1. CURRICULUM VITAE
Tracey Anne Mountain
41 Bay Tree Close
Patchway
Bristol BS34 5EX
Tel 0117 9249323
Mobile 07905 776114
email trace-1@blueyonder.co.uk
PRESENT EMPLOYMENT:
First Response Advisor (First Response)
First Response, Floor 3 , The Bridewell, Rupert Street, Bristol BS1 2AA
DUTIES: First Response
I commenced work for First Response on 04/04/13, initially for the pilot project until it
became city wide. The role entails taking referrals from agencies and members of
the public. Putting them on a database, assessing need and criteria and whether or
not it needs to be sign posted elsewhere or is a referral for Early Help or Children's
and Young Peoples Services. First Response has been developed as part of the
`Children First Programme’ to enable children and young people be safe and
achieve their potential.
Duties include taking details from the referrers, assessing need using a similar tool to
the assessment triangle. Liaison with other agencies to gain intelligence and
information about the referred family in order to build up a picture of the needs of the
family. This involves adhering to data protection and ensure that when other
agencies refer, they have informed the family and obtained their consent to share
information. I also assess whether or not the concerns raised would meet Children’s
& Young Peoples Services threshold or if a referral to Early Help is needed. If the
identified need does not reach the threshold I will look at alternative methods to
assist the person and signpost according.
In order to assess which service is most appropriate for the referred family, I also
speak to parents to discuss concerns and gain permission to speak to other
agencies involved with the family and give advice to parents/families where
necessary with the primary aim of safeguarding and ensuring the child or young
person’s well being as the main priority. I provide advice to professionals from other
agencies when they ring wanting to know if a situation would meet the threshold for
Children’s & Young People’s Services or Early Help.
First Response share an office with the Police Safeguarding Co-ordination Unit and
we share information and work closely together to safeguard vulnerable children.
I liaise with the Big Word Translation Service, so that I am able to talk with or write
to people whose first language is not English, thus enabling them to receive advice
and guidance accordingly. From time to time we have referrals regarding children

2. with special needs, so at times, I will liaise with our Disabled Children’s Team to
establish if they are in a position to provide a service to the family.
PAST EMPLOYMENT
From 02/10/02 to 04/04/13
Referral & Information Assistant, Ridingleaze Duty Team
Long Cross, Lawrence Weston, Bristol BS11 0QUE
DUTIES: Ridingleaze Duty Team:
I was part of a scheme which piloted the Referral & Information Assistant role until it
rolled out across the city. First point of contact for the Duty & Assessment Team
taking referrals via the telephone, fax, letter and office visits by members of the
public. Liaising with other agencies such as Health/Education and Housing to ensure
CYPS hold correct information on families held on our database.
Assessing the outcome of referrals by recommending social worker enquiries
signposting to other agencies where the referrals don't meet Children & Young
Peoples Services threshold. Duties include ensuring that the CYPS records we hold
are up to date, contacting Child Health and School Admissions in order to obtain
details of other agencies involved in the families to assist the duty social workers
with their enquiries.
Compiling chronologies for the families who go to court or initial child protection case
conference. Producing family genograms.
I have also been involved in training new staff as and when required and helped
compile easy to use guides for new staff and I have also been involved in training
new staff.
Past duties included assisting social workers with supervised contact and taking
notes. Also taking notes at team meetings and Children in Need meetings.
DUTIES : Safeguarding Coordination Team
I work at Kenneth Steele House where the Police Safeguarding Coordination Team
is based. Along with a colleague I process all the domestic violence incidents in
Bristol, assessing the severity of the incident, gathering any historical information
Children’s & Young Peoples Services hold and grading accordingly before passing to
the relevant duty team or allocated social worker. I also liaise closely with police staff
in this role
PAST EMPLOYMENT
From November 1997 to October 2002
Duty & Assessment Team, Social Services
256 Greystoke Avenue, Southmead, Bristol BS10 6BQ
Provided a secretarial service to social workers on Duty & Assessment Team.I was
also involved in compiling statistics of referrals taken across the city for all duty
teams in Bristol.

3. Reason for leaving - a part of a Best Value Review the Referral & Information
Assistant role was developed, so my role changed.
From September 1997 to November 1997
Administrative Assistant
Social Services
Long Term Looked After Team
Lytton Road, Horfield, Bristol BS7 0NJ
Provided a secretarial service to social workers on the Long Term Looked After
Team. Duties included typing, photocopying, filing, answering the phone and
producing statistics in graph form
Reason for leaving – Social Services were restructured and the employees had to
apply for which team they wished to work in. I applied to work on the Duty &
Assessment Team.
From January 1997 to September 1997
Administrative Assistant
Youth Service
Bristol City Council, Avonquay Resource Centre, Hotwells, Bristol BS1 6XL
I provided a secretarial service to two district managers. I was responsible for
sorting out the pay for part-time youth workers. I undertook personnel duties across
the Youth Service and liaised with Payroll and Personnel to set up new systems.
Reason for leaving - I wanted a new challenge and to enhance my career
development.
From April 1996 to January 1997
Youth & Community Office
Bristol City Council, Russell Town Avenue, Redfield, Bristol BS5 9LT
I provided a secretarial service to the District Manager and community development
officers. Duties included administration for Duke of Edinburgh, booking vans for
youth centre trips, typing, filing and answering the telephone.
Reason for leaving - The Department was restructured.
From August 1991 to April 1996
Administrative Assistant/Senior Typist
Community Development Team
Avon County Council, Central Library, College Green, Bristol BS1 5TL
I provided a secretarial service to several officers in the Community Development
Team.
Duties included; answering the telephone, using audio machine, typing, setting up
meetings, prioritise workloads, filing, photocopying and training new members of
staff.

4. This role enabled me to learn to prioritise work and use my own initiative in order to
ensure that the different and varied tasks were completed on time.
Reason for leaving - The was a major restructuring exercise and I was placed in
another post with the Youth Service.
From April 1991 to August 199I undertook several temporary office jobs before
I started working for Avon County Council.
From July 1984 to April 1991
Senior Systems Assistant
DRG Pension Trust Limited, 1 Redcliffe Street, Bristol BS1 6NP
I worked for the Pensions Department and was responsible for ensuring the data on
the computer system was up to date. Also producing reports for members of staff.
Liaising with staff across the department and the other DRG companies.
From time to time I provided a secretarial service to the Pension Fund Manager I
was also responsible for training other members of staff and have supervised junior
members of staff at times.
FURTHER EDUCATION
South Bristol College
I obtained a BTEC National in Business and Finance, whilst working for Avon County
Council.
Modules covered:
Common Skills Profile
- managing & developing self - distinction
- working with & relating to others -merit
- communicating – distinction
- managing tasks & solving problems – distinction
- applying numeracy – distinction
- applying technology – merit
- applying design & creativity – distinction
Financial Resources - distinction
Human Resources – distinction
Administrative systems – distinction
Accounting Procedures – distinction
Behaviour at Work – merit
Business Structures & Goals – distinction
Business Environment – merit
Marketing Process – merit
Physical Resources – distinction

5. Innovation & Change – distinction
Business Law – merit
Personnel, Policies & Procedures - distinction
Filton Technical College (based at Bishop Road)
RSA Stage I -Typewriting – Distinction
RSA Stage II- Typewriting – Merit
RSA Law - Merit
Office Practice – Merit
Business Calculations – Pass
Communications in Business – Pass
Education - Monks Park Comprehensive (now known as Orchard School)
O'Levels in English Language, Literature, History, French and German
CSEs in Mathematic, German and Commercial Studies.
INTERESTS AND HOBBIES
I run a Rainbow Guides Unit in Filton.
As part of my duties I attend training sessions, when applicable.
Maintain the accounts for the unit and conduct all the financial aspects.
I also manage the other adult leaders and young leaders and am the first point of
contact for the parents and Rainbows. I ensure that any new adult leaders are CRB
checked. I organise and chair meetings with the other leaders to draw up the
programme of activities for the new term. If there is a problem I discuss with parents
strategies on how to overcome it.
I enjoy going to the theatre, reading, swimming, travel, gardening and walking.
I am a member of National Trust.
REFEREES
Sophie Gowans
Team Manager
First Response
Floor 3, The Bridewell
Rupert Street
Bristol BS1 2AA
Tel 0117 9036444

6. Emma Porter-Weeks
Assistant Team Leader
Penderry team
6th floor Oldway Centre
PO Box 603, Swansea SA1 9HT
Tel: 01792 635180
Email: emma.porter-weeks@swansea.gov.uk