1. Simangele Ngobeni resume
Personal Details:
Surname Ngobeni
First Name/s Simangele Mariah
Nationality South African
Gender Female
Mobile Number 082 409 2707
Location 4682 Ext 42, Zebra Street, Dawn Park, Boksburg
Email simangelengobeni@gmail.com
Marital Status Married

2. Introduction:
Introduction
Simangele has been a professional inthe financialsectorforthe past 9 years and has extensive experience in the banking sectorshe iscurrentlyemployed with standard bank asthe
technical application analyst specialist. Herstrength isBusiness & ITPartnerEngagement, Service Definitionand Execution, PeopleManagement, Service OperationsManagement, Service
Transition Management and Service Planning/Management
Her careerstarted in December2005 when she was employed by ACNielsen ResearchCompany asa data capture herfocus wasto make sure data iscaptured correctlyas perthe
documents received from the research team. In May 2006 Simangele contracted with Micro to Mainframe where she was trained as a software tester, Simangele worked in Absa underthe
contract fora period of 6 months as a test analyst, in November2006 she joined standard bank inthe as a contractor stillunderMicro to Mainframe and was later offered a permanent
position and she worked as a test analystforrest of Africa applicationsin April 2007, Herfocus was to identifybusiness requirementsfrom a functionalspecdocument, create test cases,
create test plans, record defects and execute test cases using MercuryQualityCentre tool.
Simangele joined the technical production team inAugust2010 to date as a Technical application analyst specialist supporting 9 applicationsin 16 rest of Africa countriesforStandard Bank
herfocus is to investigate, analyze, identifyand resolve technical issues raised by business users in countries, she is also responsible forproject co-ordination, testing and implementing in the
production environment. Herstrength involves strategic thinking, innovative, Organizing, Leadership, Trouble shooting, Service delivery, problemsolving,decisionmaking and hard working.
Given herbroad responsibilities in the run the bank area, Simangele developed Application training businessprocessmanuals, Technical Support Operating Manuals, Application Support
Training Guides and Technical Recovery plan documents forall9 applications, while managing production issuesat the same time, Simangelehas successfullytrained new members who
joined the team, she is capable of growing otherpeople and she is also teachable.As a result, Simangele was assigned to high priority projects, she easilyadopt to any working environment
and is able to work well with people in alllevels. She received several recognition awards fortimeousdelivery of projects and demonstrating leadership in the management and support of
products. Simangele has also been given teamlead responsibilitiesto manage staff members and make sure service delivery takes priorityand work is allocated accordingly.
Simangele did herNational ITDiplomain Tshwane University of technologyfor3 years where she merged in Windows Programming, Desktop Application VB,6.0Software Development,
Technical programming, System Analysis& Software Development: ServerBased applications,she did programming languages such as C++,PHPand Visual Basic
Career Summary:
Company Position Date Reason forLeaving
ACNielsen Data Capture December 2005 – May 2006 Part time
Micro to Mainframe Software Tester May 2006 – March 2007 Contract
Standard Bank Test Analyst April 2007 – August 2010 Career Change
Standard Bank Technical Application Specialist August 2010 – to date
Education:
Institution Qualification Dates
Illinge High School Matric Certificate 1999
Tshwane University of
Technology
National Diploma IT: Software
Development
2005
Foster-Miller ITIL Foundation 2015
Career History:
Company: ACNielsen
Duration: December2005 – May 2006
Role: Data Capture
Responsibilities:
 Capturing data
 Ensure the correct data is reported forstats to provide feedbackon what people enjoy reading, which
radio stations they listen and which TV channels theywatching

3. Company: ABSA
Duration: June 2006 – November2006
Role: Software Tester
Responsibilities:
 Creating test plans, test casesand executing test casesusingExcel spread sheet
 Log defects
 Ensure tracking progress report is updated every morning
 Create reports for business stake holders
Project Name: Middle Office Database standardization
Company: Standard Bank Africa IT
Duration: March 2009 – May 2010
Role: Test Analyst
Responsibilities:
 Identify BusinessRequirements from the Functional SystemSpecification
 Ensure that Functional system specification document issigned-off by allstakeholders before test casescan be created
 Create Test Cases based on businessrules
 Create Test Plan
 Ensure Testing Environment issetup correctlyfortesting
 Record Defects on Quality CanterSoftware
 Attend Project Meetings
 Engage with all the stakeholders
 Analyse and Perform end to end system functional testing
 Execute SQL scripts to create tables, stored procedures, viewsand creating new databasesfor16 countries
 Generate files during end of day and start of day process to makesure the filesare feeding to the Cognosreporting system
 Feedback to stakeholders regardingprogress/issues on the project
 Be proactive and not re-active to any testing related issues
 DeliverSystem Integration Testing as agreed within timelines
 Ensure testing is signed-off priorto implementationand that there will not be issuesonce the project ishanded overin
production.
Skills obtained
 SQL Scripting
 Unix Scripting
 HTML
 Mercury Quality Center
 Knowledge on configuration of Peripheral systems
 Reporting system(Cognos)
 Middle Office Database knowledge
Project Name: Bill of Payment Forex payment system
Company: Standard Bank Africa IT
Duration: May 2010 – August 2010
Role: Test Analyst
Responsibilities:
 Create Test Cases
 Create Test plan
 Make sure all stakeholders have signed-off on the requirements
 Execute Forex transactionstest casesfrom a Unix system
 Make sure that the applicationsare being sent to the Swift system
 Perform Negative and Positivetesting
 System deployed successfully in 4 countries(Swaziland,Lesotho, Botswana and Nigeria)
Skills Obtained:
 Bankmastersystem
 Branch PowerSystem used to store and forward applicationsto online core banking system

4.  Configuring the test environmentsmaking sure systemsare communicating to eachotherforonline postings to exist and be
acknowledge the transactions.
 Internet banking systems
 ATMS
 Swift Alliance Messaging System
 Universal Banking system
 Cognos Reporting
 Middle Office Database
Project Name: Risk & Credit PortfolioApplication Support
Company: Standard Bank Africa IT
Duration: August 2010 – to date
Role: Technical System Support Analyst/specialist
Responsibilities:
 Application Maintenance activities
 Application Testing
 Change management Governance process
 Enhancements and change request analysis
 Management and development of relevant staff and contractsrelated to delivery of the service in linewith ITobjectives.
 Providing 1st
and 2nd
levelsupport to the credit systems across Africa where Standard Bank isoperational
 Analyse system problems– Use toolsto identify the root cause of the problem and applyset standards
 Assisting management with reports
 Communicate with 3rd
party vendors to confirm and resolve identified problems
 Ensuring correct versionsand software is implemented correctly
 Assist businessanalystswith businessprocess documentation, test scenario, end-userdocumentation
 Create manuals to assist usersin understanding the business processworkflow and the correct channelto follow when
raising incidents
 Analysing resolved problems and conducting preventative maintenance to prohibit reoccurrence of such problems
 SQL Script development to help users resolve issues
 Understand the SDLC model and the waterfall phases forthe project
 To provide development and testing support to ensure sign-off of useracceptance testing, pilot testing and production tests
within a project environment
 To manage documentation to ensure an audit trial forthe solution
 To streamline and improve the business processes and assist decision making through research, bench-marking and the
application of formulated process modelling techniques.
 Improve stability of Personal BusinessBanking Africa ITSystems, byapplying new initiativesand approach
 Supply Support forall ITsystemsin all African countrieswere Standard Bank isoperational.
 Coordinating the team (i.e. developers, testers, Operationsetc)that is responsible fordeploying the solution
 Continuous improvement projects
 Ensure business systems are provisioned with the correct technical support and services(e.g. databases, backups, security,
Infrastructure performance measurement etc.)
 Understanding ITprocesses, Governance Process, Change Management, Incident Management and Problem Management
process.
 SQL and Oracle Database administration
 Ensure systems and data are adequatelyprotected and can be recovered in an incident to agreed levels(data protection,
disasterrecovery, continuity).
 Ensure that all customers receive agreed levelsof support; that exceptions are properly managed, and that customer
satisfaction ismaintained in line witha strong customerservice ethic.
 Gatekeeperforimplementation of changes intoproduction environments (change controland release management perITIL)
to ensure that systems remain stable.
 IT assets are properly deployed, monitored and maintained.
 Operational risks are appropriately identified and managed.
 Ensure that all systemsand processesare adequatelyimplemented and documented (e.g. configuration standards, operating
procedures, and internal ITpolicies).
 Ensure that there are no outstanding oroverdue audit findingsforpersonal business banking Africa ITwithinapplication
support.
OtherResponsibilities
 Team Lead responsibilities
 Managing work load and assign to team members
 Ensure knowledge transferis completed forthe new team members joining the department

5.  Managing the governance process/ Change Management/Incident Management
 Make critical decisions to ensure there are no outage that will affect the businesscontinuity
 Get involved in the designing phase of the project, work closely with BusinessAnalysts to makesure businesscases are
clearly defined, get involved during testing in preparation of productionhandover
 Assisting developersto create detailed technical specification documents
 Stand in forthe Line managerand manage the overview of the department in the manager’sabsence
 Deliverdepartmental reports to the executives
 Approve time sheets leaveand overtime captured by the team members
Applications Supported Currently:
 Application Scoring System(Java and websphere based application)
 Credit Application Management system(Lotus Notessoftware)
 Ibsnet (International Backend Trade System)
 Risk Grading System(Sql)
 Collections and Debt Management System(Mainframe Application)
 Express Credit Application Tracking System(HTML)
 Account Management system(Mainframe application)
 Spreading and reporting counterparty system
 Integrated Core Banking system(Java, HTML, Websphere, MQFTE(IBMWebsphere File transferagent))
Software Skills & Tools
 XML
 Web Services
 SQL Database Management
 Knowledge in coding
 SQL Scripting
 Unix Scripting
 Batch Program development
 Scheduled Tasks development
 Lotus Notes
 Oracle Database administration
 Open Database Connection(ODBC)
 Swift Alliance
 FTP, WNSCP
 Java Understanding
 VMware servers management
 TextPad
Behavioural Competencies:
 Able to work in a fast paced ITenvironment
 Proven stakeholderengagement
 Team player – approachable, abilityto share and consult others
 Demonstrate the ability to plan, prioritise, co-ordinate and manage multiple initiatives
 Strong analytical and problemsolving skills
 Good Communication(both Verbaland written)
 Leadership skills
 Train and transferknowledge to new resources joining the team
 Good Interpersonal skills,working individualand with teamsas well
 Very professional
 Able to work in any tool as long as there are documentsto use in orderto perform my work
 Ability to take responsibility and ownership

6. REFEREES
References will be provided on request.