The foundations of communication by Dr priyanka

1. “The foundations of communication”

2. “Everyone wants success”

4. “Fundamental course for MBBS students ”
PDE program (professional development including ethics)
“The foundations of
communication”
Discussion & closure

5. Table of contents:
 General introduction of communication
(b/w medical professions & patients)
 Need for proper communication
 Common barriers of effective communication practice.
 Techniques of effective communications
 Conclusion
 Take home message

6. General introduction of communication
 Communication is a process of
exchanging /understanding
information from one person
to another person by speaking,
writing or using some other medium
 Communication is a two way process
which has both verbal as well as nonverbal
(feel the emotions of the patients )
 An effective communicate or
understands their audience

8. Need for proper communication
 These skills are used for information gathering, diagnosis,
treatment and patient education.
 It is the building block on which a therapeutic relationship with
the patient is constructed.
 By understanding a patient, health care provider can draw a
total care plan which is best suited for that patient.
 Spread the awareness of health related issues & retain the
respect of a DOCTOR.

9. Common
barriers
Techniques to
overcome
Language Learn it
Illiteracy Awareness program
Hesitation Be frank
Social fear Give assurance for secrecy

10. Common barriers Techniques to overcome
Surrounding environment of clinical
setting
Set it properly
Lack of truthfulness
On doctors
Gain it

11. Techniques of effective communications
Consider the patient as a person with a disease rather
than a “case”
Narrate the situations & complete health care plan
which encourage the patients to talk more
Practice how to break bad news and handling various
reactions by the patients and their relatives
Dig in deep to step-down from the tip of the iceberg
(clinical history)

12. Lead it from front to take the patient at right direction
by putting right question
Has to win confidence of patient & attendant
Spend adequate time with patient
Reassure the patient to create a comfort zone
Privacy should be ensured

15. Conclusion
 A good communication can improve patient outcome, patient
and physician satisfaction.
 Good communication skills are essential for high quality,
effective and safe medical practice.
 Communication skills can be effectively trained but are best
achieved through reviewing our own style of communication.

16. Take home message

17. TAKE HOME
MESSAGE
Communication is the
exchanging
information 4m 1 to
another person
It’s a key to
open the lock of
a patients’
clinical history
Common
barriers are
there
overcome it by
practicing
A good communication
can improve patient
outcome, patient and
physician satisfaction.
Be a good
communicator & win
the patient

18. Thank u….have a good time ahead