QUESTION 2 The following information pertains to Mario Corporation for 2020: Revenues $950,000 Variable Costs 575,000 Fixed Costs 336,500 Average invested capital 350,000 Imputed interest rate 10% The return on investment (ROI) was: 4% 10% 11% 37% some other answer 1 points QUESTION 3 Return on Investment can be increased by: increasing operating assets decreasing operating assets decreasing revenues Both B and C are correct none of the above 1 points QUESTION 4 An example of a nonfinancial measure for customer satisfaction is: delivery delay employee turnover number of defects on the production line process yield none of the above could be customer satisfaction measures 1 points QUESTION 5 Measures of the balanced scorecard's financial perspective might include all of the following EXCEPT: operating income customer satisfaction gross profit percentage cost reductions 1 points QUESTION 6 Which of the following is NOT true of the balanced scorecard? Different strategies call for different scorecard measures. Successful implementation requires commitment and leadership from top management. Only objective measures should be used and subjective measures should be avoided. Cause and effect linkages are implied by the balanced scorecard, and even though they may not be precise, can and should evolve over time. 4% 10% 11% 37% some other answer.