1. The Open Police
The design principles behind the open government
platform of the Belgian Local Police
www.openpolice.beStudiedag Informatie Management 2015
#imgent

3. http://www.openpolice.be/sites.html
Local Police websites

4. http://www.openpolice.be/blog/2015/01/08/2014-in-review.html
3.600.000 visitors in 2014
34% mobile traffic in Dec 2014

5. Open Everything
Unique in Belgium
Open Development - Open Source - Open Data

6. http://www.openpolice.be
Why Open Matters
We strongly believe that an open development model is the only way to
foster badly-needed government standards, remove the fear of
proprietary lock-in for government agencies, and create a large
ecosystem that spans the government as a whole.
All of our code is freely available under an open source license.
Anyone can run it, build on it, or submit changes to it.

7. Start with user needs
https://flic.kr/p/eQtasQ

8. People come to our sites to
accomplish tasks and fulfil needs
Not just to hang out

11. Do less
https://flic.kr/p/bwHCXU

12. Government should only do what
they can do
If someone else is doing it, link to it

13. https://www.agiv.be/producten/crab
AGIV - CRAB

14. Open Data Manual of Flanders - http://www.opendataforum.info
Provide Open Data
Accessible, machine-readable data about services

15. http://www.lokalepolitie.be/5388/nieuws.json
Open Data

16. Design with data
https://flic.kr/p/cpzHPw

17. Great advantage of digital services
Watch and learn from user behaviour, to fit naturally
rather than bending them

18. Social media influence (Police zone of Leuven)

19. Do the hard work to make it simple
https://flic.kr/p/qhd2dh

20. Making something
look simple is easy ...
… making something simple to use is much harder

22. Iterate. Then iterate again.
https://flic.kr/p/byypYZ

23. Iteration reduces risk
Avoids the bottleneck of a 200 page spec document,
things can be undone, we’re not building bridges

24. +300 closed development tickets since September 2013.
Start small and iterate wildly
Add features and refinements based
on feedback from real users

25. http://www.openpolice.be/blog/2014/09/10/schedule-a-news-article.html
Schedule a news article

26. Build for inclusion
https://flic.kr/p/faH5Lt

27. Accessible design is good design
Build a product that’s inclusive, clear and readable

28. If we have to sacrifice elegance?
So be it!

32. http://www.dekamer.be/flwb/pdf/53/3403/53K3403001.pdf

33. Build digital services, not websites
https://flic.kr/p/gtrSxL

34. Services don’t begin
nor end at our website
It might start with a search engine
and end at the Police station

35. http://www.openpolice.be/blog/2014/12/12/holiday-office-hours.html
Holiday office hours

36. Understand context
https://flic.kr/p/o3ZQHn

37. We’re designing for people,
not screens
Understand the technological and practical
circumstances in which our services are used

38. Make things open: it makes things better
https://flic.kr/p/nDzaE3

39. https://github.com/belgianpolice
Open Source

40. http://www.openpolice.be
Open Development

41. https://medium.com/@elleluna/the-crossroads-of-should-and-must-90c75eb7c5b0
“We are the government, everything
we create must be made available to
all of us for the benefit of everyone.”
Johan Janssens

42. Demo
Try it yourself
www.openpolice.be/demo

43. https://gds.blog.gov.uk/about/
Inspired by UK’s
Government Digital Service

44. We build things for the web
www.timble.net
Thank you
www.openpolice.be - @OpenPoliceBE