Result-driven professional having 6+ years of experience in Cisco Collaboration domain and Team management along with proficiency in handling processes and unexpected situations with a positive and confident approach. A resourceful and an effective communicator having capability to communicate ideas with people. Highly organized, proactive and flexible to quickly adapt in new working environments. Working as a Senior Technical Consultant with Orange Business Services as a part of the Design, Deployment and Operations team. Have worked with companies like Aricent(Cisco TAC),HCL and Dell in past with experience working on technologies like: -Cisco Collaboration/IPT/VoIP -CUCM -Cisco Unity Connection -Gateways(H323, MGCP, SIP) -ISDN/PSTN -Routing & Switching -Linux(Redhat, ubuntu) -Windows Servers -OS like Windows XP, 7, 8, 8.1, 10+Mac OSX 10.7-10.10 etc -Hardware & Software troubleshooting -Good Customer Handling Skills with Handling Escalations Related to Tech and Care -Global Account Management -Team Support & Management -Excellent communication skills with expertise in MS suite. Have done BSc.(Electronics) from Delhi university along with CCIE Collab(Written), CCNA Collab(VoIP+Video) & CCNA R&S certification.

1. 1 | Page
Classification: Internal Use
UJJWAL GOEL
| A - 71B, Krishan Vihar, Delhi – 110086 | M : +91 - 9716623747 | Email : ujjwalgoel1991@gmail.com |
OBJECTIVE
CAREER SYNOPSIS
COMPENTENCIES
ACROSS
THE TENURE
ACADEMIC
PERFORMANCE
TECHNICAL
PERFORMANCE
To obtain a job where my educational background, managing & organizational skills, & ability to
work well with a team can be utilized to contribute towards making my company self-reliant
even if the resources are not in plenty.”
Result-driven professional having 5+ years of experience in Cisco Collaboration domain and
Team management along with proficiency in handling processes and unexpected situations with
a positive and confident approach. A resourceful and an effective communicator having
capability to communicate ideas with people. Highly organized, proactive and flexible to quickly
adapt in new working environments.
+ Network Management + Team Management + Technical Support
+ Customer Relationship Management + Quality Control + Trainings
BSc.
App. Phy. Sci. (Elect.)
2009 - 2012
Delhi
University
Ramjas College
North Campus, Delhi University
62.96%
AISSCE
(12th, Science Stream)
(Non - Medical)
2008 - 2009 C.B.S.E
Tyagi Public School
Keshav Puram, Delhi
74.6%
AISSE (10th) 2006 - 2007 C.B.S.E
Tyagi Public School
Keshav Puram, Delhi
79.6%
CCNA Collab Certified
210 - 060 + 210 - 065
CCIE Written(400-051)
2016-2017
Cert.
Validity:
2016-2019
Cisco Inc.
CCNA Collab Certified+ CCIE Written
Cerified
(CSCO12563901)
CCNA R & S Certified
200 - 0120
2013-2014
Cert.
Validity:
2014-2019
Cisco Inc.
CCNA Routing & Switching Certified
(CSCO12563901)
Jetking Certified
Hardware
&
Networking
Professional Premium
Course (Diploma)
2010-2012
Jetking
Hardware &
Networking
Institute
Rohini
Completed with Grade A (79.5%)
Specialization : Hardware Support
Skills, Microsoft Windows Operating
System(all), MAC OS, Microsoft
Windows Server Administration,
Redhat Linux 5.0+6.0 Administration,
CCNA R&S.
Ethical Hacking
&
Network Security
Course
2010-2012
Jetking
Hardware &
Networking
Institute
Rohini
Completed
Specialization : Web Based Password
Cracking(Phishing), Windows & Linux
Hacking, Session Hijacking & Sniffers,
Penetration Testing & SQL Injection,
Hacking Wireless Networks and
Providing Web Security.

2. CURRICULUM VITAE
Ujjwal Goel
2 | Page
Classification: Internal Use
15TH FEB, 2018
TO
PRESENT
5TH DEC, 2016
TO
12TH FEB, 2018
5TH MAY, 2014
TO
28TH NOV, 2016
ORANGE BUISNESS SERVICES – SENIOR TECHNICAL CONSULTANT
Working as a Consultant for the Orange Design, Deployments and Implementation team
under the GSI(Global Service Integration) division of Orange. My responsibilities includes :
 Deployment, administration & troubleshooting of VoIP networks for the collaboration
domain that includes setup of Call Processing through CUCM (Cisco Unified
Communications Manager), CUC(Cisco Unity Connection), CER(Cisco Emergency
responder), IM&P(Instant Messaging & Presence), PLM(Prime License Manager),
Jabber, VCS Solution, PCD(Prime Collaboration Deployment) & Gateways etc.
 Providing trainings on other UC products to the internal VoIP teams.
 Managing & Troubleshooting the IP Phone System & any upgrade related activities.
 Creation of HLDs, LLDs for the client and providing support end to end in
deployments.
 Providing support under operations till the Go-Live/Stable state to clients.
 Re-creating customer scenario in lab to understand, troubleshoot & determine root
cause for several clients.
 Supporting teams like Skype, Windows, Linux etc in integration etc with Collaboration
solution of the client being cross trained on those technologies.
ARICENT TECHNOLOGIES – NETWORK ENGINEER - N2 (CUCM Team)
Working as Cisco TAC engineer under Unified Communications division as a part of the Call
Manager’s Team. My responsibilities includes :
 Deployment, administration & troubleshooting of VoIP networks specifically in call
processing (Cisco Unified Communications Manager), CER(Cisco Emergency
responder), PLM(Prime License Manager) & PCD(Prime Collaboration Deployment).
 Being an EPIC Engineer & cross trained on other UC products like : Voicemail (Cisco
Unity Connection), Gateways(H323, MGCP, SIP, Cube & ISDN), Server Virtualization &
UCCX ; My job includes resolving as many cases of other UC technologies as possible
& hence reducing the percentage of collaboration tickets with other teams.
 Providing trainings on other UC products to the CUCM team & support to new hires.
 Managing & Troubleshooting the IP Phone System & any upgrade related activities.
 Analyse & report any failures to the escalation or development team(BU) & work with
them for resolving the issue.
 Exposure to third party Voice devices/CTI JTAPI applications from Avaya, Nortel,
Asterisk, NICE etc.
 Re-creating customer scenario in lab to understand, troubleshoot & determine root
cause of the customer reported issues.
 Doing trace analysis for CUCM team & fixing issues related to call processing,
performance, Phone registration, Wireless IP Phones, VPN Phones etc.
 Accepting collaboration tickets of other UC teams & helping them with trace analysis,
Integration with CUCM & questions related to CUCM.
HCL TECH(IOMC) – SPECIALIST - E2.1 (EMC2 Team)
Joined Pilot batch of Tier 2(Blues Team) & lead sub-divisions of the teams like: Cisco Voice,
GCS team etc as a Tier 2 agent. My responsibility included:
Cisco Voice Team –
Administration of CUCM & CUC 8.X+, 9.X+ Clusters, H323 and MGCP gateways & below
tasks :
EMPLOYMENT HISTORY

3. CURRICULUM VITAE
Ujjwal Goel
3 | Page
Classification: Internal Use
18TH FEB, 2013
TO
1ST MAY, 2014
ACADEMIC
ACHIEVEMENTS
TECHNICAL SKILLS
 All tasks from the day of on-boarding an employee like assigning a phone, creating
softphones, Extension Mobility(device profiles), creation & mantenance of their
voicemail boxes, creating SNR(Remote destination profiles) etc.
 Fixing all call routing related issues & managing their virtualized environment.
 Monitoring the performance of the UC Products and providing daily reports.
 Recreation of issues in the lab & hence providing the RCA for the reported issues.
 Testing of any new planned upgrade and migration in the lab & generating reports of
the analysis.
 Contacting TAC for the bugs related issues & troubleshoot with them on issues.
 Trainings of new hires in the UC team & KB creation for their help.
Apart from above tasks also supported erver management through VCM, VDI Issues
management through tools like View Admin, VSphere & VCenter. Handling Tier 2 cases
related to VPN, Software/Hardware/Network/Printers for both MAC & Windows escalated
by Tier 1 IT team additionally & have handled Tier - 1, 1.5, 2 team’s
Trainings/Feedbacks/Reporting, KB Article Management, Floor support to Tier 2 team etc.
DELL INTERNATIONAL SERVICES – CLIENT TECH. SUPPORT ASSOCIATE - L1 (HILTON)
Worked as the Tier 1 agent. Handled Cisco Voice MACD Team supporting CUCM and CME
based users, which included setting up the phones for new hires, creation of the voicemail
accounts, pin/password resets, creation of SNR and extension mobility accounts and also
setting up softphones like CIPC and Xlite.
AD Password resets, Desktops/Laptops/Printers/Networks related troubleshooting including
Hardware & Software related issues. Providing Team support to Tier 1 team, Scrubbing Cases
made by Inbound REPs, Making Reports(AUX, SR), Making Outbound calls to resolve cases
unresolved by Inbound REPs. Handling Escalations both for Tech & Care.
 1st prize in Ethical Hacking Competition organized by Maharaja Agrasen Institute Of
Technology(IPU) & 1st prize in Ethical Hacking event organized by Jetking Computer
Hardware & Networking Institute, Rohini
 Got selected by IMA(Screened in=3), Air Force(Screened in=1), OTA(Screened in=1)
 Cleared Class 1+2 Medical fitness test for Commercial Pilot License(File No.:1-3025/2007-L2,
CPL-0) along with Cockpit Fitness Test From Delhi Flying Club in first attempt at Cessana-
152A,VT-EJP aircraft.
 Merit Scholarship from Delhi Hindi Academy for securing 83% marks in Hindi in class X CBSE
exam.
 Got Certificate Of Excellence from Ex. MLA Anil Bhardwaj(Tri Nagar),Arvinder Singh
Lovely(Ex. Education Minister) & Oscar Fernandes(Ex. Union Minister Govt. of India)for
Securing 80% in Tenth Class
 CCNA Voice trained from Network Bulls with hands on experience & cerified in
Collab & R&S.
 Expert level Knowledge of MS Office Suite 2007, 2010 & 2013 with good hands on
MS Excel, MS Visio, Windows Server 2008/2012 R2, Hardware with
Troubleshooting.
 Expert level Knowledge of All major Operating Systems :- Window 98, Window
Xp, Windows Vista, Window 7, Windows 8, 8.1, 10, Redhat Linux 5.0+6.0, MAC OS
10.5/6/7/8/9/10 etc.

4. CURRICULUM VITAE
Ujjwal Goel
4 | Page
Classification: Internal Use
EXTRA CURRICULAR
LANGUAGE KNOWN
READ
WRITE
SPEAK
PERSONAL DETAILS
DATE OF BIRTH MAY 4TH, 1991
MARITAL STATUS SINGLE
GENDER MALE
FATHER’S NAME UMESH GOEL
NATIONALITY INDIAN
 Won many First & Second position prizes in Singing, Swimming, Playing Piano,
Skating, Drawing at school level.
 Won Second Prize in STIC COLOUR CONTEST all over India.
 Won First Prize in painting in Dendrite Craft Competition all over India.
 Won First Prize in Painting Competition Organized by ZEDCA (ZED Career Academy).
 Won First prize in Marathon Race from Netaji Subash Society many times.
HINDI, ENGLISH, SANSKRIT
HINDI, ENGLISH, SANSKRIT
HINDI, ENGLISH