1. Profile of Som Chatterjee
Career Objective:
Having more than 9 years of experience, in the field of IT, Manufacturing, health care and
Telecom, which includes 1 years of experience as a SAP techno functional Consultant in
enhancement, Support and testing and having 8 years in the domain of SAP C4C (Cloud for
Customer), sales, marketing and customer support.
Synopsys:
 SAP C4C functional and technical knowledge. Worked on a single support Projects
 Working in a support line for SAP C4C.
 Certified SAP CRM 7.0 EhP1 Functional Consultant from Genovate, with 7 years of domain
experience in Customer Relationship Management in Manufacturing, IT and Financial
institution.
 In SAP CRM worked on 2 support project and 1 enhancement project.
 SAP CRM Certified professional with experience in Marketing, Sales, Services & Customer
Interaction Centre.
 An individual with a proactive attitude, capable of thinking in and out of the box, team
management skills, generating new design solutions and ideas, executing and
implementing strategies.
 MBA with specialization in International Business from Pune University.
 Professional with broad knowledge in all aspects of SAP CRM 7.0 EhP 1.
 Excellent analytical, organizational, planning skills with demonstrated abilities in leading
motivated teams towards achieving organizational goals.
 Adaptable and a quick learner possess skills to work under pressure.
Professional and educational background:
I am a Certified SAP CRM consultant having knowledge in SAP C4C (Cloud for Customer) Techno
Functional Consultant, SDK. Have completed my graduation as a bachelor in computer science
(BCS) and Masters in International business from Pune University (MBA international Business).
Further Details on page 3
Summary of skills:
Area / Technology Period working Areas of skill
Sr. Software Engineer Dec 14 to till date SAP CRM functional Support activities and testing the
Process
Manger Customer
Support
Dec 12 to Dec 14 ERP Implementation and resolving the issues related to
the software and order processing.
Sr. Associate Venture
Development
Jan 06 to Dec 12 Portfolio enquiry, building the software related to the
portfolio management.
Som Chatterjee
(SAP Certificate No: 11962346)
43, Vitthal Nagar,
Behind Satyaraj Complex, Hadapsar
Pune-411028, Maharashtra, India
Mobile: +91 9822 01 8604
Email: chatterjeesom@gmail.com

2. Profile of Som Chatterjee
Employment summary:
Organisation Period working Roles / Responsibilities
Capgemini Índia (P)
Ltd.
Dec 14 to Till date Sr. Software Engineer (Techno Functional in C4C)
Rathi Transpower (P)
Ltd.
Dec 12 to Dec 14 Manager Customer Support
IndiaCo Ventures Ltd. Jan 06 to Dec 12 Sr. Associate Venture Development
Details of Employment:
Current Company : Capgemini India (P) Ltd.
Location : Pune
Period : Dec 2014 to Till Date
Designation : Sr. Software Engineer. (SAP C4C Techno Functional Consultant)
Project : John Crane
Project Duration : On going (From Feb 2016 to till Date)
Team Size : 40 Team size
Technology : SAP C4C, Adobe Life cycle, SDK and Hybris Marketing
My contribution : Working as a Techno functional Consultant working on
enhancement and supporting the Support staff
• Worked on Screen creation
• Report (output forms) using Adobe Lifecycle
• Account planning and objective setting.
• Segmentation module creation in Hybris marketing for
campaign execution.
• Adaptation module for KPI enhancement.
Project : SABMiller
Project Duration : 9 Months (From May 2015 to Jan 2016)
Team Size : 150 Offshore and 30 Onshore
Technology : SAP CRM (Service order) and ECC
About the Project : It’s a Commercial asset management project which was related
to the service order and tracking of the asset material like Fridge,
tumbler, etc to the respective stores and Distributor.
My Contribution : Enhancement Project
ATP Configuration
• Available To Promise (ATP) configuration
• Ensuring the Data is configured in ECC (Material) to enable
ATP Check.
• Process handling for movement of Charms from Quality to UAT
and then to the production system.
• Documentation related to ATP and approval handling.
• Testing the configuration and coordinating with the technical
team to ensure the working of the functionality.
• Data transfer using middleware.
• Middleware monitoring.

3. Profile of Som Chatterjee
Output form
• Understanding the Clients requirements
• Preparing the logic and explaining the same to the technical
member
• Coordinating with the Client for its requirements
• Preparing the Functional specification.
• Configuring the functional part for the smart form.
• Creating the active profile for the smart form.
CAM Process
• CAM process is a service process where the customer will be
able to manage its assets.
• Understanding the CAM process of the company
• Coordinating with the team for the task, assigning the task to
the team
• Submitting the task assigned to the FI team at the end of the
day.
• Data transfer using middleware.
• Middleware monitoring.
• Organizing and coordinating meeting with the team to
understand the process.
• Preparing the orders for different scenarios which were given
for UAT, like
o Installation order
o De-Installation Order
o Repair and Replacement order
o Re-Installation order
o Technical Enhancement
o Customer to customer transfer order
o Correction order
Project : Warner Brother (WB)
Duration : 4 Months (Jan 2015 to April 2015)
Technology : SAP CRM (Intellectual property) and ECC
Team Size : 230 Offshore and 20 Onshore
About the Project : WB wanted to track its Television and feature films distribution
across the world. It’s a IPM product line. The end user data use to
come from the legacy system of WB.
My Contribution :
Support Project
• Helped in resolving the tickets, which were raised by the end
customer and the WB user.
• Worked on batch job processing and daily monitoring.
• Analyzing the failed batch job and intimating the respective
department for further process.
• Was part of the 3 regression testing of the system SAP
Upgrade and enhancement.

4. Profile of Som Chatterjee
Company Name : Rathi Transpower (P) Ltd.
Location : Pune
Period : Dec 2012 to Dec 2014
Designation : Manager Customer Support, reporting to G.M. Marketing.
About the company: : Rathi offer a comprehensive range of mechanical power
transmission couplings: Rigid, Metallic High Performance &
Elastomeric couplings all under one roof, and are popular for our
service that's proven excellent all over the world.
Roles and Responsibilities :
• Customer complaints handling
• Order processing and intimating to the customer for delivery
• Customer complaint handling and giving a solution
• ERP support for the group
• Resolving the issues related software.
• Ticket raising on behalf of the company to the service
provider.
• Follow up with the service provider to resolve the issues.
My Contribution
• Use of the ERP software and help to upgrade the process.
• Set up the system for handling for data transfer from data
management system to the in house ERP system.
• Helping the ERP implementation process
• Heading the customer support department.
• Manage a team of 10 members
Company Name : IndiaCo Ventures Limited.
Location : Pune
Period : Jan 2006 to Dec 2012
Designation : Sr. Associate Venture Development
About the company : IndiaCo is a Venture Capital, private equity and investment
banking company based in Pune. Company invests in sectors like
Information technology, telecom, healthcare, retail, clean energy
and manufacturing. IndiaCo had its advisory arm to support the
portfolio companies in planning and execution.
Roles and Responsibilities :
• Understanding and software development process for the
portfolio enquiry.
• Helping the software team to develop the software.
• Handel investor queries, prepare and submit the investor
reports to the respective investors
• Handel the portfolio queries and manage there customer
relations
• Manage road shows as per the category of people and the
audience for the investor group.

5. Profile of Som Chatterjee
My Contribution
• Helped in setting up the process of fund management
software.
• Helped in setting up the portfolio management system
• Manage a team of 5 members
• Timely reporting of document and reports to the investors
Details of Professional / Educational qualification:
Course / Qualification Year of passing Board / Institute
SAP Certification CRM
(11962346)
2014 Genovate
SAP SD 2013 Sinmtej7 Academy
MBA in International Business 2013 Pune University
German Language Level 1A 2013 Kotwal Academy
MCSE 2003 KarRox Technologies Ltd
Bachelor in Computer Science 2002 Pune University
HSC (Science) 1999 Maharashtra State Board
SSC 1997 Maharashtra State Board
Personal details:
Date of Birth : 6th
April 1981
Nationality : Indian
Marital status : Married
Name: Som Chatterjee
Place: Pune