The pursuit for the perfect synchrony between software development and IT operations is still ongoing, and striking the balance won’t happen any time soon. Understand and address these 5 common DevOps challenges to achieve a higher- functioning and collaborative organization.

1. DEVOPS CHALLENGES AND
BEST PRACTICES
How to use tools and cloud services to improve
deployments

2. THE VALUE OF THIS PRESENTATION
The pursuit for the perfect synchrony
between software development and IT
operations is still ongoing, and striking
the balance won’t happen any time
soon.
Understand and address these 5
common DevOps challenges to achieve
a higher- functioning and collaborative
organization.

3. 5 CHALLENGES PLAGUING DEVOPS
CULTURE
COMMUNICATION &
PROCESSES
INFRASTRUCTURE
TOOLS & APPS BUDGETING

4. CHALLENGE 1: CULTURE
STRUCTURAL
CHALLENGE:
What happens to
traditional
development and
operations silos?
ACCOUNTABILITY
CHALLENGE:
Who owns it?
Culture exists no matter what, and it usually creates itself.
A frictionless process and the ability to scale only works when teams work as
one.

5. CHALLENGE 2: OUTDATED COMMUNICATIONS AND PROCESSES
The bottom line: manual build and test processes increase errors.
It takes a long time to
provision resources (obtain
testing tools, change servers)
- And -
Developers make frequent
unique changes…
The quality of
development
and testing is
diluted.
Because…

6. CHALLENGE 3: OUTDATED INFRASTRUCTURE
Inflexible
networks’
interdependency
cant be changed,
broken, moved
or replicated.
IPs
Ports
Routing
tables
No self service
Little to no automation

7. CHALLENGE 4: TOOLS & APPS
DEVELOPERS
• Don’t have a holistic view of the
business
• Don’t understand why a quick fix
tool won’t work
• Use non-approved tools
BUSINESS USERS
• Believe everything can be solved
with an app
• Don’t understand the complexity
of backend integrations
• Use non-approved tools

8. CHALLENGE 5: BUDGETING
CAPEX OPEX
Capital and operational expenses are tied together.

9. SOLUTIONS

10. Bridge the
culture gap
Identify the
right tools
Implement a
Software
Defined
Datacenter
Adopt agile
project
management
Reevaluate the
budgeting
process
SOLUTIONS

11. Bridge the
culture gap
SOLUTIONS

12. SOLUTIONS
Bridge the culture
gap
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
Create leaders &
delegate authority
1
TIPS
• Create DevOps champions throughout
the organization to distribute the
workload of DevOps evangelism and
DevOps implementation
• Select a single champion to own
creating a collaborative environment

13. SOLUTIONS
Bridge the culture
gap
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
Gain executive buy in
1
TIPS
• You need a champion for this endeavor.
If this is the CIO, he/she must be a
planner and a manager, not just the
technician in chief
• Must create collaborative environment
• Shift focus from individual department to
interdepartmental collaborative teams

14. That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
2
SOLUTIONS
Bridge the culture
gap
A key performance indicator
(KPI) is a business metric used
to evaluate factors that are
crucial to the success of an
organization.
Evaluate KPIs
TIPS
• Track metrics that look at systems as a whole,
not siloed information
• Don’t let KPIs conflict with agility and customer
satisfaction
• Look at KPIs that tell you how your automation
processes are improving the overall delivery
capabilities: frequency of builds, build success
rates, build time

15. When team members become more poly-skilled and silos are dismantled, communication is improved, and
bottlenecks are removed from old-world software organizations.3
SOLUTIONS
Bridge the culture
gap
TIPS
• Let your team’s skill sets evolve
• Encourage developers and operations to
share responsibilities.
• Create shared incentives
Spread the
wealth

16. SOLUTIONS
Bridge the culture
gap
When team members become more poly-skilled and silos are dismantled, communication is improved, and
bottlenecks are removed from old-world software organizations.TIPS
• Use internal corporate social outlets to
help drive efficiency and productivity and
enhance traditional tools like IM, email,
and service desks
For DevOps to succeed, team-to-team
communication, transparency, spread of
knowledge and fast feedback loops are
essential.
4

17. SOLUTIONS
Bridge the culture
gap
When team members become more poly-skilled and silos are dismantled, communication is improved, and
bottlenecks are removed from old-world software organizations.
TIPS
• Create an open and honest environment
where it’s ok to make mistakes
• Encourage “blameless” post-mortems
• Implement version control
• Transparency through tools
Promote
transparency
5

18. Ability to use a wide variety of open source technologies and tools
Ability to code and script
Experience with systems and IT operations
Comfort with with frequent, incremental code testing and deployment
Strong grasp of automation tools
Data management skills
A strong focus on business outcomes
Comfort with collaboration, open communication and reaching across functional borders
6
SOLUTIONS
Bridge the culture
gap
TIPS
• Because resources are hard to find,
teach high-performing internal personnel
• Look for individuals that know how to
build the tools that remove pain points
instead of experts in a particular software
• Recruit and retain women. Strive for a
diverse group.
Only 18% of people have a DevOps title.
Hire promote&

19. Ability to use a wide variety of open source technologies and tools
Ability to code and script
Experience with systems and IT operations
Comfort with with frequent, incremental code testing and deployment
Strong grasp of automation tools
Data management skills
A strong focus on business outcomes
Comfort with collaboration, open communication and reaching across functional borders
6
SOLUTIONS
Bridge the culture
gap
ATTRIBUTES OF A STRONG DEVOPS CANDIDATE
• Some operations background; focus on business outcomes
• Ability to use a wide variety of technologies and tools
• Ability to code and script
• Experience with systems and IT operations
• Comfort with with frequent, incremental code testing and deployment
• Strong grasp of automation tools
• Data management skills
• Comfort with collaboration, open communication and reaching across functional
borders

20. Bridge the
culture gap
Identify the
right tools
SOLUTIONS

21. That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
SOLUTIONS
Bridge the culture
gap
Identify the right
tools
There is no one size fits all tool set. You must analyze your
business requirements, your IT group, your budget, your legacy
systems and workflows.

22. That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
1
SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Encourage
self-service.
It’s efficient
and cost
effective.
Prior to 1916, if you went into a grocery store, you would have to present a list of the things
that you wanted to buy to a store employee. The store employee would then escort you
around the store and gather the required items for you.
Piggly Wiggly Store: In 1916, Clarence Saunders changed all this when he invited his
customers to gather the items they wanted themselves and present them to a cashier. This
was so revolutionary that in 1917 the US patent office awarded him a patent for his "self-
service store". This spawned a chain of now 600 Piggly Wiggly self-service grocery stores.

23. That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
2
SOLUTIONS
Bridge the culture
gap
Identify the right
tools
TIPS
• Ask the right questions of the tool
providers
• Is it OS restricted?
• Does it support the application platform we need to
support?
• Can I extend capabilities via custom scripts?
• How much infrastructure needs to be in place before I
can start using it?
• Is it Agent Based, Agentless, or a Hybrid?
• Does the tool have a Domain Specific Language or does
it use a standard method for describing work to be done?
Implement a
configuration
management tool

24. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement
continuous
delivery/deploy
ment
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
3
Implement an
application
deployment tool
TIPS
• Find a tool that tracks behavior—from
history to change logs–in ways that is
meaningful for both dev and ops.
• Make sure that the application
deployment tool you pick is compatible
with your configuration management tool

25. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
4
Select a
monitoring
tool
TIPS
• Select tools that fit the culture, avoid
trying to force culture to fit a specific tool.
• Look at every aspect of a business
transaction – starting from the user
experience, the application performance,
how the application interacts with the
infrastructure, and then finally what is the
business impact and how is the business
performing.

26. Bridge the
culture gap
Identify the
right tools
Implement a
Software
Defined
Datacenter
SOLUTIONS

27. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
A SSDC is a data storage facility
where all infrastructure is and
delivered as a service.
Deployment, provisioning,
configuration, and operation is
abstracted from hardware and
implemented through software.

28. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
• Generally first adopted SDDC
concept
• Fast and easy provisioning of
compute resources
• Access to computing
resources simplified
CoreComponent1
Virtualization

29. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
CoreComponent2
Software Defined Networking

30. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
Automation with policy-driving storage provisioning
Non-automated storage environment VS
CoreComponent3
Software Defined Storage
Automation with policy-driving
storage provisioning

31. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
1
Consider cloud
computing as an
alternative
• Improves the flexibility and scalability
of infrastructure
• Improvements resulting from DevOps
can be implemented quicker and at a
lower cost
• Public cloud’s pay-as-you-go elastic
data centers allow organizations to
stand-up several data centers

32. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
Automation with policy-driving storage provisioning
2
Automate.
Automate.
Automate.
• Better quality testing, often the first
step of automated testing
• Allows Sys Admins to work on more
interesting work
• Better hardware utilization
• Charge back / show back possible

33. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
3
Mature at a
pace that
makes sense
to your
organization

34. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
4
Develop
a self
service
portal
TIPS
• Make it easy to use
• Understand the customer perspective
• Provide clear and readable content
• Offer multi-channel help
• Measure its performance
• Make it accessible

35. Bridge the
culture gap
Identify the
right tools
Implement a
Software
Defined
Datacenter
Adopt agile
project
management
SOLUTIONS

36. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
Adopt agile
project
management
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
Born out of trying to find a better way to execute
projects, DevOps relies on the foundation of agile to
improve project execution and deployment and
synergy.
• Agile makes the most of the improved feedback
from DevOps (increases the value of DevOps)
• The quicker development of features improves
buy-in to DevOps from operations personnel
(Users get better tools quickly from their
feedback)
No plan of
operations extends
with any certainty
beyond the first
contact with the
main hostile force.
”

37. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
Adopt agile
project
management
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
DevOps
spans the
entire
development
lifecycle

38. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
Adopt agile
project
management
Worse, Iridium’s cell phone couldn’t make calls from cars, offices or other buildings since phones had to be
used outdoors with a line-of-sight connection to the satellites. But the nail in the coffin was price. Instead of the
50 cents per minute for a regular cell phone, Iridium’s calls cost $7 per minute–
What
happens
without
continuous
feedback?
The Iridium Phone Fail:
• 11 years concept to launch
• Heavy
• Inconvenient: Couldn’t make calls from cars,
offices or other buildings
• Pricy: instead of the 50 cents per minute for a
regular cell phone, Iridium’s calls cost $7 per
minute
The company burned its way through more than $5.2-
billion because it fell in love with technology, succumbed
to Waterfall product development and never bothered to
ask, “What do customers want today?”

39. Bridge the
culture gap
Identify the
right tools
Implement a
Software
Defined
Datacenter
Adopt agile
project
management
Reevaluate the
budgeting
process
SOLUTIONS

40. SOLUTIONS
Bridge the culture
gap
Identify the right
tools
Implement a
Software Defined
Data Center
Adopt agile
project
management
Reevaluate the
budgeting
process
That sets up the CIO in a role as a planner and a manager, not just the technician in chief.
TIPS
• Understand how the cost model changes
affect accounting
• Don’t be afraid to look for money in
business budgets
• Understand that there is upfront spend.
• Consider cost vs. value: FinOps
• Leverage cloud solutions like Azure or
AWS to lower the required OpEx and
CapEx

41. KEY TAKEAWAYS
If DevOps is 75% culture, 25% tools, the culture can’t
succeed without the appropriate tools.

42. KEY TAKEAWAYS
If DevOps is 75% culture, 25% tools, the culture can’t
succeed without the appropriate tools.
Allow your company culture to dictate which
tools are best for your organization.

43. KEY TAKEAWAYS
If DevOps is 75% culture, 25% tools, the culture can’t
succeed without the appropriate tools.
Allow your company culture to dictate which
tools are best for your organization.
While software defined data centers are important,
you can gain the benefits through the cloud.

44. DEVELOP
STRATEGY
BUILD INTEGRATE TEST MANAGE
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