1. Stephen Fisher 49 Summerlyn Drive, Ephrata, PA 17522 | 717-271-4615 | sfish1290@gmail.com
OBJECTIVE
To use and develop my communication, management, and finance skills in a growing organization
that offers challenging opportunities to begin my career.
EDUCATION
B.S. in Business Administration, Organizational Communication minor May 2013
Bob Jones University, Greenville, SC
• Conflict Management…Participated in a mock mediation session and learned how to neutrally and
patiently obtain details from the two conflicting parties through the use of listening and nonbiased
phrasing
• Oral Communication for the Professional…Gave two individual presentations as well as a group
project in which I improved teamwork skills; the presentation received a perfect score
• Entrepreneurship… Composed a business plan in a group; compiled financial statements
STRENGTHS
Team Player
• Won the Business Strategy Game in a group of 4 co-managers out of10 senior management and
accounting major teams; invited and participated in international competition;
• Worked in team of 4 members to compile an innovative product and business plan
• Involved in intramural sports
Willing to Learn
• Learned two specific jobs in detail at the Dining Common
• Learned second job quickly and was promoted to leadership 2 months after.
• Have learned how to transition to a different management company than originally hired to
Leader
• Elected to serve as an Officer in Sigma Alpha Chi literary society
• Selected by Student Life staff to serve in a residence hall leadership role
Professional Development… University Business Association, 2012-2013
Computer Skills… Experience with Microsoft Word, Excel, and PowerPoint
Community Theatre… Actively involved in Barely Sheaf Players theatre and other local community theatres
EXPERIENCE
Shift Supervisor Starbucks February 2014-June 2015
• Leading teams of 3-10 Baristas exceeding both customer service standards and expectations
• Delegating roles and responsibility of team strategically deploying to meet business volume
• Managing money by keeping tills stocked and creating detailed deposits
• Ordering and maintaining inventory levels
• Resolving customer complaints and refunds keeping “the customer is always right” mentality
Loader/Unloader UPS May 2013-February 2014
• Loading semi-trucks averaging 335 packages per hour after one month.
Food Service Worker Aramark August 2012-May 2013
• Training and communicating with fellow workers in order to improve dining experience of customers
Camp Counselor High Point Camp Summers 2011-2012
• Supervised and instructed 5-9 junior high/high school boys. Taught lessons and games
• Developed relationships with campers through use of interpersonal and listening skills
• Resolved conflict between campers by individually talking through the situation while maintaining a
patient attitude
Crew Chief Bob Jones University August 2011-May 2012
• Trained and oriented new student workers by giving facility tours and instructing 3-5 workers
• Delegated jobs and motivated workers to improve efficiency and effectiveness
• Used critical thinking in fast-paced, high-pressure situations