2. CONTENTS
Meaning of Six sigma
Six sigma road map
Six sigma process
Why six sigma
Approaches of Six Sigma
The DMAIC process
Applications of Six Sigma
Key Points
3. Six Sigma relies heavily on advanced statistical methods
that complement and reduce the process and product
variations. It is a new way of doing business that would
eliminate the existing defects efficiently and would
prevent defects from occurring
MEANING OF SIX SIGMA
4. Build Project From
Nonconformance,
Feedback &Audits
Monitor Live
Dashboard
Collect
Measurements
Correct, Design,
Train & Document
Analyze Processes
Online (OLAP)
Analyze
SIX SIGMA ROAD MAP
4
5. Understand the problem that
impact businessperformance
Practical
Problem
Identify the problem with data
and facts
Statistical
Problem
Find out a data driven and
reliable solution
Statistical
Solution
Provide a solutionto
increase profit reduce
Practical
Solution
Create a system to sustain a
long term solution
Control
Plan
Measure and reap the
benefit of financial success
Result
Recognize Realize
Measure
Analyze
Control
Improve
Define
Voice Customer
&
Voice Of Process
SIX SIGMA PROCESS
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6. 01
02
0304
05
06
BENEFITS
OF SIX
SIGMA
CUSTOMER FOCUSED
Improvement Projects Are
Focused On Customer And
Company Strategy
DATADRIVENAPPROACH
Facts, Data And Statistics
BOTTOM LINE
Improves BottomLine
Reducing Defects AND
Rework
ENGAGEMENT
Management And
Employee Engagement
TRAINED INDIVIDUALS
Six Sigma Trained
Individuals Working On
Improvement Projects
PROJECT BY PROJECT
Project By Project Focused
And Time Bound
Improvements
WHY SIX SIGMA
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7. APPROACHES OF SIX SIGMA
DMAIC APPROACH
This is organizational based
DMADV APPROACH
This is based on customer needs and satisfactions
8. Project initiation document
And project selection
Define The Problem And
What Customer Requires
1.SELECT PROJECT –CTO’S
2.CREATE PROJECT CHARTER
3.DEVELOP HIGH-LEVEL PROCESS
MAP
Measure The Defects And
Process Operation
1.IDENTIFY PROJECT OUT PUT METRIC
2.DEVELOP DATA COLLECTION PLAN
3.ESTABLISH PROCESS BASELINE
Analyze The Data And Discover
Causes Of Defects
1.IDENTIFY ROOT CAUSES
2.VALIDATE ROOT CAUSES AND
3.DETERMINE..VITALFEW’’
4.QUANTIFY THE OPPORTUNITY
Improve The Process To Remove
Causes Of Defects
1.IDENTIFY SOLUTION
2.REFINE AND TEST SOLUTION
3.COST BENEFIT CALCULATION
Control And Monitor Your Improvement
1.IMPLEMENT PROCESS CONTROL
2.PREPARE ROLL-OUT SOLUTION
3.PROJECT CLOSURE
01
02
03
04
05
DMAIC
THE DMAIC PROCESS
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9. APPLICATIONS OF SIX SIGMA
Financial –bank of America, GE Capital, HDFC, HSBC, American Express
ITES- ICICI One source, Accenture, Satyam PO, IBM Daksh
Hospitality- ITC Hotels, GRT Hotels, Apollo Hospitals
Manufacturing- GE Plastic, Johanson and Johnson, Motorola, Nokia,
Microsoft, Ford, Wipro, Nestle, Samsung, Samtle
Telecom- Bharti Cellular, Vodafone, Siemencs,Tata
IT- Wipro, Satyam,Acenture, Infosys, TCS, Birlasoft
10. Key Points
Defines a business process.
Measuring current process
Identify root cause of the recurring problems
Improvements made to reduce defects
Keep check on future performance