desk control

1. DESK CONTROL WITH
ALL SERVICES
Presented by
1.DEBARGHA LAHIRI (IIHM15KOL405)
2. SOMNATH MAITY (IIHM15KOL406)
3. JUDE MARTIN (IIHM15KOL407)

2. DEFINITION
It Is The One Point Contact For All Housekeeping Activities
Which Also Controls, Co-ordinates And Keeps A Constant
Link Among The Various Activities Taking Place At Different
Locations By Housekeeping Staff.

3. FUNCTIONS
 Central Hub
 24 HRS Manned Department.
 Receiving Information & Distributing
 Smooth Coordination With Other Departments
 Receives Messages
 Collect Keys Of Rooms
 Goes Through The Log Book
 Lost And Found
 Room Status Report

4. DOCUMENTS MAINTAINED BY DESK
CONTROL
Log Book
Expected Arrival Register
Maintenance Job Order Register
Guest Service / Call Register
Occupancy Chart
Staff Placement
Key Register

6. Desk control checklist
Departure register
Lost and found
Missing item register
Emergency cupboard register
Room Status Report
Documents Maintained By Desk Control

8. Role Of Desk Control As A Nerve Center
1. The Nerve Centre
2. Arrivals And Departures List
3. V.I.P List
4. Night Report
5. Cleaning & Maintenance

9. Conclusion
By This PowerPoint Presentation We Come To Know
That The Control Desk Is The Nerve Center Of The
Hotel. It Co-ordinates With All The Other Departments
In The Hotel. It Maintains The Registers Of House
Keeping For Smooth Operation.

10. Bibliography
Links:-
http://setupmyhotel.com/train-my-hotel-staff/how-to-define-sop-in-
hotels/housekeeping-sop/243-hk-control-desk.html
http://setupmyhotel.com/job-description-for-hotels/house-keeping/251-hk-
control-desk.html
BOOKS:- 1. Housekeeping Operations And Management
2. Hotel Housekeeping
Help Taken Form Class Note Book