This document summarizes new regulations for online selling that come into force on June 13, 2014. It outlines information requirements for distance contracts between traders and consumers, including pre-contract information, cancellation policies, delivery charges, and confirmation of orders. Non-compliance can result in regulatory enforcement. The document also discusses what terms and conditions should include, website compliance, product liability regulations, and addresses any questions about the new rules.
2. • The new regulations coming into force 0n 13
June 2014
• What needs to go in your t’s and c’s
• Website compliance
• Product liability
• Your questions
We will be covering:
3. The new regulations
Consumer Contracts Regulations 2013
• Information requirements
• Cooling Off Period (note customised goods)
• Order now buttons
• Express prior consent before taking additional
• payment
• Period for delivery of goods
• Digital content
4. Information requirements
• For distance contracts
• Between a trader and a consumer
• Make available pre-contract
• New obligations of note
• Model form of cancellation via link
• Social media and text
• Additional info for online sales
• Telephone calls
• Confirmation
5. Consequences of non-compliance
• Delivery charges
• Indeterminate duration
• Right to cancel
• Costs of returning goods
• Acknowledgement of obligation to pay
• Prominent payment point
• Breach of contract
• Regulatory enforcement
6. What needs to go in your t’s and c’s
• Information requirements
• Model Form of Cancellation
• Protect your IP
• Limit your liability
• International taxes
• Law and jurisdiction
7. Website compliance
• Website Compliance Checklist
• Website Terms of Use
• Privacy Policy
• Cookie Policy
• Terms of business (e-commerce terms)
8. Product Liability
• General Product Safety Regulations
• £20k fine, 12 months prison
• Due dilgence
• Specific regulations – toys and electrical
• Importer into EU
• Repackaging
• Provide name of producer/importer
• Insurance