Standard Operating Procedures for Processing Customer Returns Good afternoon team,I am writing to remind you of the standard operating procedures for processing customer returns, which have recently been updated. Please take a few minutes to review the following key points:1. Check return authorization. Before accepting any returned items, verify that the customer has a valid return merchandise authorization (RMA) number. RMA requests can be submitted through our website or by calling customer support. 2. Inspect items. Upon receipt of a return, carefully inspect each item to identify any defects or damage. Note the condition on the packing slip. 3
1.Which of the following is true of personal space requirements?
2 As one of 11 federal agencies under the Department of Health and Human Services, the CDC must coordinate its efforts to protect citizens from epidemics with the CIA, the FBI, and the Department of Homeland Security. Communications with these other agencies is an example of
Similar to Standard Operating Procedures for Processing Customer Returns Good afternoon team,I am writing to remind you of the standard operating procedures for processing customer returns, which have recently been updated. Please take a few minutes to review the following key points:1. Check return authorization. Before accepting any returned items, verify that the customer has a valid return merchandise authorization (RMA) number. RMA requests can be submitted through our website or by calling customer support. 2. Inspect items. Upon receipt of a return, carefully inspect each item to identify any defects or damage. Note the condition on the packing slip. 3
Uop com 295 week 1 knowledge check (2 sets)shyaminfo15
Similar to Standard Operating Procedures for Processing Customer Returns Good afternoon team,I am writing to remind you of the standard operating procedures for processing customer returns, which have recently been updated. Please take a few minutes to review the following key points:1. Check return authorization. Before accepting any returned items, verify that the customer has a valid return merchandise authorization (RMA) number. RMA requests can be submitted through our website or by calling customer support. 2. Inspect items. Upon receipt of a return, carefully inspect each item to identify any defects or damage. Note the condition on the packing slip. 3 (20)
Standard Operating Procedures for Processing Customer Returns Good afternoon team,I am writing to remind you of the standard operating procedures for processing customer returns, which have recently been updated. Please take a few minutes to review the following key points:1. Check return authorization. Before accepting any returned items, verify that the customer has a valid return merchandise authorization (RMA) number. RMA requests can be submitted through our website or by calling customer support. 2. Inspect items. Upon receipt of a return, carefully inspect each item to identify any defects or damage. Note the condition on the packing slip. 3
1. ENG 315 QUIZ 1
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1.Which of the following is true of personal space requirements?
2 As one of 11 federal agencies under the Department of Health
and Human Services, the CDC must coordinate its efforts to protect
citizens from epidemics with the CIA, the FBI, and the Department of
Homeland Security. Communications with these other agencies is an
example of
3 In a distributed leadership team environment, the role of the
leader is BESTdescribed as
4 A manager is faced with having to lay off some of his staff due
to financial losses that the company has suffered. Which of the
following channels of communication would be most appropriate for
sharing the news with employees, given the sensitive nature of the
message?
5 Communication in successful work teams
2. 6 Jeff receives an email from his boss, Carol, who is on an
international flight. As Jeff interprets the instructions from the e-mail he
is in the act of
7 The ____ communication channel is created by management to
control individual and group behavior and to achieve the organization’s
goals.
8 Two or three employees working on a report at the same time
using an electronic whiteboard would be an example of the use of ____
software.
9 A supervisor on the night shift at a manufacturing plant is told to
dump chemicals used in the refining process rather than dispose of them
properly according to safety regulations. The owner of the company
insists that the chemicals are not harmful to the environment, but the
supervisor knows that the dumping is illegal. The supervisor believes
that he will lose his job if he reports the problem to authorities at the
Environmental Protection Agency. This is an example of which potential
cause of unethical behavior?
10 Which of the following best describes the common attitude that
those from the U.S. and Canada and some Europeans have about the
concept of time?
3. 11 A job applicant submits a résumé containing numerous spelling
and grammatical errors. What nonverbal message is she most likely
sending to the recruiter?
12 Shanté is a new sales representative with Sensations, Inc. She
attends a regional sales meeting, followed by a reception. She converses
with three new sales people and an hour later she forgets their names.
This is an example of which of the following bad listening habits?
13 Which of the following is appropriate etiquette when listening?
14 Janet tells Juan, "Don't be late for work." Janet's probable
metacommunication is
15 An ultimate requirement of listening for information is that the
listener
16 You are the supervisor of an employee who is very upset about
the promotion of his arch rival. You call him into your office and ask
him to enlighten you on the reasons he is upset. What type of listening
are you engaged in?
17 As a student, you are concerned with making a good grade in
your marketing class. However, instead of taking copious notes, you
4. outline the major points and try to listen as much as possible. What type
of listening are you engaged in?
18 The purpose of a diversity initiative is to
19 Preeti is having a business lunch with Jose to discuss the
downsizing of the manufacturing plant in South America. Preeti is
expecting an important call on her cell phone during the lunch and s her
phone several times. Preeti is not listening attentively to Jose because of
which of the following listening problems:
20 Robin, task force chair, tells team member Aaron "your
proposed solution to this problem is great." Robin's probable
metacommunication to Aaron is
21 In a team with representatives from many different
departments in a company, the director of human resources makes sure
that everyone in the meeting gets to talk and to be heard. The director of
human resources is fulfilling which role in the team?
22 Josh is a new manager whose department has
experienced a lot of infighting and jealousy; he tries to reduce group
competition and increase cooperation by using the ____ philosophy.
5. 23 You are about to conduct a formal meeting with 41 attendees in
the boardroom. What guide would you use to ensure orderly
communication and participation?
24 A survey of North American executives about the importance of
listening skill in the workplace showed
25 Which of the following describes the major difference between
teams and groups?
26 Guidelines for effective meetings include
27 Which of the following is important for U.S. business people to
remember when conducting international negotiations?
28 Which of the following facts makes listening difficult?
29 The MOST important reason for teams to utilize agendas and
minutes is that
30 Which of the following stages of team development is marked
by optimal performance levels?.
6. ********************************************************
ENG 315 Week 1 Audience Analysis and
Research Activity
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Audience Analysis and Research Activity . Using what you have l
earned from the “Audience Analysis” d iscussion and the information
presented in Chapter 4 of the text, you will write an audience analysis in
preparation for the Final Project (due in Week Five). For this
assignment, consider your intended audience and describe its profile by:
1. Stating your topic from a list of choices.
2. Identifying the primary audience.
3. Determining the audience size and geographic distribution.
4. Determining audience composition.
7. 5. Gauging your audience members’ level of understanding.
6. Understanding audience expectations and preferences.
7. Forecasting probable audience reaction.
Start by completing the audience analysis document. Then, summarize
your findings in a 500- to 750-word audience analysis that addresses all
of the elements above. At minimum, your assignment should contain at
least five in-text citations. At the end of your essay, include a references
page or annotated bibliography that contains a minimum of five
reputable sources you will use for your Final Project (one of these
entries should be your in- person interview, and another should be your
textbook). It is understandable that some of the sources you use for this
assignment may change as your project progresses. Your assignment
should include a title page and be formatted according to APA style as
outlined in the Ashford Writing Center .
********************************************************
ENG 315 Week 1 DQ 1 Audience Analysis
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Audience Analysis. As a first step in completing your Final Project,
which is due at the end of the course, you will offer a detailed analysis
of your audience. As you already know from your earlier English
courses, it is important for writers to consider their audience so they can
ensure that a given communication will be successful. For this
assignment, you will provide a detailed analysis that includes specific
information about the audience who will read and hear the message you
convey in your Final Project.
First, contact someone (in person, online, or via telephone) in the field in
which you wish to work. Refer to the guidelines in Chapter 4 (see the
“Gathering Information” section) of the textbook to help you to
successfully interview this person. Focus the interview on business
communication, written reports, and professional presentations in your
chosen field. You may contact local business professionals, small
business owners, mentors, or anyone from the list on pages 621-623 of
the textbook.
********************************************************
9. ENG 315 Week 1 DQ 2 Effective
Communication
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Effective Communication . Effective communication is important to
your career, and effective communication is important to your company.
To make your communication efforts as effective as possible, focus on
making them practical, factual, concise, clear, and persuasive (as
described on page 5 of Chapter 1). Cite your sources in APA format as
outlined in the Ashford Writing Center .
1. Explain how you would incorporate the elements of effective
communication into a memo to your supervisor from whom you request
a promotion.
2. Explain how you would incorporate these elements into a letter to
a customer who is dissatisfied with your company’s product.
********************************************************
10. ENG 315 Week 2 Assignment 1 Procedural
Email Message
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Assignment 1: Procedural Email Message
Due Week 2 and worth 140 points
Write a procedural email message to employees reminding them of
standard operating procedures or organizational changes that take the
form of step-by-step instructions. Be creative, or use an issue applicable
to your work environment. (Example can be found on page 105, Figure
6-14, of the course text.)
The message should take the form of an email; however, you will submit
your assignment to the online course shell.
The procedural message must adhere to the following requirements:
1.In terms of content: a.Introduce the main idea of the message in a
concise, informative manner.
11. b.Itemize three to five (3-5) key points with detail.
c.Provide information about where and to whom questions should be
directed.
2.In terms of format: a.Use a descriptive title or heading.
b.Use bullets to separate ideas and simplify reading.
3.In terms of style: a.Include an appropriate and professional greeting /
salutation.
b.Begin statements with action verbs.
4.In terms of clarity / mechanics: a.Ensure that there are no grammar or
spelling errors. Your assignment must:
•Be typed, single-spaced, using Times New Roman font (size 12), with
one-inch margins on all sides. Check with your professor for any
additional instructions.
Submitting your assignment:
•Submit your assignment through the online course shell only.
The specific course learning outcomes associated with this assignment
are:
•Use writing process strategies to develop brief business documents,
such as routine messages, bad news messages, and persuasive/sales
messages.
12. •Support ideas or claims in body paragraphs with clear details,
examples, and explanations.
•Organize ideas logically by using transitional words, phrases, and
sentences.
•Use sentence variety and effective word choice in written
communication.
•Write clearly and concisely using proper writing mechanics.
Grading for this assignment will be based on quality, logic / organization
of the email, and language and writing skills, using the following rubric.
Click here to view the grading rubric.
********************************************************
ENG 315 Week 2 DQ 1 What Makes a Good
LinkedIn Profile
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13. What Makes a Good LinkedIn Profile? First, create a free basic
LinkedIn account, tied to an appropriately named email address.
Consider creating a new email account for business purposes that
follows a basic first.initial.last@outlook.com or
first.middle.last@gmail.com format. Note : Do not complete your
LinkedIn profile yet.
Next, login to your new LinkedIn account and research prominent
people in your industry and local area. In 250 to 350 words, describe
your findings. Which profiles appeal to you the most? What tips and
tricks did you use? What were the hits and misses? Using the
information presented in Chapter 8 of the text, analyze the profiles you
viewed and how you will apply what you have learned to your own
profile. Your initial post is due by Thursday, Day 3. Cite your sources in
APA format as outlined in the Ashford Writing Center .
********************************************************
ENG 315 Week 2 DQ 2 Outline for Business
Report – Peer Review from Class
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14. Outline for Business Report – Peer Review from Class. Post a draft of a
synopsis or abstract (see pages 417 and 441of the text), an outline, and a
references list or annotated bibliography for your business report.
********************************************************
ENG 315 Week 2 Draft of Cover Letter and
Resume
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Draft of Cover Letter and Resume. Choose a job posting (you may
search your local classifieds, Craigslist, company job boards, or other
sites), and craft a resume and cover letter tailored to that job (see
Chapter 18).
Your submission should be a three- to four-page Word document. The
first page should contain the text of your job ad. The second page is your
cover letter. The third and fourth pages constitute your resume.
********************************************************
15. ENG 315 Week 2 Quiz
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Question 1
In downward communication management attempts to ____
activities within an organization while with lateral communication
management hopes to ____ them.
Question 2
In a distributed leadership team environment, the role of the
leader is BEST described as
Question 3
The grapevine in an organization
Question 4
Differences in education level, experience, and culture or
distractions such as noise, uncomfortable room temperature, and
interruptions are examples of
Question 5
16. Which of the following best describes the common attitude that
those from the U.S. and Canada and some Europeans have about the
concept of time?
Question 6
Which of the following is typically true of work teams?
Question 7
Jeff receives an email from his boss, Carol, who is on an
international flight. As Jeff interprets the instructions from the e-mail he
is in the act of
Question 8
The single most important aspect of successful teamwork is
Question 9
Chantell is the manager of the claims department for a large
insurance company. She has a one-hour meeting with her staff to explain
the new claim form which the company will use next month. This is an
example of which type of organizational communication?
Question 10
You are faced with a work-related ethical dilemma. In deciding
what action to take, you would:
Question 11
Which of the following is appropriate etiquette when listening?
Question 12
You are a U.S. businessperson who has just completed a
successful agreement with two Japanese clients. As a gesture of
17. friendship, you pat the shoulders of your Japanese counterparts. How are
they likely to react?
Question 13
A job applicant submits a résumé containing numerous spelling
and grammatical errors. What nonverbal message is she most likely
sending to the recruiter?
Question 14
As a student, you are concerned with making a good grade in
your marketing class. However, instead of taking copious notes, you
outline the major points and try to listen as much as possible. What type
of listening are you engaged in?
Question 15
Preeti is having a business lunch with Jose to discuss the
downsizing of the manufacturing plant in South America. Preeti is
expecting an important call on her cell phone during the lunch and s her
phone several times. Preeti is not listening attentively to Jose because of
which of the following listening problems:
Question 16
The purpose of a diversity initiative is to
Question 17
You are the supervisor of an employee who is very upset about
the promotion of his arch rival. You call him into your office and ask
him to enlighten you on the reasons he is upset. What type of listening
are you engaged in?
Question 18
18. An ultimate requirement of listening for information is that the
listener
Question 19
Robin, task force chair, tells team member Aaron "your proposed
solution to this problem is great." Robin's probable metacommunication
to Aaron is
Question 20
Janet tells Juan, "Don't be late for work." Janet's probable
metacommunication is
Question 21
You are about to conduct a formal meeting with 41 attendees in
the boardroom. What guide would you use to ensure orderly
communication and participation?
Question 22
Guidelines for effective meetings include
Question 23
In a team with representatives from many different departments
in a company, the director of human resources makes sure that everyone
in the meeting gets to talk and to be heard. The director of human
resources is fulfilling which role in the team?
Question 24
Which of the following facts makes listening difficult?
Question 25
19. Which of the following describes the major difference between
teams and groups?
Question 26
Josh is a new manager whose department has experienced a lot
of infighting and jealousy; he tries to reduce group competition and
increase cooperation by using the ____ philosophy.
Question 27
A survey of North American executives about the importance of
listening skill in the workplace showed
Question 28
The MOST important reason for teams to utilize agendas and
minutes is that
Question 29
Which of the following is important for U.S. business people to
remember when conducting international negotiations?
Question 30
Which of the following stages of team development is marked by
optimal performance levels?
Friday, October 18, 2013 6:38:28 PM EDT
********************************************************
ENG 315 Week 2 Quiz
20. For more classes visit
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1. The best time for college students to begin developing a job-search
strategy is
2. If your application letter and résumé fail to bring a response within a
week or so after the position close date,
3. Because application letters are ________ messages, the AIDA
approach is ideally suited for them.
4. Which of the following would be the best wording to use on a
résumé?
5. Which of the following would be the best opening sentence for a
solicited application letter?
6. The ________ must clearly state your reason for writing and give the
recipient a compelling reason to keep reading.
7. Each social network is a unique environment with its own
communication norms. As you're adapting to the expectations of each
network, be sure to
8. Social networks are a natural tool for bringing together ________,
people who engage in similar work, and ________, people who share
enthusiasm for a particular product or activity.
9. Unsolicited application letters to prospective employers
21. 10. Business-related blogs and microblogs
********************************************************
ENG 315 Week 3 Assignment 2.1 Justification
Report - Part 1
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Assignment 2.1: Justification Report - Part 1
Due Week 3 and worth 150 points
22. In Assignments 2.1, 2.2, and 2.3, you will be building up a formal,
researched justification report (one part at a time) that culminates in a
recommendation to implement a particular product, service, or program
in your place of employment. This recommended product, service, or
program should resolve a problem that you identify in your workplace
and should be directed to your employer (even if you do not actually
plan to share it with your employer).
Use the basic outline below to draft your paper. Organize your responses
to each question under the following section headings:
•Problem Statement (for Question 1)
•Overview of Alternatives (for Question 2)
•Criteria (for Question 3)
•Methods (for Question 4)
Write a two (2) page, single-spaced report in which you:
1.Describe in detail a problem at work, persuading and convincing the
reader that it needs fixing.
2.Provide a detailed description of two (2) possible solutions
("alternatives") that could be implemented to resolve the problem
identified in Question 1.
23. 3.Describe five (5) criteria that you will use to measure the worth of
each alternative in Criterion 2. Note: The alternative that satisfies the
most criteria to the highest degree will be the one you recommend later
to your employer. Criteria are standards that the audience values and are
therefore used to measure the worth of each alternative (common
examples include cost, desirability, durability, efficiency, time it will
take to implement, and practicality).
4.Describe in detail how you will conduct the research needed to
determine the best recommended alternative to your employer.
Your assignment must:
•Be typed, single spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.
•Include a cover page containing the title of the assignment, your name,
the professor’s name, the course title, and the date. The cover page
and the reference page are not included in the required assignment page
length.
The specific course learning outcomes associated with this assignment
are:
•Support ideas or claims in body paragraphs with clear details,
examples, and explanations.
24. •Organize ideas logically by using transitional words, phrases, and
sentences.
•Use sentence variety and effective word choice in written
communication.
•Apply writing process strategies to develop formal business reports
and / or proposals.
•Use technology and information resources to research issues related to
selected topics.
•Write clearly and concisely using proper writing mechanics.
********************************************************
ENG 315 Week 3 Assignment 2.1 Justification
Report – Part 1
For more classes visit
www.snaptutorial.com
Assignment 2.1: Justification Report - Part 1
Due Week 3 and worth 150 points
25. In Assignments 2.1, 2.2, and 2.3, you will be building up a formal,
researched justification report (one part at a time) that culminates in a
recommendation to implement a particular product, service, or program
in your place of employment. This recommended product, service, or
program should resolve a problem that you identify in your workplace
and should be directed to your employer (even if you do not actually
plan to share it with your employer).
Use the basic outline below to draft your paper. Organize your responses
to each question under the following section headings:
•Problem Statement (for Question 1)
•Overview of Alternatives (for Question 2)
•Criteria (for Question 3)
•Methods (for Question 4)
Write a two (2) page, single-spaced report in which you:
1.Describe in detail a problem at work, persuading and convincing the
reader that it needs fixing.
2.Provide a detailed description of two (2) possible solutions
("alternatives") that could be implemented to resolve the problem
identified in Question 1.
3.Describe five (5) criteria that you will use to measure the worth of
each alternative in Criterion 2. Note: The alternative that satisfies the
most criteria to the highest degree will be the one you recommend later
26. to your employer. Criteria are standards that the audience values and are
therefore used to measure the worth of each alternative (common
examples include cost, desirability, durability, efficiency, time it will
take to implement, and practicality).
4.Describe in detail how you will conduct the research needed to
determine the best recommended alternative to your employer.
Your assignment must:
•Be typed, single spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.
•Include a cover page containing the title of the assignment, your name,
the professor’s name, the course title, and the date. The cover page
and the reference page are not included in the required assignment page
length.
The specific course learning outcomes associated with this assignment
are:
•Support ideas or claims in body paragraphs with clear details,
examples, and explanations.
•Organize ideas logically by using transitional words, phrases, and
sentences.
27. •Use sentence variety and effective word choice in written
communication.
•Apply writing process strategies to develop formal business reports
and / or proposals.
•Use technology and information resources to research issues related to
selected topics.
•Write clearly and concisely using proper writing mechanics
********************************************************
ENG 315 Week 3 DQ 1 Sharing Your LinkedIn
Profile
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Sharing Your LinkedIn Profile. Using information you have learned thus
far, complete your LinkedIn profile and share your profile link with the
class by Thursday, Day 3. Once your profile is complete, connect to
your classmates and your interviewee from Week One.
28. ********************************************************
ENG 315 Week 3 DQ 2 Revisiting Research
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Revisiting Research . Review the two figures on page 486 of your
textbook (Figures 17.4a and 17.4b). Notice how the image of the ants
conveys the same message in a clear, uncluttered, yet meaningful and
professional way.
Find an image (an advertisement, a PowerPoint slide, a graph or chart)
that is, according to your judgment, ineffective. Post the image in the
discussion forum. Then, offer at least four reasons why the image is
ineffective and at least four ways it could be changed for improvement.
Cite your sources in APA format as outlined in the Ashford Writing
Center . Post your image and your 200- to 300-word initial discussion by
midnight on Day 3.
********************************************************
29. ENG 315 Week 3 Draft of Your Business Report
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ENG 315 Week 3 Draft of Your Business Report
********************************************************
ENG 315 Week 3 Draft of Your Business Report
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Draft of Your Business Report. Complete a draft of your business report
(refer to the Final Project instructions in Week Five of your online
course or in the “Components of Course Evaluation” section of this
guide) that is a minimum of four pages long and contains at least three
references (you may use the references from your Week One
assignment). Your draft, title page, and references page should be
30. formatted according to APA style as outlined in the Ashford Writing
Center.
Note that for your Final Project, you will also be required to submit an
8- to 10-minute video presentation.
********************************************************
ENG 315 Week 3 Quiz 2
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1 The writer of a long report that contains many ideas and sections
will likely benefit from
2 Which of the following statements regarding ethical
communication is questionable?
3 To improve the correctness of your writing, you can
31. 4 In order to maintain your credibility and help control your
emotions,
5 To effectively communicate with ____ audiences, you might
include using standard technical terms; emphasizing data and displaying
using graphs, tables, and equations; making your points clear and easy to
find, and avoiding overstating your claims, since doing so may undercut
your credibility.
6 An audience-centered letter of application would include the
following statement:
7 Interpersonal communication is also known as
8 Two strategies for dealing with ____ audiences are “layering” a
written document so that different sections are aimed at different
audiences and “democratizing” your message so that all audiences can
understand all parts of it.
9 Which of these would be a consideration in the characteristics of
your audience?
10 Speed of contact, permanent record, cost, and time required for
feedback are examples of
32. 11 Web-based project software
12 Text messaging on a cell phone or personal digital assistant
should not be used for which of the following business messages?
13 To protect computer systems from e-mail viruses and hoaxes,
14 A company posts information to the Web for its business
partners such as vendors, suppliers, and customers that they must access
by using a password. This activity illustrates use of the company’s
15 A manager is faced with having to lay off some of his staff due
to financial losses that the company has suffered. Which of the
following channels of communication would be MOSTappropriate for
sharing this news, given the sensitive nature of the message?
16 When composing an email message,
17 During a business lunch with a client, a colleague calls with bad
news about another project. You should
33. 18 Which of the following is the most effective closing for an e-
mail message?
19 Email messages should be limited to one topic because
20 An organization that wants to provide business partners with
always-available information and contact should use which of the
following?
21 Business messages should be organized based on
22 A well-written message acknowledging a customer's order
usually will result in
23 The strategies for structuring effective good- and neutral-news
messages
24 Sending a sincere apology message to a customer for a serious
mistake made could be considered
25 Your company has decided to require all employees to wear
picture ID badges, starting next week. Numerous steps are involved to
get a photo ID. What should you do to alert the employees of the
requirement?
34. 26 You have been asked to provide a credit reference for a
customer. Which of the following will be part of your written response?
27 Claims related to product warranties, guarantees, or contractual
conditions are typically ____ claims.
28 Which of the following sentences is a good example of a
beginning sentence in a favorable reply to a routine request?
29 In writing a routine claim, how would the message be
structured?
30 Ignacio is asking for a refund or a replacement for a
malfunctioning DVD player; his request for the refund or replacement
would be considered a
********************************************************
ENG 315 Week 3 Quiz
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1. A Gantt chart is a type of
2. Unlike Internet search engines, online databases
3. Use the concept of ________ to help you design visuals that are
consistent from one page of a document to the next
4. Diversity in the workplace can be based on differences in
5. At the beginning of a research project, you need to
6. After you've developed a problem statement to define the problem or
purpose of your research, your next step will involve
7. Consider the statements below. Which one of them is true?
8. As a key business skill, visual literacy involves
9. Which of these documents would not qualify as primary research?
36. 10. "All the characteristics and experiences that define each of us as
individuals" is the definition of
********************************************************
ENG 315 Week 4 DQ 1 First Impressions
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First Impressions . Watch the following video on first impressions:
Should You Trust
Your First Impression? – Peter Mende-Siedlecki .
How do our first impressions of others affect our behavior toward them?
Think about how you would like people to view you as a professional, as
a colleague, and as a potential employee at an interview. What kinds of
behavior will you engage in to offer the best impression? Be as specific
as possible in 200 to 300 words, and include at least two textbook
37. references from the chapters you have read thus far. Cite your sources in
APA format as outlined in the Ashford Writing Center .
********************************************************
ENG 315 Week 4 DQ 2 Sharing Bad News
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Sharing Bad News. Think of a time (as an employee, as a customer at a
store, or as a client to a business) when someone had to share
information with you that negatively impacted you. Did the person who
relayed the bad news to you do so in an effective manner? What could
he or she have done differently to make you feel more positive about the
situation? In 200 to 300 words, share your experience, applying what
you learned about negative messages in your reading of Chapter 11. Cite
your sources in APA format as outlined in the Ashford Writing Center.
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ENG 315 Week 4 Quiz
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1. The buffer of a negative message
2. At the close of an interview, you should impress the interviewer with
your assertiveness by pressing for an immediate decision
3. Which one of the following would be the most effective way to open
an indirect message that delivers bad news to someone who applied for a
summer internship?
4. Most interviewers will make allowances for applicants to be a few
minutes late for their appointment.
5. A claim is ________; an adjustment is ________.
6. According to the theory of nonverbal communication, touch
39. 7. If you must deliver bad news, ask ________ to help you choose the
direct or indirect approach for delivering the message.
8. When closing a direct request, you should be sure to include
9. When receiving business-related phone calls
10. You can use an agreement strategy to write an effective buffer
statement if you
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ENG 315 Week 5 Assignment 2.2 Justification
Report - Part 2
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Assignment 2.2: Justification Report - Part 2
Due Week 5 and worth 150 points
40. In Part 1 of your Justification Report assignment, you built up the
following sections: Problem Statement, Overview of Alternatives,
Criteria, and Methods. In Part 2, you will revise Part 1 based on your
instructor's suggestions and add to it the following sections: Evaluation
of Alternatives, Findings and Analysis, and References.
Use the basic outline below to draft your paper. Organize your responses
to each question under the following section headings:
Evaluation of Alternatives (for Questions 1-3)
Findings and Analysis (for Questions 4-5)
References (for Question 6)
Write a two (2) page, single-spaced report in which you:
Research the two (2) alternatives (i.e. possible solutions) that you've
identified in your Part 1 Evaluation of Alternatives section. Record
bibliographic information during research.
Example: You might research other organizations that have attempted
similar solutions to the problem you have identified and explore the
results of those experiments.
Use what you discover in your research to evaluate each alternative by
each of your five (5) criteria.
41. Example: If your research revealed that four companies similar to yours
increased productivity after allowing their workers to telework from
home three days per week, you might conclude that one of your
suggested alternatives – in this case, the option to telework from home
three days per week – satisfies one of your criterion of “Productivity” as
a high-potential solution to a problem you’ve identified (of decreased
worker morale and productivity at Doe’s Electronics). However,
additional research might frustrate a recommendation of this alternative
if it is found to fall short of other criteria while a second alternative fares
better. For instance, a telework alternative might be found to be too
costly to implement; too frustrating for consumers who prefer daily, in-
person customer service; or too divergent from the company’s brand,
“Always there for you!”
Example: An abbreviated outline of what this longer section might look
like based on the above example is below (Note: Only the first two [2]
of five [5] required criteria are included to give you a feel for the
structure). Your researched findings, represented as circled bullets
below, should be explained in two to five (2-5) sentences. Include in-text
citations and follow up with References in APA style):
Evaluation of Alternatives
Organize the assignment by your criteria. Explain in narrative form how
each of your two (2) alternatives stacks up against your first criterion.
Next, explain how each alternative stacks up against your second
criterion, etc.
Productivity
Alternative A: Telework from home 3 days per week
42. {narrate findings based on research article 1 here}
Alternative B: Offer two extra Floating Holidays to each employee per
year
{narrate findings based on research article 2 here}
Cost
Alternative A: Telework from home 3 days per week
{narrate findings based on research article 1 here}
Alternative B: Offer two extra Floating Holidays to each employee per
year
{narrate findings based on research article 2 here}
Briefly summarize in narrative form the major discoveries that emerged
from the Evaluation of Alternatives section.
Include a chart like the ones below to illustrate at a glance:
Figure 1: Alternatives Analyzed by Criteria
Criteria
Telework Option
Floating Holiday Option
44. Increased
Negligible increase
Practicality
Moderate
Low
TOTAL Feasibility* of Alternatives based on Criteria?
Moderate to High
Low to Moderate
*Feasability = Capability of an alternative being carried out with success
Include an APA style (6th edition) References page that documents the
two (2) sources (minimum) that you used and cited in-text in your
Evaluation of Alternatives section. Note that both resources may be
secondary resources, or you may include one primary source and one
45. secondary source. Remember that both in-text citations and References
must be included (to avoid plagiarism) whenever you are directly
quoting, summarizing, or paraphrasing researched material.
Your assignment must:
Be typed, single spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.
Include a cover page containing the title of the assignment, your name,
the professor’s name, the course title, and the date. The cover page and
the reference page are not included in the required assignment page
length.
The specific course learning outcomes associated with this assignment
are:
Support ideas or claims in body paragraphs with clear details, examples,
and explanations.
Organize ideas logically by using transitional words, phrases, and
sentences.
Use sentence variety and effective word choice in written
communication.
Apply writing process strategies to develop formal business reports and /
or proposals.
46. Use technology and information resources to research issues related to
selected topics.
Write clearly and concisely using proper writing mechanics.
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ENG 315 Week 5 DQ 1 Changing Your Online
Footprint
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Changing Your Online Footprint. What changes have you made to your
online footprint in this class? Will you continue to work on your
professional image? Why, or why not? In 200 to 300 words, describe
your experience in class and how it has shaped your perception of your
“professional self.” Your initial post is due by Thursday, Day 3. Cite
your sources in APA format as outlined in the Ashford Writing Center.
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47. ENG 315 Week 5 DQ 2 What Makes a Strong
Presentation
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1. What Makes a Strong Presentation? View at least one of the TED
presentations listed below.
a. Arthur Benjamin: Teach statistics before calculus!
2. Dan Dennett: Let’s teach religion – all religion – in schools
3. Dennis Hong: My seven species of robot
4. Mallika Sarabhai: Dance to change the world
5. Ron Finley: A guerilla gardener in south central LA
6. William McDonough: Cradle to cradle design
48. In 200 to 300 words, describe the presentation style and the presenter’s
strengths and weaknesses. Compare the presentation to your final
presentation and describe any changes you anticipate making after
viewing the presentation. Your initial post is due by Thursday, Day 3.
Cite your sources in APA format as outlined in the Ashford Writing
Center.
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ENG 315 Week 7 Assignment 2.3 Justification
Report – Part 3 (Final)
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In Assignments 2.1 (Part 1) and 2.2 (Part 2) of the Justification Report,
you built up the major parts of your formal, researched justification
report (Problem Statement, Overview of Alternatives, Criteria, Methods,
Evaluation of Alternatives, Findings and Analysis, and References). You
will begin Part 3 by inserting your revisions of Parts 1 and 2 based on
your instructor's suggestions. Then, you will include a few new
additions:
49. Use the basic outline below to draft your paper. Organize your responses
to each question under the following section headings:
Introduction (for Question 1)
Problem Statement (for Question 1a)
Terminology (for Question 1b)
Major Sections of the Report (for Question 1c)
Scope and Limitations of the Research (for Question 1d)
Preliminary Parts (for Question 2)
Recommendation (for Question 3)
References (for Question 4)
Create an introduction that tells what your report is about.
Include the Problem Statement that you already created and revised in
Part 1.
Include terms that readers will need to know in order to understand the
report.
Briefly summarize the major sections and findings of the report that
you've developed in Parts 1 and 2.
Discuss what your report will cover and what it will not.
50. Create the preliminary parts of the report that precede the Introduction
(after reading Chapter 12 in your Professional Communications
textbook), which includes:
Title Page
Transmittal
Table of Contents
Executive Summary
Note: Use small Roman numerals to number the pages of the
preliminary parts of the report.
Create the Recommendation section of the Report.
Provide a one to two (1-2) sentence recommendation based on what your
Evaluation of Alternatives and Findings and Analysis sections have
determined is the most feasible alternative (i.e. solution) to the problem
in the Problem Statement.
Create the References sections, which goes at the end of the Report, by
pasting in your revised References page.
Note: Remember to organize the report by the section headings. The
report should reflect a style and format appropriate for business; single
spacing and bullet points are acceptable for formal business reports.
Your assignment must:
Be typed, single spaced, using Times New Roman font (size 12), with
one-inch margins on all sides; citations and references must follow APA
or school-specific format. Check with your professor for any additional
instructions.
51. Include a cover page containing the title of the assignment, your name,
the professors name, the course title, and the date. The cover page and
the reference page are not included in the required assignment page
length.
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ENG 315 Week 8 Assignment 3 Justification
Report – Presentation
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Assignment 3: Justification Report – Presentation
Due Week 8 and worth 150 points
Now that you have completed your report, it is time to design and
present your findings. Your task is to organize and develop the three
parts (introduction, body, and closing) of an effective presentation,
based on your Justification Report (Assignment 2.3). Chapter 13 in our
text provides overall information on presentation format, content, and
delivery. Please use as a guide for this assignment.
52. Create an eight to ten (8-10) slide presentation in which you:
•Include a title slide, introductory slide, and a closing slide.
•For your introduction, open with an engaging introduction of the topic
of your report. Include one (1) title slide and one (1) introductory slide.
•For the body of your presentation, cover the main points of your report.
Create slides that reinforce and illustrate your main ideas. Follow basic
design principles for effective slide content.
•For your single closing slide, finish with a memorable wrap-up
statement that refocuses on the purpose of your report.
•Use PowerPoint voice-over or the notes section to present your slides.
Your assignment must follow these formatting requirements:
•Include a title slide containing the title of the assignment, your name,
the professor’s name, the course title, and the date. The title slide is not
included in the required slide length.
•Format the PowerPoint presentation with headings on each slide, and
two to three (2-3) relevant graphics (photographs, graphs, clip art, etc.),
ensuring that the presentation is visually appealing and readable from 18
feet away. Check with your professor for any additional instructions.
•Slides should abbreviate the information in no more than five or six (5
or 6) bullet points each.
53. •Slide titles should be based on the criteria being summarized (e.g.,
“Four Key Attributes,” “Responses to Budget Issues,” etc.).
Assignment Checklist:
•Descriptive titles on each of the slides
•Text contains concise, precise content
•Graphics convey the idea described by the slide text
•Statements in bulleted lists have a parallel structure
•The font size is easily read from a distance
•There are no more than three (3) different font styles in the presentation
•The color and background convey a formal business tone
•Animation effects are used in moderation
•There are no misspellings or typographical errors
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ENG 315 Week 10 Assignment 4 Job Application
Cover Letter
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Assignment 4: Job Application Cover Letter
Due Week 10 and worth 130 points
Are you looking for employment or advancement within your current
job? Completing this assignment will help you name and identify the
skills and abilities that will move your career forward. Develop a Job
Application Cover Letter that highlights and emphasizes why you are
the person most suitable for your ideal role. Use the general writing
guidelines on p. 277-278 in the text for structural and content guidance.
(Examples can be found on p. 274, Figure 14-7, and on p. 279, Figure
14-8.)
The message should take the form of a business letter; however, you will
submit your assignment to the online course shell.
The job letter / application message must adhere to the following
requirements:
In terms of content:
Highlight relevant background and job history information.
Emphasize significant qualifications and exclude nonessential ideas.
In terms of format:
Follow proper letter formatting techniques, per business letter format.
Use an appropriate and professional greeting and closing.
Use simple language.
55. Use relatively short sentences with sufficient variety.
Keep first and last paragraphs relatively short; hold others to six or
seven lines.
Ensure that there are no grammar or spelling errors.
Eliminate wordiness and unclear sentence construction.
In terms of style:
In terms of mechanics:
Your assignment must:
Be typed, single-spaced, using Times New Roman font (size 12), with
one-inch margins on all sides. Check with your professor for any
additional instructions. Submitting your assignment:
Submit your assignment through the online course shell only.
The specific course learning outcomes associated with this assignment
are:
Use writing process strategies to develop brief business documents, such
as routine messages, bad news messages, and persuasive/sales messages.
Support ideas or claims in body paragraphs with clear details, examples,
and explanations.
Organize ideas logically by using transitional words, phrases, and
sentences.
Use sentence variety and effective word choice in written
communication.
Write clearly and concisely using proper writing mechanics.