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Empower Firstline Workers with Microsoft 365
- 2. Digital transformation Information WorkersThe Boardroom Firstline Workers
- 3. Partners are perfectly positioned to digitally transform and empower the Firstline Workforce to meet the demands of the increasingly competitive workplace1 Source: Gartner, Firstline Worker TAM in organizations with 500+ employees, Office 365 Industry Addressability Study, 2017 2 Source: Gallup State of American Workplace Report 2017, http://news.gallup.com/reports/199961/7.aspx $480+ billion estimated cost of productivity lost through disengaged employees each year2 70%+ of employees in service and support roles are not engaged2 ~690 million Firstline Workers in Enterprise organizations1
- 4. Our Firstline Vision Maximize the impact of the Firstline Workforce Deliver real-time expertise Train and upskill employees Digitize business process Foster culture and community Minimize risk and cost
- 5. Microsoft 365 Enterprise A complete, intelligent, secure solution to empower employees Office 365 E5 / Microsoft 365 E3 / Microsoft 365 F1
- 6. Microsoft recognizes that Firstline Workers are an important part of any organization’s digital transformation. Our vision includes: • A common platform with intelligence capabilities and a single identity that enhances and simplifies the employee experience • A complete solution which scales across the entire employee base and addresses a broad spectrum of needs for the Firstline Workforce; and • Enterprise-grade capabilities which are secure, compliant, manageable, and extensible Microsoft 365 F1 is the intelligent solution that empowers everyone to be creative and work together securely. Microsoft 365 F1: The Firstline Worker solution your customers need
- 7. The Firstline Workforce expands our opportunity ~690M Total Enterprise Firstline Workers ~2.4B Total Firstline Workers Firstline Workers represent a majority of the global workforce and a significant new business opportunity across industries Source: Gartner, Firstline Worker global TAM and TAM in organizations with 500+ employees, Office 365 Industry Addressability Study, 2017 • Cashiers • Sales Associates • Store Managers • Inventory Associates Retail • Shop Floor Workers • Warehouse Clerks • Services Technicians • Maintenance Manufacturing • Providers • First Responders • Nurses Healthcare • Clerks • Fire Fighters • Police Officers • Parks & Recreation Public Service • Ground Crew • Drivers • Flight Crew • Maintenance Crew Transportation • Front of house staff • Guest Services • Event Staff • Housekeepers Hospitality
- 8. Extend your existing Collaboration, Microsoft 365 powered device, and Security and Compliance practices to take advantage of the Firstline Worker opportunity Unique customer value-creating opportunities
- 10. Develop offerings that enable customers to equip their employees for success in the digital age Train and Upskill Employees • SharePoint – Build training portals to facilitate the distribution of onboarding material and training content on any supported device. • Microsoft Stream – Configure and incorporate video libraries to facilitate self-service training with dynamic, role based content and video. • Yammer - Enable Yammer and drive adoption engagements to help Firstline Workers share and find best practices across the company • SharePoint – Build corporate library portals to retain and manage institutional knowledge in one place. Develop workflows that automate the process of capturing best practices from Yammer communities and preserving them for future reference and use. Enable training and onboarding by creating training portals and content Provide ongoing development of new training content • Provide ongoing content development services as the number of use cases grows and support the need for customers to continuously refresh the skills of their employees Build or resell solutions to reduce training and support costs for high user volumes • Provide solutions that streamline the process of developing and publishing new training content • Build chatbots that provide easy access to information in real time and can proactively prompt Firstline Workers to adhere to policies and best practices
- 11. With Microsoft 365, you can help your customers equip their Firstline Workforce with the content and training they need to grow and develop their skills. Determine if your customer needs help building and distributing training content: • How do they onboard new Firstline Workers? • How do they train and retrain their Firstline Workforce to ensure they stay current and effective? • Can their Firstline Workers access self-service training from their devices? • Do they lose the knowledge of experienced Firstline Workers when they leave or retire? • Can their Firstline Workers access and contribute to a library of institutional knowledge? Train and upskill employees 1 Source: Gallup State of American Workplace Report 2017, http://news.gallup.com/reports/199961/7.aspx 12% Employees who strongly agree that their organization does a great job of onboarding new employees 1
- 13. Develop offerings that enable customers to digitize and optimize their business processes Digitize business processes • Microsoft StaffHub – Enable Microsoft StaffHub to facilitate the creation, updating and management of Firstline Worker schedules and tasks Enable schedule and basic task management Optimize processes by automating tasks with custom workflows • PowerApps and Flow – Build custom workflows to automate repetitive everyday activities. Surface the workflows in Microsoft StaffHub as the single app to manage the workdays of Firstline Workers and their managers Integrate Microsoft StaffHub with workforce management applications • Microsoft StaffHub – Enhance the value of existing customer investments in workforce management applications by integrating them with Microsoft StaffHub via the API or ready-made connectors Optimize resource allocation by surfacing insights from IoT-based signals • Integrate insights from line-of-business applications which empower Firstline Workers to deliver improved customer service and resolve problems more efficiently Enable self-service deployment of Windows 10 devices • Windows AutoPilot – Transform new devices quickly and easily (without imaging) into ready-to-use, productive organizational PCs
- 14. With Microsoft 365, you can digitize and optimize your customers’ business processes to help them accelerate performance and compete more effectively. 1 Source: Improving Firstline Worker Performance With Microsoft Office 365: A Forrester Total Economic Impact™ Analysis, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, September 2017. Determine if your customer needs help redesigning and automating their business processes: • How do they create and manage Firstline Worker schedules and tasks? • Can their Firstline Workers request shift swaps and have them approved by their managers from their mobile devices? • Are there any manual or paper-based processes that could be optimized if they were digitized? • What operational insights could help Firstline Workers be more efficient and effective in the way they perform their jobs? Digitize business processes 116 Number of hours saved each year per Firstline Worker by customers using Microsoft solutions 1
- 16. Develop offerings that enable Firstline Workers to access real-time expertise Deliver real-time expertise • Skype for Business – Deploy and manage Skype for Business to allow Firstline Workers to connect across remote sites from any supported device to tap available talent when and where it’s needed Enable real-time communications Enable effective community interactions • Yammer – Enable Yammer and drive adoption engagements to facilitate the crowdsourcing of new ideas and solutions Build or resell mixed reality service management solutions • Windows Mixed Reality – Develop solutions that allow subject matter experts to support Firstline Workers in context across physical and virtual space
- 17. With Microsoft 365, you can enable your customers to leverage the knowledge and expertise of their workforce more effectively Determine if your customer needs help facilitating access to expertise in real-time: • How do you tap into the insights, expertise, and knowledge of your Firstline Workers to gather new ideas and find solutions to problems? • Can a Firstline Worker communicate in real-time with a subject matter expert if they need assistance completing a complex task? • What tools do they have to allow a subject matter expert to see a problem scenario and provide visual support to a Firstline Worker? Deliver real-time expertise 1 Source: Gallup State of American Workplace Report 2017, http://news.gallup.com/reports/199961/7.aspx 60% Employees that say the ability to do what they do best in a role is “very important” to them 1
- 19. Develop offerings that streamline IT management and extend security and protection to all employees, endpoints and environments Minimize risk and cost • Azure Active Directory Premium - Extend a digital identity to Firstline Workers to protect corporate assets while empowering user productivity with capabilities like single sign- on, and self service password reset. • Windows Hello – Firstline Workers are prone to reuse and forget passwords. Keep them safe with the ability to authenticate identities without passwords. • Credential Guard - Protect derived domain credentials. Systems are vulnerable to “pass the hash” attacks that exploit user credentials after users have logged in. Provide Firstline Workers with a secure and easy-to-maintain digital identity Manage and secure Firstline Worker kiosks, devices, identities, and apps including signage • Azure Active Directory Premium – Provide a secure sign-on and authentication solution while protecting data and applications with Multi-Factor Authentication. • Intune – Provide flexible mobile device and app management controls to allow Firstline Workers to be productive using devices and apps, while at the same time protecting company data and information • Windows Defender Antivirus – Provide comprehensive protection for shared kiosk and Firstline devices from viruses, malware, spyware, and other threats. • Windows Defender Application Control – Provide application controls that help prevent malware and untrustworthy apps on devices. Leverages core Device Guard’s application control capability without special header requirements. • Windows Information Protection and BitLocker – Secure data on lost or stolen devices and prevent accidental data leaks without degrading the user experience. • Windows Analytics Device Health – Monitor device health and provide recommendations to remediate and optimize Monitor and respond to security threats • Advanced Threat Analytics – Detect suspicious activity and threats with behavioral analytics, reducing the risk of costly damage from data breaches and other cybercrimes.
- 20. With Microsoft 365, you can equip your customers to better manage their identity, access controls, and devices to stop breaches before they escalate in severity. Determine if your customer needs help securing the front door: • Do they have digital identities for their Firstline Workers? • Do they know who is accessing their data? • Do they have mechanisms to reduce IT costs for managing Firstline Worker identities such as self-service password reset? • Are the apps and devices used by their Firstline Workforce up to date and secure? • Can they quickly identify and react to a breach originating from a Firstline Worker? Minimize risk and cost 1 Source: Improving Firstline Worker Performance With Microsoft Office 365: A Forrester Total Economic Impact™ Analysis, a commissioned study conducted by Forrester Consulting on behalf of Microsoft, September 2017 61% Reduction in Firstline Worker related security breaches experienced by customers using Microsoft solutions 1
- 21. The Microsoft Partner Network offers tools to help you build an offer to capitalize on the Microsoft 365 F1 opportunity Firstline Worker Business Value Assessment Lead with a business value assessment to help customers identify opportunities to leverage the power of their Firstline Workforce to improve performance, reduce costs and address security risks. Firstline Worker Offer Development Guidance Resource designed to explain the types of services and solutions you can provide and guide you through the process of creating a Firstline Worker offer. Microsoft 365 F1 tools https://aka.ms/M365F1Partner
- 22. Understanding the business opportunity Develop your skills and business plan Launch your offer Grow your business Business opportunities • Microsoft 365 customer site • Microsoft 365 partner site • Microsoft 365 F1 video • Harvard Business Review survey • Firstline Worker infographic • Gartner industry addressability report • Forrester TEI study • Collaboration, Security & Compliance, and Microsoft 365 Powered Device playbooks (Firstline Worker sections coming soon) Learn about Microsoft 365 F1 • Microsoft Mechanics video - Introducing Microsoft StaffHub • Office 365 F1 trial • Enterprise Mobility and Security trial Build your skills • Collaboration course catalog • Security and Compliance course catalog • Microsoft 365 Powered Device course catalog Customer-ready information • Harvard Business Review survey • Forrester TEI study • Firstline Worker infographic Tools for you • Firstline Worker offer development guide • Firstline Worker business value assessment Engage with customers • Firstline Worker customer presentation • StaffHub customer presentation • Firstline Worker industry presentations: Manufacturing, Retail, Hospitality • Firstline Worker sales playcard • Firstline Worker demo • StaffHub demo script Tools to use with your customers • Firstline Worker business value assessment • Business Value Tools: Value Discovery Workshop, Customer Immersion Experience, Value Calculator Build your Microsoft 365 F1 offer with the resources listed here: https://aka.ms/Microsoft365Partners
- 23. Microsoft 365 Partner Opportunity Business Value Assessment FastTrack Partner Opportunity Microsoft 365 Readiness and skill MPN Community Microsoft Partner Network Learning Portal Microsoft Confidential – for internal only use by partners.
- 24. Microsoft 365 powered device The best way to experience Microsoft 365 Low TCO for all workers Self-service deployment Always up to date Proactive insights Simplified management Microsoft Confidential – for internal only use by partners.
- 25. Streamlined for security at a low Total Cost of Ownership Windows 10 S for Firstline Workers Microsoft-verified security Windows 10 S on a range of modern devices Performance that lasts Cloud convenience plus the power of apps + Microsoft Confidential – for internal only use by partners.
- 26. Windows 10 S devices for Microsoft 365 F1 Aspire 1 14” Ultraslim USD $299 Available Q4 2017 Swift 1 13” Ultraslim USD $349 Available Q4 2017 V330 14” Ultraslim USD $349 Available February 2018 Stream 14 Pro 14” Ultraslim USD $275 Available October 2017 Microsoft Confidential – for internal only use by partners.
- 27. Introducing Microsoft 365 F1 A complete, intelligent, secure solution for the Firstline Worker Office 365 F1 / Windows 10 / Enterprise Mobility + Security Microsoft Confidential – for internal only use by partners.
- 28. October 2017 – Microsoft 365 F1 Office 365 F1 Microsoft 365 F1 $4.00 User / Month $10.00 User / Month Office Applications Office Online • • Collaboration Services Business class email (2GB) and calendar on Outlook • • SharePoint1, Yammer and Groups • • Instant Messaging, Presence, Meetings and 1:1 HD Video chat / Audio • • Microsoft Teams Chat-based workspace • • Content Storage & Consumption 2GB of cloud storage • • Enterprise Video Service and Portals • • Schedule & Task Management Microsoft StaffHub, PowerApps and Flow2 • • Threat Protection Microsoft Advanced Threat Analytics, Windows Defender Antivirus, Device Guard3 • Identity & Access Management Azure Active Directory P1, Windows Hello, Credential Guard and Direct Access3 • Device & App Management Microsoft Intune • Windows AutoPilot, Fine Tuned User Experience, and Windows Analytics Device Health • Information Protection Windows Information Protection and BitLocker • 1. Cannot be Portal / Site administrators, No Site Mailbox, No Personal Site, Cannot Create Form 2. PowerApps are limited to consumption only, Flow limited to 750 per user per month 3. Not available on Windows 10 Enterprise E3 in S mode.
- 29. April 2017 - Office 365 F1 Update Before After $4.00 User / Month $4.00 User / Month Office Applications Office Online • • Collaboration Services Business class email (2GB) and calendar on Outlook Browser • • SharePoint1, Yammer and Groups • • Instant Messaging, Presence, Meetings and 1:1 HD Video chat / Audio • Microsoft Teams Chat-based workspace • Content Storage & Consumption 2GB of cloud storage • Enterprise Video Service and Portals • Schedule & Task Management Microsoft StaffHub, PowerApps and Flow2 • 1. Cannot be Portal / Site administrators, No Site Mailbox, No Personal Site, Cannot Create Form 2. PowerApps are limited to consumption only, Flow limited to 750 per user per month
- 30. #Microsoft365Day