3 years experience as a data analyst, now searching for a job in Salesforce administration.

1. Timothy Kelly
Address: 3 Corbawn Court
Shankill
Co. Dublin
Telephone: Mobile: 085 736 4522
Home: (01) 282 1763
Email:kelly.timothy@yandex.com LinkedIn:http://www.linkedin.com/in/timothykellyiadt
Employment History
Full time June 2015 – currently
June 2012 – September 2014 (College Vacations) Business analyst VoiceCo Networks Ltd
Duties:
 Lead generation in San Francisco. I cold called potential clients in order to get contact information for
VoiceCo, that I could pass on to the sales team I also tracked down information through social media and
database management; this resulted in 30 new sales leads per day.
While doing this I was part of a team and I had to work with my team to hit weekly targets.
 Updating and managing the property manager database. This required negotiating with customers over
the telephone, who manage the buildings where the WiLine network is installed, in order to get
permission to install equipment (antennae, radios, backup generators) in their buildings. I also entered
their contact details into Voice Co.’s CRM system. This required dealing with customers who may have
been woken up by Voice Co at 3:00 AM with diplomacy and tact.
September 2014 – March 2015 Business analyst ESB
Duties:
 I specialised as a business analyst for the ESB, while doing this I tracked down address coordinates from
around Ireland during a collaboration between Vodafone and the ESB, which supplied broadband access
to rural areas of Ireland, this required excellent attention to detail and enabled Vodafone to proceed with
its €450 million investment in broadband infrastructure with confidence.
 I managed the ESB’s internal social media Yammer network. My responsibilities on this project were to
sell Yammer to ESB employees, to welcome ESB employees who were new to Yammer and to teach
employees the basics of Yammer, while I was working on this the number of ESB employees who joined
Yammer doubled, to more than a thousand employees.
My job responsibilities and day to day tasks frequently changed while in the ESB, as a result I am used to
working in a fast moving business environment.
June – August 2013 (College Vacation) Salesforce administrator Enclude
Duties:
 Leveraging customer insights and data gained from market research and developing targeted marketing
campaigns by utilising Salesforce.
Writing and creating marketing materials for direct mailshots targeted at potential customers.
 Making sure database contacts are relevant and up to date via Salesforce, this involved managing
hundreds of different records.
 Producing several video tutorials on how to use Salesforce. An example of this can be seen here: This
was uploaded to YouTube to encourage Salesforce training at Enclude.

2. Education
 2011 – 2014: Institute of Art, Design and Technology (IADT), Dublin.
Results: Level 8 Honours Degree in Business and Entrepreneurship (2.2)
Level 7 Ordinary Degree in Business and Entrepreneurship (2.2)
Skills
 Salesforce: I attended a Salesforce basic reporting training course aimed at Irish charities on 6/05/2015,
13/05/2015 and a Salesforce advanced reporting course on the 18/06/2015, these courses taught me the basics
of the Salesforce platform. I utilized Salesforce extensively while working for Enclude, I have been studying
and using Salesforce for over a year, and I have earned eleven Salesforce badges via trailhead, Salesforce’s
official training tool and path to certification.
I am teaching myself Salesforce, through Salesforce’s ADM201 training documentation, during which I have
covered topics such as managing users, creating and maintaining custom objects and fields, security and data
access, managing data and data cleansing, creating and developing sales reports and dashboards, how to
automate parts of Salesforce and how to use Salesforce lightning.
 Project management: While working for the ESB I helped to organize a Prince2 training day, by contacting
different managers, and asking them if they could send their employees to Prince2 training, I also created
Prince 2 training materials, and studied Prince2 management methodologies.
 Requirements documentation: While working for Voice Co, I was asked to take on the role of technical
writer, in order to provide the company with training manuals and specifications for their hardware.
 Organisation and Communication skills: While working for the ESB I contacted ESB managers via
telephone, and encouraged them to send their employees to attend a cultural appreciation day, I also created
materials for the event, and as a result of my work over a hundred employees attended the event.
 Sales skills: While studying in IADT, I worked with my team to create and sell calendars for the national
rehabilitation hospital, in the people’s park, we successfully sold over 1500 calendars.
 Marketing: While studying in IADT, I completed the CIMA case study on Merbetty boats, this involved
analysing the problems facing Merbetty boats, then collaborating with a group on the best way to solve those
problems and presenting our findings to an independent panel.
Volunteer experience
 June 2007: Habitat for Humanity - Volunteer in Ahuachapán, El Salvador.
 July 2010 - 2014: Youth Leader in Dun Laoghaire.
 February 2011: Shop Assistant in Enable Ireland, Bray, Co. Wicklow.
Distinctions
 2015: Certificate of Completion of the ESB Traineeship Programme 2014.
 2013: Anime Society Member of the Year IADT.
 2008: Brown Belt in Kenpo Karate, Dublin.
 2008: Literary Prize Winner, Wesley College Dublin.
Interests
 Open water swimming: I am a member of the meetup group Dublin sea swimming.
 Anime: I was a member of IADT anime society from 2010- 2014, and the treasurer from 2013 – 2014.
References
Ian Patton, Manager at ESB.
Tel: (087)2033-591
Email: ian.patton@esb.ie
Barbara Rogas opoczka, Manager at
VoiceCo Networks LTD
Email: barbara.rogas@wiline.com