1. Continued…
TONYA MCDILL
Bullard, Texas 75757 • 972-632-8007 • tonyamcdill@gmail.com • www.linkedin.com/in/tonyamcdill
SOLUTIONS-ORIENTED TELECOMMUNICATION SALES MANAGER
 Sales Leader - Business Operations Strategist with more than fifteen years of progressive experience
developing, implementing, and measuring world-class sales and service strategies, processes and
procedures.
 Outstanding skills in staff development, coaching, mentoring, training and team-building, as well as
facilitation of leadership development programs. Strong knowledge of recruitment, performance
management and retention.
 Dynamic, professional, and direct communicator, building consensus, resolving conflict, and
facilitating feedback among team members of all ages, backgrounds, and cultures.
 Strengths in change management, initiating and driving changes in business processes, policies, and
procedures to improve organizational effectiveness. Strengths in building productive working
relationships with executives and management teams company-wide.
 Energetic, self-directed, and results-focused. Exceptionally productive and organized, managing
multiple priorities, projects, and tasks in demanding environments.
PROFESSIONAL EXPERIENCE
Suddenlink Communications, Tyler, TX
Commercial Sales Manager 10/2013 – Present
Identify, research, and engage business clients and close sales for business products and services including
internet, phone, video and managed services like cloud back-up, security, VPN (remote us and PTP). Qualify
leads for outside sales teams, including verticals, fiber DIA/PTP/PRI/SIP across enterprise and track
performance. Present monthly sales metrics to commercial leadership teams. Partner with product
development, marketing, sales support and service delivery teams to meet customer service, product demand
and installation goals. Key Accomplishments:
 Motivate, coach and manage team of three supervisors, six inbound, 4 e-commerce (web/chat) and 22
outbound sales agents with accountability for generating $144K per month.
 Increased sales funnel visibility for more efficient daily management duringfirst year of hire by
restructuring POS process to remove non-revenue generating activity.
 Led scope expansion to small construction, providing more customer opportunities and greater RGU
growth.
 Grew average monthly net from new revenue from $110K to $150K over 24 months by testing and
implementing new POS workflow and activity measurement processes.
Commercial Business Sales/Process Manager - Plano, TX 03./2010 – 10/2013
Provided day to day support and leadership for internal Business Services Sales and Support teams.
Participated and/or led customer sales calls, educated teams on product knowledge/ processes/procedures
related to point of sale and customer order processing. Key Accomplishments:

2. TONYA MCDILL – PAGE TWO
 Served in a player/coach role with outside sales executives by training on new products/process then
going on sales calls to lead by example in a real world customer setting.
 Worked closely with Product Development, Marketing and Operations Managers to develop, document
and train on new products, processes, systems and marketing initiatives. Supported successful
launches of several products including fiber based PRI and SIP Trunk phone.
 Certified Facilitator for delivery of Professional Selling Skills training programs for new Sales team
members and Sales leaders.
 Served as sales project lead on a team to develop and implement a GIS tool for use at the point of
sale. Cut costs at point of sale by introducing use of Geomap Footprint tool to determine serviceability
vs. rolling truck to determine serviceability. Additional cost savings were realized by using the GIS tool
to perform construction cost estimates.
TimeWarner Cable, Dallas, TX
Commercial Business Account Executive 05/2007 – 07/2009
Secured new commercial business for revenue from fiber optics, HSD, phone and cable TV within non-serviceable North
Texas footprint. Determined capital construction cost and design to support new business customer opportunities by
using system prints to perform pre-survey. Key Accomplishments:
 Built solid business case and met rate-of-return requirementsfor all projects by partnering with commercial
property managers to implement TWC marketing plans at multi-tenant buildings.
 Successfully met revenue goals for both transactional coax products as well as large customer, fiber
products month over month.
Verizon Communications, Dallas, TX
FiOS Local Manager 08/2005 – 10/2006
Delivered leadership, coaching and problem solving strategies to team of 22 FTTP installation and
maintenance technicians. Key Accomplishments:
 Conducted monthly quality and safety inspections for average of four completed jobs for each
technician.
 Led teammembers to high productivity and morale usingmotivating leadership style.
Cable Management Associates, Dallas, TX,
Corporate Customer Operations & Training Manager 03/2003 – 08/2005
As resource for 14 general managers, ensured continuous improvement performance for all CMA front line
employees by delivering process improvements and coaching. Key Accomplishments:
 Converted 18 CMA offices to sophisticated, centralized billingsystem, enabling unit to consolidate
business plans.
 Built call center from ground up and cut operating expenses by $150K during first year by centralizing
inbound point of sale phone traffic and dispatching from eight CMA locations.
Encore Media Group, Dallas, TX,
Director of Training 07/2001 – 09/2002
Lead teams of 16 district managers and trainers in training program delivery. Key Accomplishments:
 Orchestrated training programs that impacted 1000 customer service and sales professionals at Time-

3. Warner affiliates nationwide.
AT&T Broadband, Dallas, TX,
Corporate Customer Operations & Training Manager 01/1991 –06/2001
Developed and delivered curriculum to support sales, service and billing for Digital Cable and HFC Telephony
division. Supervised team of five trainers delivering front-line service training programs for customer service
and sales operations. Key Accomplishments:
 Led successful project to outsource cable-related sales calls that increased sell-in rate from 40% to
70%+ within 90 days.
 Increased service levels fromjob completion performance from 22% to 80% within first 90 days
following implementation by delivering consulting in analysis and re-engineering.