1. Stacey Dollar
317 Newcastle Vista
McDonough, GA 30253
(404)312-2597
s.dollar@charter.net
Summary
Innovative,versatile and creative marketing assistant with the skills,passion and professionalism needed to support
business and consumer market programs. Resourceful Customer Service Representative who consistently meets and
exceeds productivity goals. Proven capacity to troubleshoot issues to resolve problems quickly and efficiently.
Maintainsa high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase
customer loyalty.
Skill Highlights
 Account Management
 Professional Phone Etiquette
 Computer Software Savvy
 Personable and Service Driven
 Leadership and Training abilities
 Innovative Problem Solver
 Critical Thinker
Professional Experience
Newell Recycling of Georgia, LLC Mar. 2014—Feb. 2016
Marketing Coordinator East Point, GA
 Manage Schedules, deadlines and appointments in Marketing Department.
 Addresses customerservice inquiries in a timely and accurate fashion.
 Provide weekly pricing reports.
 Provides accurate and appropriate information to answer questions,troubleshoot issues and resolve
complaints.
 Run excel reports on daily and month to date sales.
 Process inventory adjustments.
 Prepares state titles for VIN cancellations on disposed vehicles.
Eaton’s Cooper Lighting Nov. 2007—Feb. 2014
Retail Customer Service Peachtree City, GA
 Analyzed Daily reports to display a comprehensive history of sales to ensure all deliveries are maintained
at one hundred percent.
 Provided customer support within a call center environment to provide customer’s needs,surrounding
product support,applications and residential compatibility.
 Track shipments through LTL carriers and warehouse to expedite or track delayed shipments.
 Attended continuous product training in order to develop the newest and most optimal technology in all
lighting applications.
 Training included the identification of which lights would be suitable for a specific application, as well as
electrical wiring within a residential facility.
 Processed purchase orders though Flash and SAP

2. After Six, Inc. Aug. 1997—Nov. 2007
Customer Service Representative Athens,GA
 Answered inbound calls in phone ques to cover call flow.
 Provided reasonably procedure exceptions to accommodate unusualcustomer exceptions.
 Processed orders using AS400 network via phone,fax or email
 Track shipments through LTL carriers and warehouse to expedite or track delayed shipments.
 Maintained marketing collaterals of new promotional products for assigned territory.
 Provided research of all claims.
 Traveled to International Formal Wear shows and attended sales meetings to promote new product lines.
 Nominated seven years for outstanding CustomerService by customer selections of various manufactures.
Russell Athletic March 1990—July 1997
Customer Service Supervisor Columbus, GA
 Provided manufacturing lead time to customer service team
 Reviewed daily reports keep past due orders to a minimum.
 Proofed orders prior to submission to the digitizing department to ensure accuracy of orders.
 Evaluated orders for licensing approval
 Attended weekly manager meetings to review productions times to improve order flow.