2. ਸੁਣਿਐ
 ਸੁਣਿਐ
 ਸੁਣਿਐ
 ਸੁਣਿਐ
 ਨਾਨਕ
 ਸੁਣਿਐ

ਸਰਾ ਗੁਿਾ ਕ੃ ਗਾਹ॥
ਸ੃ਖ ਩ੀਰ ਩ਾਣਿਸਾਹ॥
ਅੰ ਧ੃ ਩ਾਵਣਹ ਰਾਹੁ॥
ਹਾਥ ਹ੅ਵ੄ ਅਸਗਾਹੁ॥
ਭਗਿਾ ਸਦਾ ਣਵਗਾਸੁ॥
ਦੂਖ ਩ਾ਩ ਕਾ ਨਾਸੁ॥੧੧॥

3. Is an integral part of our life
 It can raise you up
 It can pull you down


4. Not
Communic
ating, 30%
Speaking,
30%
Communic
ating, 70%
Listening,
45%
Reading,
16%
Writing, 9%

5. 
Listening is the ability to accurately
receive and interpret messages in the
communication process.

6. Ignoring
 Pretend Listening
 Selective Listening
 Attentive Listening
 Empathic Listening


7. Effective listening is a skill that underpins
all positive human relationships.
 They are the building blocks of success


8. Means to become effective listener.
 Means to become empathic listener.


9. Maintain Eye Contact
 Don't Interrupt the Speaker
 Sit Still
 Nod Your Head
 Be Attentive to Non-Verbal Cues
 Lean Toward the Speaker
 Repeat Instructions and Ask Appropriate
Questions


10. To listen, you need to stop talking.
 Remember: time is on your side!
 Good communication skills require a
high level of self-awareness.
 If you're finding it particularly difficult to
concentrate on what someone is saying,
try repeating their words mentally as they
say them .


11. You have one mouth and two ears, use
them in same proportion.
 Speaking increases your blood pressure
while listening decreased it.


12. 








You will better understand the assignments and what
is being expected from you.
You will make less mistakes.
It increases the jelling factor.
It will give psychological air to your seniors and
colleagues.
It will build rapport with colleagues.
Help you to work better in a team.
You will be able to resolve problems more easily.
You will be able to answer questions.
You will be able to uncover the true meaning of what
others are saying.

13. Your own biases
 Different speaking accent
 Background noise
 Worry, fear, anger, etc.
 A short attention span
 Poor vocabulary/grammar


14. 
To really listen to someone is the most
affirmative and life changing things you
can do. It is a vital skill to be learnt.

15. 
Questions?

Further references:
http://stress.about.com/od/relationships/ht/howtolisten.htm
 http://www.forbes.com/sites/womensmedia/2012/11/09/10-stepsto-effective-listening/
 http://careerplanning.about.com/cs/miscskills/a/listening_skill.htm
