The document is a resume for Taneisha W. Jones. It summarizes her experience as a dynamic and accomplished manager seeking a management position. She has over 15 years of experience in operations management, project management, process improvement, and customer service for companies in various industries including insurance, tax services, and hospitality. Her background demonstrates leadership abilities and a track record of achieving goals and implementing strategies successfully.

1. Taneisha W. Jones
3709 Chancellorsville Court • Raleigh, NC. 27610
(919) 539-0442 tanjon40@gmail.com
Dynamic, accomplished and energetic Manager with a solid history of achievement. Motivated leader with strong
organizational and prioritization abilities. Demonstrates leadership as well as manage multiple responsibilities in
fast-paced environments with critical deadlines. Seeking to obtain a management position, in which I am given the
opportunity to play a direct role in the unlimited growth and success of a solid organization.
Performance Management • Change Management • Project Management • Process Improvement •
Outsourcing • Client & Vendor Relations • Quality Control • Customer Service • Mergers & Acquisitions •
Training and Development • Career Development • Six Sigma • ISO 9001
PROFESSIONAL EXPERIENCE
LERETA, LLC • 2014 – Present
A national leader in Tax and Flood Services.
Manager, Operations
Oversee, direct and coordinate activities of TLS/TLA Teams to provide extraordinary service to customers and meet
company’s cost, risk and productivity goals.
Selected Achievements:
 Ensured that TLS/TLA Team reached all quality and production standards with limited Out Of Standard items.
 Implemented assigned tasks, projects and action plans in a successful and timely manner.
 Conducted audits, developed and documented workflow procedures. Ensured workflow procedures were
implemented and maintained at a quality level.
 Acted as liaison with Executive Committee to assist in the development of strategic plans for operational
activity.
 Ensure headcount was in alignment with budget and attempted to implement cost savings when/where
possible.
 Review and analyze activities, costs, operations and forecasts of data.
 Mentored direct reports and provided opportunities for employee development and advancement.
 Prepared and presented Weekly Reviews - including budgeting and forecasting for Executive Committee.
 Organized recruitment and placement of required staff.
 Ensured employees were competent as well as properly and thoroughly trained.
QBE • 2008 – 2014
Second largest Insurance Company worldwide.
Manager/Supervisor
Direct and coordinate activities of MTLS Team to provide extraordinary service to our clients and meet company’s
cost, risk and productivity goals.
Selected Achievements:
 Ensured that MTLS Team reached all quality and production standards with limited Out Of Standard items.
 Successful with implementation of the Wells Fargo transition of 15 additional new states for MTLS Team.
 Participated in the re-organization of the MTLS Team to full Tax Operations.
 Successful in the reconstruction of the MTLS Audit Team and processes.
 Created several at glance reports for Upper Management for data analysis.
 Prepared and presented Monthly Business Reviews - including budgeting and forecasting.
 Ensured headcount was in alignment with budget and implement cost savings when/where possible.
 Conduct audits, develop and document workflow procedures and ensure the procedures are implemented and
maintained.
 Implemented and executed action plans in a successful and timely manner.
 Completed and delivered Yearly Reviews to determine merit increases and bonus consideration.

2. Taneisha W Jones • Page 2 • tanjon40@gamil.com
Marriott International Hotel – Crabtree Valley • 1998 – 2001
A 5-star American diversified Hospitality Company.
Front Desk Associate/Shift Leader
Maintaining a pleasant demeanor while greeting and receiving guests. Ensuring every detail of guests stay was
accurate as well as providing concierge service.
Selected Achievements:
 Providing guests fast, friendly and efficient service while managing guests on telephone as well as in front of
me.
 Capability in providing guest services along with a demonstrated ability to communicate with a diverse
population.
 Offering assistance to guests and provide every essential thing to create loyal and happy guests.
 Able to bring additional revenue through effective front desk operations.
 Responsible for knowing the every guest name and utilize it at the possible opportunity.
 Maintaining confidentiality in the hotel documentation and transactions.
 Complete and present reports pertaining to housekeeping to the management.
 Provided travel instructions to guests and arrange for transportation.
 Perform bookkeeping activities such as position charges and computing bills.
 Ability to anticipate guest needs and work to fulfill it immediately.
EDUCATION
Santa Rita High School Tucson, AZ
Diploma Jun 1991
Pima Community College Tucson, AZ
General Studies - Math, Reading & English
ADDITIONAL EXPERIENCE
Professional
 Econo Lodge Inn & Suites – Night Auditor
 MG Maintenance – Janitorial Services
 Hanesbrands Outlet Store – Key Holder/Sales Associate
 Homestead Suites – Front Desk Associate
 Four Points Hotel – Front Desk Associate
Applications
 Microsoft Office Suite
 Google Office
 Windows
 Nitevision
 Mainframe
 PeopleSoft
 Citrix
 FPTS
 MSP
 UNIX
 ADP

3. TaneishaW Jones
3709 Chancellorsville Court
Raleigh, NC 27610
(919) 539-0442
tanjon40@gmail.com
Reference List
Lisha Brown – Regulatory Complaint Manager
LERETA, LLC
2250 Perimeter Park Drive
Morrisville, NC 27560
Work Phone 919-447-3528
Co-Worker
Louise Byrnes – Claims and Lost Properties Manager
LERETA, LLC
2250 Perimeter Park Drive
Morrisville, NC 27560
Work Phone 919-447-3516
Co-Worker
Kimberly Henry – Tax Search Supervisor
LERETA, LLC
2250 Perimeter Park Drive
Morrisville, NC 27560
Work Phone 919-447-3535
Co-Worker
Andrea Fairfax – Sr. Customer Care Representative
American Airlines
500 Gregson Drive
Cary, NC 27511
Contact Phone 919-602-6090
Personal Friend
Tamara Whitfield – Customer Service Representative
Blue Cross Blue Shield
Savannah, GA
Contact Phone 919-449-1009
Personal Friend
Yvette Brown, MD – Human Resources, Director
University of Phoenix
Savannah, GA
Contact Phone 912-492-4260
Mentor