Trishana Pandey has over 7 years of experience in retail management and customer service. She received a BS in Interdisciplinary Studies from the University of Houston-Downtown in 2015. Currently, she is a Specialty Retail Manager at Mall of Acadiana where she oversees daily operations and develops sales strategies. Previously, she was a Barista at Starbucks for over 6 years and a Sales Associate at Macy's. She has strong computer skills and is fluent in Nepali and Hindi.

1. Trishana Pandey
106 Saw Lake Ln Lafayette, LA, 70508, (512) 413-2051
trishana_pandey@yahoo.com
Education
University of Houston-Downtown (UHD), Houston, TX
College of Humanities and Social Sciences
• BS: Interdisciplinary Studies, December 2015
Work Experience
Mall of Acadiana Lafayette, LA
• Specialty Retail Manager May 2015- Present
• Oversee daily operations of multiple retail merchandise units (RMU)
• Train employees to communicate in daily basis to maximize sales and profits
• Develop sales strategies and monitor gross sales to target ratio
• Respond to customer queries with accuracy and courtesy
• Research new products and maintain clean displays to attract customers
Starbucks Corporation Lafayette, LA
• Barista Oct 2008-May 2015
• Execute customer coffee orders, interest and needs
• Generate revenue by attracting new customers; defining new and expanded services and products
• Educate customers by presenting and explaining the coffee drink menu; answering questions
• Improves quality results by studying, evaluating, and re-designing processes; implementing changes;
maintaining and improving the appearance of the store and coffee bar
• Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining
supplies; performing preventive maintenance; calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations
• Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food
service publications; maintaining personal networks
Macy’s, Inc. Houston, TX
• Sales Associate Sep 2013-Dec 2013
• Meet and make connections with customers, ask questions and listen to shoppers' needs, give options and
advice on meeting those needs
• Learn Macy’s systems and procedures to enhance selling efficiencies and complete support duties
• Handle all returns courteously and professionally
• Responsible for achieving personal sales goals and Star Reward goals
• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer
• Be knowledgeable of and perform sales support functions related to POS procedures
• Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in
order to communicate it to the customer
Activities
• Secretary, Nepalese Youth Association of Austin (NYAA), Austin TX
• Volunteer, Houston Food Bank, Houston, TX
• Volunteer, Arya Kanya Sadan (Orphanage), Faridabad, Indian
• Member, Firefighters volunteer Association of Nepal (FAN), Kathmandu, Nepal
Computer Proficiency
Programming: Visual Basic
Office Tools: Excel, Word, and PowerPoint
Language Proficiency
Fluent in Nepali, and Hindi