5. “
”
We are so sorry to hear this, Nicole, and
we appreciate you bringing this to our
attention. When you are able, please
private message us with the store location
and details so that we can look into this.
-QUOTE FROM ULTA’S FACEBOOK
6. Online Advertising
❖ Use of popular brands to appeal to consumers
❖ Great deals and prices
❖ Links attached to ads for direct access
10. Digital Strategy: For the future
❖ Add “feel good” background music to improve
shoppers mood while online shopping
❖ Continue to cater to the needs of consumers
❖ Find more specific “words or phrases” for more KPI
opportunities