This document outlines the key points from a presentation on digitizing the employee experience. It discusses the challenges organizations face from the gig economy and war for digital talent. Common employee pain points like finding information and repetitive tasks are highlighted. The costs of lost productivity and employee turnover are calculated using example data. The presentation proposes addressing everyday pain points through digital conversations, discovery of knowledge and skills, and automation using chatbots and knowledge graphs. Attendees are encouraged to assess their digital workplace maturity and consider how to better serve evolving employee expectations.

1. DIGITAL EMPLOYEE EXPERIENCE
Wednesday 14th March, Perth

2. HOUSEKEEPING
@SQUIZGLOBAL
#SQUIZDEX
FLUX_GUEST

3. State of Play - The Challenges Organisations Face
How Can You Digitise Employee Experience?
Q&A
AGENDA
End

4. Simon McEwen
Business Solutions Manager
SPEAKERS
Jim Liu
Product Manager, Squiz Workplace

5. THE STATE OF PLAY

6. SQUIZ SOLUTIONS
1,000+ clients
>50% government
agencies use Squiz
Technology
180+ intranet solutions
(last 5 years)

7. HOW EMPLOYEE OBSESSED
IS YOUR ORGANISATION?

8. “To serve end customers better, begin with your employees. Charity, the saying
goes, begins at home. So too does a superior customer experience.”
- McKinsey&Company

10. A CHANGING LANDSCAPE

11. GIG ECONOMY

12. WAR FOR
DIGITAL
TALENT

13. of organisations say the digital talent gap is widening
55%
- LinkedIn

14. A SHIFT TO EXPERIENCES

16. Individual vision planning
IDEAS
On-going learning - 2-3 hours p/w encouraged learning
Create personas & employee journey maps

17. Working habits & broadcast communication
Repetitive & manual tasks
Finding information & people
EVERYDAY PAIN POINTS

18. BUILDING A BUSINESS CASE

19. - ServiceNow
of managers spend on average 2 days a week on admin tasks.
90%

20. THE COST OF LOST PRODUCTIVITY
Hourly rate x hours per day = x (day rate)
Day rate x 2 days = x (2 day rate)
2 Day rate x 150 Managers = x (lost productivity per week)
Lost productivity per week x 40 working weeks = x (Lost productivity per year)
Avg FT Salary: $96,500
Avg Hourly Rate: $48.5
37.5 Hours p.w
Full Time Employment
# of Managers: 150

21. THE COST OF LOST PRODUCTIVITY
$48.5 x 7.5 = $363.75 (Day rate)
$363.75 x 2 = $727.5 (2 Day rate)
$727.5 x 150 = $109,125 (Lost productivity per week)
$109,125 x 40 = $4,365,000 (Lost productivity per year)
Avg FT Salary: $96,500
Avg Hourly Rate: $48.5
37.5 Hours p.w
Full Time Employment
# of Managers: 150

22. “The cost of replacing an employee is 6-9 months’ salary on average”.
COST OF EMPLOYEE RETENTION
Advertising, interviewing, screening, hiring
On-boarding/Training - approx 20% of salary spent on training
Lost engagement
Lost productivity
Cultural impact
Customer service and errors

23. EMPLOYEE TURNOVER CALCULATOR

24. HOW EMPLOYEE OBSESSED
IS YOUR ORGANISATION?

25. HOW CAN YOU DIGITISE
EMPLOYEE EXPERIENCE?

26. Can’t Find Anything 35
Static Information 15
Not Being Used 12
Workarounds 7
Not Used as intended 3

27. THE DIGITAL EMPLOYEE EXPERIENCE

28. Working habits & broadcast communication
Repetitive & manual tasks
Finding information & people
EVERYDAY PAIN POINTS

29. SQUIZ SOLUTIONS
1,000+ clients
>50% government
agencies use Squiz
Technology
180+ intranet solutions
(last 5 years)

31. Conversations Discovery
Automation

32. Conversations
DEEP DIVE VALUE FIRST
1

34. Create Communities
Internal Classifieds
FACILITATE CONVERSATIONS
Polls and Q&A
(Hold your town hall across multiple geographies)
Shout-outs
(@mention colleagues briefly but frequently)
“Ask Me Anything”
(Online Q&A, recognise and engage individuals)

35. Discovery
DEEP DIVE VALUE FIRST
2

36. - Dimensional Research
of professionals struggle with documents and content scattered across
disparate applications and storage locations.
50%

39. Insight
Discovery
Search
DISCOVER KNOWLEDGE AND SKILLS

40. Use #hashtags
Attach keywords to files and articles
Enrich Staff profiles
MORE DISCOVERABLE

41. Automation
DEEP DIVE VALUE FIRST
3

42. CHATBOTS

43. KNOWLEDGE GRAPH

44. SEND
(7) People
(11) Events
(45) Social media posts
(68) Documents
(3) Accounts
(157) Helpdesk tickets
(11) Projects
(17) Records
Adrian Khoo
(27) Issues
cortex
Service Delivery Manager
3171
akhoo@funnelback.com
Canberra
0403 984 111
Role:
Ext:
Email:
Office:
Mobile:
Ask questions about people, projects, events, tickets, records, etc.
(1) Spreadsheets
(14) Presentations
(2) Videos
(1) Audio recordings
(27) Images

45. (1) Manager
(2) Direct reports
(3) Team
(5) Project Teammates
Adrian Khoo - People
(31) Customer Relationships
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.

46. Adrian Khoo
Service Delivery Manager
3171
akhoo@funnelback.com
Canberra
0403 984 111
Role:
Ext:
Email:
Office:
Mobile:
cortex
SEND
(7) People
(11) Events
(45) Social media posts
(68) Documents
(3) Accounts
(157) Helpdesk tickets
(11) Projects
(17) Records
(27) Issues
(1) Spreadsheets
(14) Presentations
(2) Videos
(1) Audio recordings
(27) Images
Ask questions about people, projects, events, tickets, records, etc.Who does Adrian report to?

47. (…) Anca Ghita (Who does Peter Levan report to?)
Production Manager
3175
aghita@funnelback.com
Canberra
0403 984 333
Role:
Ext:
Email:
Office:
Mobile:
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.Who does Ana know in the finance sector?
(3) People
(7) Events
(25) Social media posts
(18) Documents
(7) Accounts
(197) Helpdesk tickets
(11) Projects
(17) Records
(67) Issues
(7) Spreadsheets
(67) Presentations
(6) Videos
(6) Audio recordings
(54) Images

48. Anca Ghita - People - Customer Relationships
Finance Client 1
Finance Client 3
Elizabeth Towler
David Thompson
Sabine Deloffre
David Watson
More…
More…
cortex
SENDAsk questions about people, projects, events, tickets, records, etc.
Finance Client 2
Michael Smith
Steve Jones
More…

49. Talk to your teams
Does the solution already exist?
Mobility and accessibility
WHAT ELSE?

50. Employee expectations are changing
Conversations, Discovery and Automation
Everyday pain-points
SUMMARY

51. Integrate
Manage it where it lies
Value First
Solve the most pressing
problems
Deliver lean
Within 90 days
SQUIZ SOLUTIONS
OUR CORE PRINCIPLES

52. NEXT STEPS
Take our Digital Workplace Maturity Test1
2 Try the Lost Productivity & Employee Turnover Calculator

53. WHAT CAN YOU DO TO BECOME EMPLOYEE OBSESSED?

54. QUESTIONS?

55. THANK YOU!