. 2.5 Crores
• Bagged Champions Award for excellent performance during 1st
quarter and won a trip to Bangkok in 2004
• Recognized as winner of ‘Star of the Month Award’ for two times.
____________________________________________________CORE COMPETENCIES______________________________________________________________
• Reviewing delinquent accounts & portfolio to control recovery operations
for delinquent customers and credit loss
• Enhancing recovery rates for continued profitability of business & ensuring
efficient recovery techniques of processes
• Reviewing potential fraudulent accounts for the prevention & detection of
fraud, planning & accomplishing goals with high degree of accuracy
• Conducting training sessions for customer service representatives &
providing regular update on the new policies to the employees
• Providing effective resolution to customer queries and improving
relationships with the customer by anticipating customer future
requirements, thereby ensuring a positive customer experience
2. • Creating & sustaining a dynamic environment that fosters development opportunities and motivates high performance
amongst team members
_________________________________________________ORGANISATIONAL EXPERIENCE_______________________________________________________
May’14 – till date with Magma Fincorp Limited as Zonal Collection Manager - West for 91 to 730 dpd
Role:
• Handling a portfolio of over 500 crores for the 90+ dpd pool
• Handling Collection of Commercial Vehicle loan, Auto loans, Tractor loans/ Farm Equipment,
Construction Equipment’s, SME & Home loans.
• Leading a team of 8 State Heads and 35 Team Leaders with 240 Field Executives.
• Manage and motivate the Team to achieve the KPA’s
• Monitoring the employee code of conduct, cash & cheque management and loan settlements.
• Setting up, Monitoring and driving of Bad debt collection & Repossession for the Zone.
• Undertaking legal measures and strategies for resolution of cases including civil & criminal cases such as LRN,
Sec 138, Arbitration, Obtaining of Section 9 orders.
• Monitoring the costs relating to people & infrastructure and using various strategies for maintaining it
within the budget.
• Liaisoning and coordinating with Govt authorities to take action against fraud and intentional defaulters
client.
• Coordinate with other Risk Management Units and provided feedback / inputs in order to improve &
control any risk exposure.
• Onsite training, development and evaluation of team members.
Highlights:
o Overachieved the monthly GCL & NCL targets ( achieved month on month –ve NCL)
o Successfully filed Legal Cases – Civil & Criminal - and obtained Warrant of Attachment in the 465 NPA accounts.
o NPA recovery improved from 3.25% (FY 13-14) to 4.35% ( FY 14-15)
o Ensured Tracing and Repossession of 3200 asset in NPA FY 14-15
o Recruited, mentored and trained over 250 team members in the West Zone
Jan’07 – Apr’14 with Tata Motor Finance Ltd., Mumbai
Growth Path:
(Grade: Joined as Deputy General Manager; promoted as Assistant Vice President in 2009)
Jan’07-Jun’08: Regional Collections Manager-NPA Management - 330DPD+ (Western Region)
Jul’08-Mar’09: Regional Collections Manager-Auto & CV Loans - 30+ DPD (Western Region)
Apr’10-Nov’10: Regional Manager-North (Office of Customer); Cross Sell-Insurance Product-Credit Life & Loan Products
Dec’10-Oct’12: Regional Manager-North (Recoveries & Strategic Collection)
Nov’12-Apr’14: Regional Collection Manager-(West-X BKT and 0 BKT)
Highlights:
As Regional Manager-(West-X BKT and 0 BKT)
• Involved in overseeing collections of ‘X’ BKT direct and ‘0’ BKT dealer books of West Region
• Proactively supervised a team of 5 State Heads, 26 Team Leaders and 230 Field Executives
• Proficiently lead a team of 20 Callers who directly interact with the customers
• Successfully handled portfolio worth Rs. 90 Crores and 55000 cases approximately in 2013
• Effectively coordinated with Fleet Customers and Key Clients
• Improved & tracked number of visits from 5 to 9 per day resulting in better coverage and resolution
• Played a stellar role in improving & achieving:
o 88% ME in X BKT and 94% ME in 0 BKT
o Approximately 5% in just 2 months
As Regional Manager-North (Recoveries & Strategic Collection)
• Involved in collections of W/off portfolio for 23+DPD; Time Matured Contracts & Loss on Sale Collxn
• Proactively identified cases for filing arbitration, attachment of property through court orders, filing of criminal complaints,
repossession of vehicle through court order
• Instrumental in hiring & training Field Team for better Product Knowledge and Negotiation Skills
As Regional Manager-North (Office of Customer); Cross Sell-Insurance Product-Credit Life & Loan Products
• Involved in cross selling of Insurance Products and Credit Life & Loan Products
3. • Ensured customer retention and repeat business
• Handled customer and dealer complaint desk
As Regional Collections Manager-Auto & Commercial Vehicle Loans (Western Region)
NPA Collections
• Successfully attained all time high NPA Reversals of Rs. 22 Crores and Rs.12 Crores of Reversal after LOS in Mar’10 (All India
Best Recoveries ever achieved)
• Acquired repossession of more than 365 DPD cases to all time high 435 vehicles worth Rs. 18 crores in a month from 365+
DPD portfolio
• Implemented legal strategies in coordination with Lawyers and Law Enforcement Agencies
• Responsible for hiring New Repossession Agencies for better coverage
• Successfully looked after complete West Region like Mumbai, ROM, Goa, Gujarat, MP and Chhattisgarh
• Actively completed training of Field Team across the region with 96% fully satisfied rating
1 – 10 Bkt COLLECTIONS
• Proactively handled 1-10 Bucket of CV Portfolio for Western Region
• Improved ME from 95% to 115% every month
• Involved in hiring, training and managing agencies
• Headed a team of 5 State Heads and 18 Agency Managers
• Responsible for recommending cases for filing Sec 138 on Cheque Bounce
• Accountable for arranging & organising Lok Adalats in the region for curing default cases
• Successfully improved 30 DPD Roll Rates from 37% to 20% in 2008
Aug’06-Jan’07 with Indiabulls Credit Services Ltd., Mumbai as Regional Collections Manager-STPL Loans (Western
Region) / Grade-Assistant Vice President
Role:
• Looked after various activities involved recovery, legal, credit risk analysis, fraud control,
delinquency management of STPL, portfolio across all the regions, etc.
• Headed a large team of 6 Managers, 4 Team Leaders and Collection Force involved 110 Executives
Highlights:
• Acknowledged for delivering all time high 84% resolution of more than 30
• Successfully reduced NCL by 0.63% for West Region in 2006
• Effective internalization of portfolio from 30 to 90+ DPD which resulted in reduction of dependency of the agency and
performance enhancement
• Assisted in designing the Feedback Software for capturing the customer follow-up trails and intensity measurement
• Acquired Book Control that resulted into detection of fraud and mishandling of cash; received appreciation from MD office
for the drive
• Significantly centralised and completed Allocation Strategy in first 2 days of the month, allowing more coverage and
resulting in OD reduction
______________________________________________________PREVIOUS EXPERIENCE ___________________________________________________________
Aug’05-Jul’06 with ICICI Bank, Mumbai as Area Collection Manager (Small Ticket Size Personal Loans)
Highlights:
• Played a key role in managing delinquency across the locations like Mumbai, Pune, Nasik, Nagpur,
Aurangabad, etc.
• Successfully maintained NCL by at 0.65% against target of 1.50% during Aug’05-Apr’06
• Efficiently achieved 85% of target in 30 DPD (Portfolio worth Rs. 55 Crores) during Jun’06 and Jul’06
Jan’04-Aug’05 with Bharti Cellular Ltd., Mumbai as Senior Executive
Highlights:
• Skilfully handled customer base of 25000 customers (active & barred) with approx value of Rs. 7.5
Crores in 2004
• Dexterously looked after operations of 2 different agencies along with 35 Tele-callers and 40 Field Executives
• Effectively reduced:
o Total barring from 4% to 2% during Jan’05-Mar’05
4. o Bad debts from 7% in Jan’04 to 2.90% by Aug’04
• Recognized for achieving total of 68% unbarring in Q4
• Instrumental in overseeing de-active collections during Jan’04-Dec’04 which involved:
o Collections for De-active portfolio meant 0 to 365 DPD, delinquent portfolio of Rs. 5 Crores approx. on monthly basis for
streamlining operations
o Operations of 6 Agencies in coordination with Team of 80 Field Executives
• Efficiently achieved target of 107% during Jan’04-Mar’04
• Bagged Champions Award for excellent performance during 1st
quarter and won a trip to Bangkok in 2004
Jul’97-Dec’02 with E-Serve International Limited (Citicorp Services)
Growth Path:
• Joined as Executive Collection
• Promoted as Senior Executive
• Last designated as Customer Assistance Manager
Highlights:
• Instrumental in managing delinquent portfolio of Rs. 3.5 Crores for the bank in 1997
• Recognized as winner of ‘Star of the Month Award’ for two times for controlling delinquency for personal loan by 4.0% to
1.5% in 1998
• Effectively achieved all time high NPA Reversals of Rs. 22 Crores and Rs. 12 Crores of Reversal after LOS in Mr’10
• Dexterously appointed several new agencies for portfolios like collections, skips, repossession, etc.
Mar’96-Jul’97 with Glenmark Pharmaceuticals Ltd., Mumbai as Medical Representative
Feb’90–Dec’95 with Sethi Auto Spares, Mumbai as Sales/Collections Executive
Clients Handled: Govt Organizations like BPT, NOCIL and Naval Dockyard
______________________________________________________ENTREPRENEURIAL ASSIGNMENT_______________________________________________
Jan’03-Jan’04 with Scan Services, Mumbai as Working Partner
Highlight:
• Successfully handled portfolios of various reputed organization like Standard Chartered Bank- Credit Cards, HDFC Bank-
Personal Loans and ICICI Bank-Consumer Durable Loan
_____________________________________________________________TRAININGS__________________________________________________________________
• Attended various trainings programs:
o By Tata Motor Finance Ltd.
Leadership Skills in 2012
Business Excellence in 2011
o By Citibank
Citicorp Quality Overview Program in 1998
Designed and attended Customer Focussed Negotiation Skills Program in 2000
Fraud Awareness Program in 1997
_____________________________________________________________EDUCATION____________________________________________________________________
• B.Com. from Dr. Ambedkar College of Commerce, Mumbai, University of Bombay in 1995
_____________________________________________________________IT SKILLS______________________________________________________________________
• Well versed with Microsoft Office 2000/2007 and Internet Applications
__________________________________________________________VOLUNTARY ASSIGNMENT_____________________________________________________
• Actively involved in charity work for aged people
________________________________________________________PERSONAL DETAILS_______________________________________________________________
Date of Birth: 6th
September, 1970
Address: 301, Boulevard 15, Upper Govind Nagar, Malad (East), Mumbai-400097
