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Aa imagine ny19_ppt_learning_lab_1_dave_jackson
- 1. You Can’t Spell RPA Without COE DAVE JACKSON IT Project Lead for Reynolds Services
- 2. You Can’t Spell RPA Without COE Everything you hear about having a COE is true! Is it Center of Excellence or Center of Expertise? Theme for this learning lab is going to be: • Collaboration • Organization • Evangelization
- 4. COLLABORATION - 1 • Effective top-level sponsorship for the journey is important! • Middle management support of RPA is also important. • Cascade down throughout organization. • Don’t let the tail wag the dog! • COE should be a core team who teaches, facilitates & guides both IT & business users. • COE should foster successful & repeatable life cycles of RPA development, testing & deployment.
- 5. COLLABORATION - 2 • Have two or more folks share the COE leadership role. • Have one person from IT & at least one person from the business. • Culture & operational styles can vary – that’s OK. • Engage security & audit teams early. • Know where to find technical expertise. • Proactively engage with the experts. • Make sure IT architect is part of team. • The AA software may not be the only new technology that you encounter.
- 6. ORGANIZATION
- 7. ORGANIZATION - 1 • Don’t go it alone! • Leverage outside expertise at least for launch & certain key milestones. • Training curriculum can be reused. • Great opportunity & challenge for COE to conduct subsequent RPA training classes. • Establish & document a baseline workflow from concept to production. • Be as detailed as possible with your documentation. • RPA will be new for everyone in the business.
- 8. ORGANIZATION - 2 • Tweak your internal processes as needed. • There will most certainly be lessons learned along the way. • Develop a security model that addresses how your BOT’s will handle sensitive data. • Continuously plan ahead for creator & runner licenses plus hardware needs. • Keep in mind, ERP vendors & cloud providers are adapting their licensing models to RPA. • Attention to detail is very important.
- 10. EVANGELIZATION - 1 • Always be a cheerleader and a champion of RPA. • RPA will be new to everyone. • Enthusiasm is contagious. • IT users will be moving out of their comfort zone as they work more with business processes. • Business users will be moving out of their comfort zone as they work more with IT processes. • RPA deployments will challenge some long-standing methods & practices.
- 11. EVANGELIZATION - 2 • COE team will constantly need to bridge the gap between technology and the business. • COE should foster best practices and share lessons learned. • Bring developers together regularly so they can learn from each other and you can learn from them. • Encourage the use of all of the on-line resources provided by Automation Anywhere. • Don’t view your COE role as one of just governance. • Being successful means going well beyond that.