1. LaMichael Elery
1547 S 36th Street, Louisville Ky 40211
(502) 419-1572
Customer Service • More than 10 years of experience in customer service and support.
Strengths in organization, delegation, problem-solving, trouble-shooting,
Professional and planning skills. Proficient with Microsoft Office System.
• A team player with strong interpersonal skills with the ability to train,
motivate and supervise employees.
Work Experience Humana, Inc 2000 - Present
DSI Logistics Specialist
Louisville, KY
Responsible for shipping and receiving of computer hardware and
software along with inventory control and system updates. Receives
trouble calls on equipment and diagnoses issues. Monitors system-
processing activities by observing computer console, peripherals,
input and output to ensure maximum throughput of data. Performs
all functions required to prepare and install microcomputers,
including connections to the data communications network. Assists
in preparation and installation of software and peripheral devices.
Assists in the diagnosis and resolution of software issues. Prepares
and coordinates sending equipment out for repair.Orders and
inventories spare parts, including stripping surplus equipment for
usable parts. Evaluates requests for microcomputer services,
develops alternate proposals, and recommends new applications.
Trains users in basic operation and maintenance. Assists in the
development of proposals for the procurement of information
systems and services. Also perform duties of a supervisor and can
efficiently manage daily operations within my current department.
Facilities Management Services 2008 - 2009
Floor Tech
Louisville, KY
Team lead supervisor for 6 employees. Buffed floors and cleaned
office buildings.
The Leo 2004 - 2007
Street Crew
Louisville, KY
Distributed various promotions and advertising for events hosted in
the Louisville area.
Supply Chain Solutions 1999 - 2000
Provisioner
Louisville, KY
Programmed cellular telephones for distribution and shipment.
GE Warehouse 1998 - 1999
Warehouse Supervisor
Louisville, KY
Responsible for shipping and receiving appliances. Supervised a
crew of 12 in a warehouse setting. Operated heavy warehouse
equipment.
Education Golden West College, Huntington Beach, CA 1997 - 1998
Course work in Business Management
Ahrens Vocational., Louisville KY 1991 - 1993
Diploma received
Valley High School, Louisville KY 1987 - 1991
