Learn how to request offers for your organizations to get the most out of your membership with TechSoup.

1. Requesting & Receiving Nonprofit
Offers on TechSoup
09/13/2023

2. 2 © TechSoup Global. All Rights Reserved.
TechSoup Panelists
Rebekah Brown
Supervisor
TechSoup Client Services
Cory Aboud
Manager
TechSoup Client Services
Kelly Garrett
Associate Manager
TechSoup Client Services
Alesha Suydam
Lead
TechSoup Client Services

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Any Questions?
Use the Q&A feature to ask us questions related to eligibility, validation, and qualification.

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17. Administrative Fees

18. “Access to Discounted Rates”
When a product name includes "Access
to Discounted Rates," the offer consists
of specially discounted rates for products
or services. This means that after you
place your request and pay any
administrative fees to TechSoup, you'll
also pay the donor partner directly for the
product or service. You can find the
specific discounted rates in each product
description. These rates are available only
to eligible nonprofits and libraries through
TechSoup.

19. 19 © TechSoup Global. All Rights Reserved.
Why Does TechSoup Charge Administrative Fees?
TechSoup is a 501(c)(3) nonprofit organization with a mission to build a dynamic bridge that enables civil society
organizations and social change agents around the world to gain effective access to the resources they need to
design and implement technology solutions for a more equitable planet.
As a nonprofit organization ourselves, administrative fees contribute to the overall cost of TechSoup’s operations and
provide the necessary support for TechSoup to continue to offer donated and discounted technology products to
nonprofits and libraries around the world. Administrative fees also contribute to TechSoup’s efforts to bring education
to the nonprofit sector, in the form of articles, blogs, webinars, and courses. Many of these educational resources
available on TechSoup.org are free of charge thanks to our administrative fees. Additionally, TechSoup is continuously
investing in how we support the nonprofit sector. We do this by improving infrastructure and support, building new
services, and launching new programs to empower nonprofits.
So, in review, TechSoup’s administrative fees are based on many factors, including:
● Developing and maintaining programs
● Qualifying and confirming eligibility
● Processing and fulfilling requests
At TechSoup we strive to ensure costs for the nonprofit organizations we serve are kept at the lowest possible
amount. As a fellow nonprofit organization, we understand costs can be a burden. This is why we try to limit
administrative fee increases and to keep these fees as affordable as possible.

20. How to Request an Offer:
Select the Organization

21. How to Request an Offer:
Add to Cart

22. How to Request an Offer:
Review Cart & Check Out

23. How to Request an Offer:
Checkout - Agreements

24. How to Request an Offer:
Checkout - Shipping & Delivery
Software and service offers are
fulfilled electronically, while
hardware offers are physically
shipped.
Disregard the “Shipping Speed”
& “Shipping Address” if not
requesting hardware.
The “Email Address” is
your organization’s email,
which may be different
then your login email
address.

25. How to Request an Offer:
Checkout - Payment

26. How to Request an Offer:
Checkout - Payment
Offers with renewals will
have the option to save
payment
Each year or month a
renewal request will
appear in your Request
History in your TechSoup
account, 30 days before
your renewal is due. You
can add payment, edit
payment, or cancel the
renewal in your Request
History during this 30-day
window
TechSoup will send
reminders to your
organization email
address periodically
before your subscription
expires.

27. How to Request an Offer:
Checkout Successful

28. 28 © TechSoup Global. All Rights Reserved.
Request History

29. Details for Donation Request
Once a request has been placed, you can access
its details in your Request History, in your
TechSoup account.
If the request is still pending fulfillment, you can
cancel your request and no charges will apply.
This information is also emailed to your
organization email address with the subject line
“Confirmation of Request Number #”
The Details page and Confirmation Email contain
your invoice/receipt.

30. Fulfillment Emails
Fulfillment Emails
are sent to the
organization
email address
listed in the
Organization
Details, in your
TechSoup
account

31. Fulfillment Emails
Fulfillment Emails
can also be
located within
your TechSoup
account, under
“Fulfillment
Emails”

32. Fulfillment Emails

33. 33 © TechSoup Global. All Rights Reserved.
Important Policies

34. 34 © TechSoup Global. All Rights Reserved.
Terms of Use
TechSoup connects special offers from corporate partners with validated recipient organizations and
is, therefore, not a software reseller.
In coordination with our offer providers’ guidelines, most products and services obtained through
TechSoup must only be used by the requesting organization and may not be given or sold to other
organizations or individuals — even as part of a charitable or fiscally sponsored program.
For groups with both nonprofit and for-profit organizations in their legal structure, products and
services are permitted for use only by those directly participating in the 501(c)(3) nonprofit mission
and activities.
Please note: There are a few offers for which this policy does not apply. Please check the offer
details to ensure that you are adhering to the providers’ policies.
Organizations with branches or offices outside of the U.S. may not transfer products or services to a
non-U.S. branch or office for full-time use. Branches or offices outside of the U.S. must request
offers from the TechSoup Global Network partner in that country: http://techsoup.global/.

35. 35 © TechSoup Global. All Rights Reserved.
Refunds & Exchanges
Generally, once a request is fulfilled there are no refunds or exchanges allowed for
offers acquired through TechSoup. Organizations are encouraged to review all of the
information available before requesting an offer.
However, each nonprofit program has its own refunds and exchanges policy. So you
are welcome to contact TechSoup’s Client Services to inquiry about a refund or
exchange if needed. We cannot guarantee we can approve your refund or exchange,
but we are happy to look into the possibility for you.

36. How to Contact Client Services
Call us at 800-659-3579!
Phones are open Monday through Thursday from
7am to 11am Pacific.
OR
Live Chat with an agent from our team!
Located in the bottom right corner of most www.techsoup.org pages.
Click the Help bubble, then Live Chat to enter the queue
Live chat is available Monday through Thursday from 11am to 4pm
Pacific, and on Fridays from 7am to 4pm Pacific.

37. 37 © TechSoup Global. All Rights Reserved.
Any Questions?
Use the Q&A feature to ask us questions related to eligibility, validation, and qualification.

38. Thank You For Attending.
Please complete the post-event survey.