A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done.
This presentation covers:
How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation
The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention
How the digital employee experience impacts the customer experience
The importance of a digital workplace to foster employee collaboration and engagement, make searching for people and files easy, while integrating with existing internal systems
8. “To serve end customers better, begin with your employees. Charity, the saying
goes, begins at home. So too does a superior customer experience.”
- McKinsey&Company
20. THE COST OF LOST PRODUCTIVITY
Hourly rate x hours per day = x (day rate)
Day rate x 2 days = x (2 day rate)
2 Day rate x 150 Managers = x (lost productivity per week)
Lost productivity per week x 40 working weeks = x (Lost productivity per year)
Avg FT Salary: $96,500
Avg Hourly Rate: $48.5
37.5 Hours p.w
Full Time Employment
# of Managers: 150
21. THE COST OF LOST PRODUCTIVITY
$48.5 x 7.5 = $363.75 (Day rate)
$363.75 x 2 = $727.5 (2 Day rate)
$727.5 x 150 = $109,125 (Lost productivity per week)
$109,125 x 40 = $4,365,000 (Lost productivity per year)
Avg FT Salary: $96,500
Avg Hourly Rate: $48.5
37.5 Hours p.w
Full Time Employment
# of Managers: 150
22. “The cost of replacing an employee is 6-9 months’ salary on average”.
COST OF EMPLOYEE RETENTION
Advertising, interviewing, screening, hiring
On-boarding/Training - approx 20% of salary spent on training
Lost engagement
Lost productivity
Cultural impact
Customer service and errors
34. Create Communities
Internal Classifieds
FACILITATE CONVERSATIONS
Polls and Q&A
(Hold your town hall across multiple geographies)
Shout-outs
(@mention colleagues briefly but frequently)
“Ask Me Anything”
(Online Q&A, recognise and engage individuals)
44. SEND
(7) People
(11) Events
(45) Social media posts
(68) Documents
(3) Accounts
(157) Helpdesk tickets
(11) Projects
(17) Records
Adrian Khoo
(27) Issues
cortex
Service Delivery Manager
3171
akhoo@funnelback.com
Canberra
0403 984 111
Role:
Ext:
Email:
Office:
Mobile:
Ask questions about people, projects, events, tickets, records, etc.
(1) Spreadsheets
(14) Presentations
(2) Videos
(1) Audio recordings
(27) Images
45. (1) Manager
(2) Direct reports
(3) Team
(5) Project Teammates
Adrian Khoo - People
(31) Customer Relationships
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.
46. Adrian Khoo
Service Delivery Manager
3171
akhoo@funnelback.com
Canberra
0403 984 111
Role:
Ext:
Email:
Office:
Mobile:
cortex
SEND
(7) People
(11) Events
(45) Social media posts
(68) Documents
(3) Accounts
(157) Helpdesk tickets
(11) Projects
(17) Records
(27) Issues
(1) Spreadsheets
(14) Presentations
(2) Videos
(1) Audio recordings
(27) Images
Ask questions about people, projects, events, tickets, records, etc.Who does Adrian report to?
47. (…) Anca Ghita (Who does Peter Levan report to?)
Production Manager
3175
aghita@funnelback.com
Canberra
0403 984 333
Role:
Ext:
Email:
Office:
Mobile:
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.Who does Anca know in the finance sector?
(3) People
(7) Events
(25) Social media posts
(18) Documents
(7) Accounts
(197) Helpdesk tickets
(11) Projects
(17) Records
(67) Issues
(7) Spreadsheets
(67) Presentations
(6) Videos
(6) Audio recordings
(54) Images
48. Anca Ghita - People - Customer Relationships
Finance Client 1
Finance Client 3
Elizabeth Towler
David Thompson
Sabine Deloffre
David Watson
More…
More…
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.
Finance Client 2
Michael Smith
Steve Jones
More…
49. Talk to your teams
Does the solution already exist?
Mobility and accessibility
WHAT ELSE?
50. Employee expectations are changing
Conversations, Discovery and Automation
Everyday pain-points
SUMMARY
51. Integrate
Manage it where it lies
Value First
Solve the most pressing
problems
Deliver lean
Within 90 days
SQUIZ SOLUTIONS
OUR CORE PRINCIPALS
52. NEXT STEPS
Take our Digital Workplace Maturity Test1
2 Try the Lost Productivity & Employee Turnover Calculator