1. I have worked with Tom Kelly for the past 13 years in a busy call center as a Senior Customer
Service Specialist . During our first few years of working together, it was my privilege to sit next
to him each day. As a co-worker, I found Tom to be a reliable, dedicated and eternally upbeat
person who made coming to work fun. His ability to calm angry or frustrated customers is
unparalleled, and it is because of his excellence in this area that he quickly became the go to
person for information.
I have always found him to be an honest, hardworking, intelligent and trustworthy individual. I
highly recommend, without reservation that you seriously consider Tom for any open positions
within your Company.
Tom is a self starter and works well with others. I am confident that he will be able to quickly
begin to provide value to your team. If you have any additional questions, please do not hesitate
to call me at (513) 420-9540.
Sincerely,
Mae Collinsworth