A great digital employee experience provides many benefits such as improved productivity, higher employee retention rates and technology that adapts to each workforce. However, making this a reality is easier said than done. Learn about: How increasing employee digital literacy helps organisations to remain competitive, up skill their workforce for the future and incorporate new technologies into the organisation. The benefits of allowing employees to choose the way they work with technology, resulting in employee acquisition, satisfaction and retention. How the digital employee experience impacts the customer experience. The importance of a digital workplace to foster employee collaboration and engagement, make searching for people and files easy, while integrating with existing internal systems.

1. DIGITAL EMPLOYEE EXPERIENCE
15th March 2018 - Adelaide

2. HOUSEKEEPING
@SQUIZGLOBAL
#SQUIZDEX
WIFI: Hotel Richmond Guest
PW: Richmond

3. State of Play - The Challenges Organisations Face
How Can You Digitise Employee Experience?
Q&A
AGENDA
End

4. Simon McEwen
Business Solutions Manager
SPEAKERS
Jim Liu
Product Manager, Squiz Workplace

5. THE STATE OF PLAY

6. SQUIZ SOLUTIONS
1,000+ clients
>50% government
agencies use Squiz
Technology
180+ intranet solutions
(last 5 years)

7. HOW EMPLOYEE OBSESSED
IS YOUR ORGANISATION?

8. “To serve end customers better, begin with your employees. Charity, the saying
goes, begins at home. So too does a superior customer experience.”
- McKinsey&Company
“We believe that in order for organisations to survive, employers need to be
employee obsessed to empower staff to be customer obsessed.”

9. A CHANGING LANDSCAPE

10. GIG ECONOMY

11. WAR FOR
DIGITAL
TALENT

12. of organisations say the digital talent gap is widening
55%
- LinkedIn

13. A SHIFT TO EXPERIENCES

15. Individual vision planning
IDEAS
On-going learning - 2-3 hours p/w encouraged learning
Create personas & employee journey maps
“Culture eats strategy for breakfast.”
Peter Drucker

16. EVERYDAY PAIN POINTS

17. Working habits & broadcast communication
Repetitive & manual tasks
Finding information & people
EVERYDAY PAIN POINTS

18. HOW EMPLOYEE OBSESSED
IS YOUR ORGANISATION?

19. HOW CAN YOU DIGITISE
EMPLOYEE EXPERIENCE?

20. Can’t Find Anything 35
Static Information 15
Not Being Used 12
Workarounds 7
Not Used as intended 3

21. THE DIGITAL EMPLOYEE EXPERIENCE

22. Working habits & broadcast communication
Repetitive & manual tasks
Finding information & people
EVERYDAY PAIN POINTS

23. SQUIZ SOLUTIONS
1,000+ clients
>50% government
agencies use Squiz
Technology
180+ intranet solutions
(last 5 years)

25. Conversations Discovery
Automation

26. Conversations
DEEP DIVE VALUE FIRST
1

28. Create Communities
Internal Classifieds
FACILITATE CONVERSATIONS
Polls and Q&A
(Hold your town hall across multiple geographies)
Shout-outs
(@mention colleagues briefly but frequently)
“Ask Me Anything”
(Online Q&A, recognise and engage individuals)

29. Discovery
DEEP DIVE VALUE FIRST
2

30. - Dimensional Research
of professionals struggle with documents and content scattered across
disparate applications and storage locations.
50%

33. Insight
Discovery
Search
DISCOVER KNOWLEDGE AND SKILLS

34. Use #hashtags
Attach keywords to files and articles
Enrich Staff profiles
MORE DISCOVERABLE

35. Automation
DEEP DIVE VALUE FIRST
3

36. CHATBOTS

37. WHAT ELSE CAN SQUIZ WORKPLACE DO?

40. BUILDING A BUSINESS CASE

41. - ServiceNow
of managers spend on average 2 days a week on admin tasks.
90%

42. THE COST OF LOST PRODUCTIVITY
Hourly rate x hours per day = x (day rate)
Day rate x 2 days = x (2 day rate)
2 Day rate x 150 Managers = x (lost productivity per week)
Lost productivity per week x 40 working weeks = x (Lost productivity per year)
Avg FT Salary: $96,500
Avg Hourly Rate: $48.5
37.5 Hours p.w
Full Time Employment
# of Managers: 150

43. THE COST OF LOST PRODUCTIVITY
$48.5 x 7.5 = $363.75 (Day rate)
$363.75 x 2 = $727.5 (2 Day rate)
$727.5 x 150 = $109,125 (Lost productivity per week)
$109,125 x 40 = $4,365,000 (Lost productivity per year)
Avg FT Salary: $96,500
Avg Hourly Rate: $48.5
37.5 Hours p.w
Full Time Employment
# of Managers: 150

44. “The cost of replacing an employee is 6-9 months’ salary on average”.
COST OF EMPLOYEE RETENTION
Advertising, interviewing, screening, hiring
On-boarding/Training - approx 20% of salary spent on training
Lost engagement
Lost productivity
Cultural impact
Customer service and errors

45. EMPLOYEE TURNOVER CALCULATOR

46. Employee expectations are changing
Conversations, Discovery and Automation
Everyday pain-points
SUMMARY

47. NEXT STEPS
Demo Squiz Workplace with you1
2 Take our Digital Workplace Maturity Test
3 Try the Lost Productivity & Employee Turnover Calculator

48. WHAT CAN YOU DO TO BECOME MORE EMPLOYEE OBSESSED?

49. QUESTIONS?

50. THANK YOU!