1. Sohail Jalia is result driven professional
with more than 12 years’ of progressive
experience in Customer service operations
(travel domain) with recognized strengths
in people management, service delivery,
project management, client management,
problem solving skills, planning &
implementing proactive procedures &
systems to avoid problems in the first
place, analyzing data, identifying the pain
areas & loop holes, planning & executing
strategies to provide improvement in
performance driven metrics.
Sohail is proficient in driving process
improvement projects and providing
mentorship and coaching to the team
members to accomplish measurable
business process improvements. He has
been involved in vendor, client and partner
facing roles for continuous value delivery.
Sohail has stanch commitment towards
customer service, with the ability to build
productive relationships, resolve complex
issues and win customer loyalty.
Sohail possess strategic-
relationship/partnership-building skills --
listen attentively, solve problems
creatively, and use tact and diplomacy to
find common ground and achieve win-win
outcomes
Business Acumen * * * * *
SOHAIL JALIA
Assistant Manager (Customer Service)
CALL ME
+ 9 1 9 8 6 7 8 6 7 8 9 7
P E R S O N A L T I M E L I N E A B O U T M E
2015
2013
2008
2006
2003
C A R E E R H I G H L I G H T S
Name Sohail Jalia
Birthday 13th Nov 1980
Nationality Indian
Born Thane, MH
Languages English & Hindi
Passport M2913723 thru 2024
C O N TA C T
Mobile +91 9867867897
Home +91 2225476839
eMail jaliasohail@gmail.com
Skype sohailjalia
Address 406 Maheshwar
Niketan,
Kolbad Road,
Thane (West)
Maharashtra
W O R K
Experience 12+ years
Currently Associate Manager
E D U C AT I O N
Academic Bachelors in
Commerce
Technical Computer Savvy
S K I L L
People Management * * * * *
Effective Communication * * * * *
Data Analysis * * * * *
Change Advocacy * * * * *
Stakeholder Management * * * * *
Accelya Kale Solutions
Ltd.
Associate Manager –
Business Analysis
Amadeus GDS
Team Leader (Front line
Manager) – Business
Development
Abacus Distribution
Systems
Customer Service
Senior Executive
Qatar Airways – Doha
International Airport
On Ground Customer
Service representative
WNS Global Services
Pvt. Ltd.
Customer Service
Agent.
Professional
Networking
• Won multiple awards for employee of
the quarter
• Have been recognized as go to person
among the new hires to help them
dealing with tough clients
• Played the key role in migrating the
ticketing system for few of the top 10
companies in India