1. 6 8 2 S H O R E R O A D S E V E R N A P A R K , M D 2 1 1 4 6
P H O N E : 4 1 0 - 9 7 7 - 1 4 0 0 E M A I L : T H E R I V E R H O U S E @ C O M C A S T . N E T
S T E P H A N I E F L E M I N G
PROFESSIONAL QUALIFICATIONS
Driven and motivated professional who achieves maximum results. Accomplished
interpersonal and persuasive skills to win the trust and confidence of external and internal
customers. Ethical and analytical decision maker who does the researched analysis to make
the right choices.
EMPLOYMENT
01/2012 – Present Anne Arundel County Public Schools
Substitute Teacher Grades K-8
03/2009 – 03/2011 Quest Diagnostics, Incorporated
Tier II CPU Support – Information Technology
Support Quest Diagnostics clients countrywide regarding their interface
accounts. Position including education of all forms of Quest
Diagnostics’ connectivity, vendor information, vendor applications and
internal connectivity.
01/2002 – 03/2009 Quest Diagnostics, Incorporated Baltimore, Maryland
Account Executive, Physician Market
Developed market strategy to grow territory
Built comprehensive understanding of account needs and key decision makers
Knew the evolving marketplace affecting regional business and identify prospects,
qualify leads, develop proposals, negotiate and close sales
Accomplishments:
2005: 135% of quota (new sales - $145,800), “Quest’s Best” award -
retaining and growing business previously closed in 1998. “Best of Quest”
award - #1 in tissue pathology sales
2004: 152% of quota (new sales - $164,160), “Best of Quest” award - #1 in
tissue pathology sales
2003: Assigned new territory 143% of quota (new sales - $154,440)
01/1997-01/2002 Quest Diagnostics, Incorporated Baltimore, Maryland
Account Manager, Physician/Corporate Market
Maintained and grew territory – annual revenue $8.7 million
Coached new sales employees in the field
Collaborated with sales management and sales support to identify obstacles and
opportunities affecting existing and potential clients
Participated in selling teams to target accounts located in multiple territories.
Selected as a key team member during corporate acquisition to facilitate sales
2. Accomplishments:
2001: Assigned new sales territory, developed customer relationships and
achieved 250% of quota (new sales - $150,000)
1999: 180% of quota (new sales - $103,000) Top 5 Sales Thinprep.
1998: 185% of quota (new sales - $106,560), “Best of Quest” award (closed
largest piece of business in Baltimore region’s history: $2 million per year)
1998, 1999, 2000: Top 5% of Quest Diagnostics’ sales force
08/1995 – 01/1997 Quest Diagnostics, Incorporated Baltimore, Maryland
Sales Service Representative, Physician Market
Built service relationships that ensure customer focus and enhance account
retention – annual revenue –$ 6 million
Accomplishments:
1996 – “Rookie of the Year” in Baltimore Business Unit (top quota)
1997 – Selected as a key team member during corporate acquisitions to
facilitate sales integration
TRAINING
Over 550 hours of training in the following areas:
Sales Management
Strategic Selling
Negotiation Skills: Getting to Yes
Exceptional Selling Techniques
Women’s Health Testing
Effective Communication for Leadership
Cardiovascular Disease Testing
Infectious Disease Testing
Technology Enabled Selling
Selling Laboratory Connectivity
Compliance and Regulatory
Tissue Pathology Prep and Testing
AWARDS/ACTIVITIES
1996 – “Rookie of the Year award – Baltimore Business Unit (top
quota)
1998 – “Best of Quest” award
1998 – Top 5% of Quest Diagnostics’ Sales Force
1999 – Top 5% of Quest Diagnostics’ Sales Force
2000 – Top 5% of Quest Diagnostics’ Sales Force
2001 – 250% of quota
2001 – Quest Diagnostics’ “Living the Values” award
2003 – 143% of quota
2005 – 135% of quota; “Quest’s Best” award
2008 – “Quest’s Best” Award
Past President Severna Park Community Association, Board
