GAKIZA Canisius provides his resume summarizing his education and work experience. He received a Master's degree in Computer Science and Technology from Xiamen University in China and a Bachelor's degree in Computer Science and Technology from Kigali Independent University in Rwanda. His experience includes roles as an IT Data Analyst, IT Engineer, Customer Care Executive, and Data Entry Operator for various organizations in Rwanda. He has strong skills in data science, IT management, training, and using software such as Microsoft Office, SPSS, and programming languages.

1. GAKIZA Canisius
POB: 3955 Kigali_ Rwanda; (+250) 789906017 / 739560041;
gcanisius@gmail.com; canisius.gakiza1; Kigali-Rwanda
Education
Xiamen University School of Information Science and Engineering Xiamen, China
Master’s Degree of Engineering in Computer Science and Technology Graduated 2016
Kigali Independent University: School of Computer Science Kigali_ Rwanda
Bachelor’s Degree in Computer Science and Technology Graduated 2014
Experience
Center for Innovation Rwanda, Kigali–Rwanda
IT Data Analyst & Business Strategist, Dec. 2016 - Present
 Troubleshoot faults of network elements, interfaces and degradation;
 Managed IT infrastructure and equipment’s , Managing Network of Company
elements through the OSS system;
 Trainer for Web design and software management;
 Diagnostics and root cause analysis on interfaces, network elements;
 Preparation/Escalate of incident reports for emergency or critical outage;
 Data Analysis, Monitoring and Evaluation process;
 Implementations of Machine learning and data mining on brain imaging data process;
 Technology: Access, MySQL, Excel to SPSS, R, M&E, Sales-Force, CRM, Pivot,
Wamp Server, Networking, DBMS, World Press, Java, Html &CSS, Ms Office, etc
Ison Bpo, Bodfia Mercy House, PO box 1260, Kimihurura, Kigali–Rwanda
IT Engineer, September 2016 – December 2016
 Deployed, maintain, troubleshoot and support computer workstations, printers;
 Trained for Installed and supported PC, laptop, tablet, mobile hardware and software;
 Installed, test trained and managed IT equipment’s accessed over 300 people;
 Assist with high severity requests or issue escalations as needed;
 Ensure the timely reporting of daily, weekly and monthly report or other requested
reports by the Line management;
 Technologies: Advanced Excel and Statistical packages, Networking, Access, IT
asset management, MySQL, SPSS, R, Wamp Server, Unix/ Lunix , Java, Windows
Server, Remitting Server, Ms Office;
Ison Bpo, Bodfia Mercy House, PO box 1260, Kimihurura, Kigali–Rwanda
IT Data Manager TL in Customer Care Executive, Jan 2014 – August 2014
 Managed and coordinated entire network company operations;
 Ensured that all tasks placed on IT team are scheduled and allocated resources timely;
 Managed schedule over 200 call center team to ensure fair and appropriate cover of
24/7 network operation;
 Analyzed & improved the process used in the team to ensure maximum effectiveness
and efficiency;
 Trained and managed over 150 agents for services and products;
 Reported, presented and integrated Avaya System with the Dynamics Ms Office,
CRM, Ms Office, SPSS, Networking, MySQL, DBMS, Tigo Cash, Pivot, Avabil;

2. Contact One Center, P.O Box 6279, Kigali-Rwanda
Customer Care Executive as Team Leader (TL), August 2011 – December 2013
 Doing all reports needs in the call center;
 Managed, given feedback and trained over 150 Agents on the products and services;
 Ensured that the qualities of the calls are in compliance with predefined parameters;
 Identified potential areas for process improvements;
 Achieved the relevant process reports on a daily, weekly and monthly basis target;
 Technology used CRM, Ms Office, SPSS, Networking, Database, Tigo Cash, Pivot,
Avabil;
USAID: MANAGEMENT SCIENCE FOR HEALTH (MSH), Kigali _ Rwanda
Data Entry Operator, September 2010 – January 2011
Community Development Fund-Ubudehe Program such as:
 Data Entry and coder;
 Processing of Monitoring & Evaluation and Reporting;
 Data & System Management by using Ms Office, Outlook, SPSS, M&E, etc;
Main Achievements
Ison Bpo, PO box 1260, Kimihurura, Kigali–Rwanda September 2016 – Dec 2016
 Moved, connected , managed and fixed three call center accessible over 300 people
systems, software and platforms on time without any incidence;
 Trained and Managed IT infrastructure and equipment’s ;
 Supported three floors call center operations such as network and systems;
 Investigating, diagnosing and solving computer software and hardware faults;
 Ability to extract all reports using Ms Office, SPSS, STATA, Pivot, CRM, Tigo
Cash, Avaya, Database, Networking, Remote Server;
Xiamen University, School of Information Science and Engineering, May 2015 –
June 2016
 Data Science Courses and Training such as Machine learning, Data mining,
Optimization,
 Teaching and SCI writing paper on Data management;
 Data Analysis & Business Strategies by using M&E, Statistics, SPSS, Reporting,
 Design and Implement Machine Learning Algorithm on Brain Imaging;
Three Publications with IEEE and other International Journals, May 2016
 Certificate for Publication and Participation
 Oral Presentation in IEEE (ITNEC 2016 Conference)
1. http://ieeexplore.ieee.org/abstract/document/7560401/
2. http://kairinstitute.org.rw/2017/03/14/organization-and-spending-rondom-
forest-on-alzheimers-disease/
3. http://www.journalcra.com/current-issue
Ison Bpo by December 2016:
 Certificate for IT Project Successful as IT Engineer
 Trainer, People Management and Team Motivation Based on Supervisor Skills

3. Tigo Rwanda by January 2013 – December 2013
 E-money approver, distribution and Payment System by using Ms Office, SPSS, Tigo
Cash, Pivot.
Special Skills & Expertise
 Excellent Communication in English, French and Kinyarwanda;
 Supervisor Skills and Leadership such as a Task Manager;
 Easily Socializing with Every Types of Person I met;
 Positively, Teamwork, Problem Solving and Hardworking;
 Data Science, Teaching/Training and Team Manager Skills;
 Ability and Familiar for any Platform, Software’s & Systems;
 Business Skills and Easily to Achieve on Target of the Company;
 Excellent Listening, Technical Advisory and Presentation Skills;
Job Related Skills
 Problem Solving, Troubleshooting, Data Analysis, IT Asset Management, etc;
 Team management in IT equipment such as Trainer and Presenter;
 IT Consultancy as Data Analyst and Business Strategist Solution Process;
 Ensure the Timely Daily, Weekly and Monthly Reports or other Requested Reports
by the Line Management;
 Managing, Training and Evaluating the their Performances over 5 Teams over 200
Employees (18-50 years);
 Ensure that the Assigned Targets Daily are Achieved and Identify Potential areas for
Process Improvements;
 Machine learning and data mining algorithms on brain imaging process;
 Resolving Customer Issues, Complaints, Analyze and Identify all Needs by using
Weka, SPSS, Linux/Unix, Networking, Access, MySQL, Excel to SPSS, R, M&E,
Sales-Force, CRM, Pivot, Wamp Server, Networking, Database, World Press, Java,
Html &CSS, Ms Office, etc
VIII. REFERENCES
Dr. Aime MUYOMBANO Tel: +250788960478; amuyombano@gmail.com;
Occupation: CEO of Keen Advance Institute Research (KAIR) and Senior Lecturer.
Mr. Max KABALISA Tel: +250788306806; mkabalisa@gmail.com
Occupation: Senior Health System Strengthening Advisor at Chemonics
International (GHSC-PSM).
Mr. Philip KAKURU Tel: +250722123051; philip.kakuru@tigo.co.rw
Occupation: Millicom (Tigo) MFS Banking Product Specialist.
I hereby declare that the information given above is truthful and fair to the best of my
knowledge.
Kigali, March, 2017
Sincerely Yours
GAKIZA Canisius