Digital album sales and streaming
boosted total digital revenue in 2013
to £365m, up from £326m in 2012.
Total revenue from sales of physical CD
albums and singles and music videos
was down 6.4% at £365.4m.
Streaming revenue increased by 41%,
bringing total UK revenue to £730.4m.
This was the ﬁrst growth in overall
revenue since 2009.
BPI, UK 2013 music sales
iTunes is the dominant force in digital
music, and HMV will need to challenge
this supremacy if it wants to succeed in
Laurie Krohn, Kantar Worldpanel
Is the tradiVonal
Online clearly has to be part of the
‘new’ HMV, but the store experience is
also likely to be near the top of the to
do list. The stores have lacked the level
of ﬁzz and excitement needed to enVce
entertainment lovers through the
Events. Experience. Gigs by young and
emerging arVsts and musicians of all
Put in some comfy seats and coﬀee
Create an experience with regular
events. Brick and mortar stores will
eventually die out if they don’t invest in
creaVng an experience for their
Create a visually connected by separate
space for people to hang out. Widen
the aisles to make it easier for people
to stand together and talk music
without blocking the passage or feeling
By hiring kind, knowledgeable, open-‐
minded and enthusiasVc employees.
Human in Training