1. TIFFANY BROOKS
1740 Sotogrande Blvd #117|Hurst, Texas 76053
(817) 966-3811| pearl1922@hotmail.com
Fraud Investigations| Dispute Services| Staff Management and Leadership
 Fraud Investigation & Analysis
 AML & BSA
 Analytical Investigating
 Forensic Accounting
 Fraud Prevention Programs
 Anti-Fraud Programs
 Dispute Resolution
 Training
 Data Mining
 Accounting Research
 Case Management
 Oral & Written Communication
 Auditing
 Project Management
 Staff Management & Leadership
EDUCATIONAL BACKGROUND
UNIVERSITY OF TEXAS AT ARLINGTON-Arlington, TX
Mastersof Arts Degree, Criminology and CriminalJustice
2003
Bachelors of Arts Degree, Criminology and CriminalJustice
2000
PROFESSIONAL SYNOPSIS
BACK IN MOTION FAMILY CHIROPRACTIC
Practice Representative 2015-Present
 Serve as the direct point of contact in regards to chiropractic services offered.Interface with various customers, both internal and
external,in order to schedule appointments.Conduct spinal screenings to detect any potential chiropractic issues
 Manage marketing, schedule and attend community events to market office services. Give presentations via “lunch and learns” to
teach the importance of chiropractic care, pain management and cessation
SUMMIT HEALTH
PRN Biometric Health Screening Technician 2007-
Present
 Responsible for performing biometric screening (cholesterol and glucose) via skin puncture and testing of all eligible
participants/patients and provides post-screening results in a confidential manner
 Communicates with the site coordinator to ensure that all screening needs are met for the company and the participants
 Assists area manager with training sessions when asked and on-site when needed
ALLY FINANCIAL
Fraud Investigator 2014
 Responsible for leading account investigations to detect and mitigate losses resulting in fraudulent behavior within specific time
frames and deadlines
 Participated in hiring, orientating, and training newly hired investigators
 Assisted with the publishing and editing of the Policy and Procedure Manual
 Collected data from accounts to create statistical analyses that identified trends and areas of high alert and concern
 Documented all pertinent investigation information in appropriate and necessary systems
CSIDENTITY
Identity Theft Restoration Manager and Trainer 2008-
2010
 Planned, orchestrated and established a newly revenue generating department. Served as the in-house restoration expert
 Established, communicated, and trained staff on internal policies and procedures
 Managed escalation issues from customer service reps and restoration agents
 Counseled,coached, and provided vital expertise information to internalcustomer service and restoration agent groups
within the areas of credit restoration, non-credit financial data error, theft correction, and public records corrections
 Served as an in-house restoration expert,consulting with internalstaff regarding techniques for restoring client credit,

2. TIFFANY BROOKS
1740 Sotogrande Blvd #117|Hurst, Texas 76053
(817) 966-3811| pearl1922@hotmail.com
correcting non-credit financial inaccuracies and theft,and resolving public records inaccuracies; as well as provided guidance
regarding responding to positive cyber, generaland specific identity theft events to externalcustomers
PROFESSIONAL SYNOPSIS CONTINUED
FIRST HORIZON FINANCIAL
Fraud Detection Analyst 2005-
2007
 Researched, created reports, and developed supporting evidence for fraudulent cases and reports
 Ensured that cases were researched, documented,and completed in accordance with departmental,regulatory, and
compliance standards by establishing criteria for initiating investigations
 Prepared customized analyses, reports, advisories, etc., on security related topics for management using SQLdata mining techniques
 Assisted with preparing reports for BSA/AML compliance and SAR narratives as well as preparing for OCC audits
 Reviewed accounts for Gramm-Leach-Bliley Act (GLBA) compliance
CAPITAL ONE
Identity Fraud Recovery Specialist
2004-2005
Fraud Detection Special Reports Unit 2003-
2004
Fraud Investigative Assistant 2002–
2003
Fraud Detection Associate
2001– 2002
Financial Solutions Adjustor 2000–2001
 Responsible for investigating accounts reported as fraudulent application, not received in mail, as well as already existing accounts
that have had information changed,in order to find the responsible party and hold them accountable for fraudulent activity
 Facilitated discussions between account representatives and law enforcement officials regarding fraudulent claims that had been
filed or that were in the process of being filed
 Created Excelspreadsheets to organize work so that associates could locate previously completed tasks
 Created process for law enforcement officials to request necessary documents with regards to accounts that may have been subject to
an ongoing fraud investigation
 Assisted for preparing department for BSA and audit compliance.