1. SmitaBhalerao
Mobile:
9168695435/9764293700
E-Mail:
smi.bhalerao@yahoo.com
OBJECTIVE:
Aspiringfora challengingcareerinanesteemedorganizationscaling new heights, also to
put mytalentinevergreenfieldof Technology,incorporatingmyskills to learn, share and
implement.
WORK EXPERIENCE:
Organization 1: MphasiS an HP company.
Designation : Technical Support Engineer
Duration: From 18th
November 2004 to 8th
November 2013
Client : Eli Lilly
Client profile : Elililly is a pharma companybla bla bla *
Job profile:
 Managed Active Directory objects, policies, users and groups.
 Adding and removing users on AD as informed by the client.
 Creating AD user groups and providing access to the users as per the client
requirement.
 Assigning policies to various users and groups across the network.
 Working on all these issue which involved the incident management process.
 Resolved all process within the provided SLA.
 Assisting Eli Lilly’s Global operations employees with Hardware
 & Software Issues over the phone.
 BuildingRapportwithusersforbetterunderstanding of their issue in order to fix
it swiftly.
 Assisting field users (MR’s) with connectivity issue with wifi, VPN, Juniper.
 Performing daily / weekly / monthly tasks as specified by Clients to present the
current statistics on Dashboard
 Multiple Summit Awards for best performance in the process.
 Multiple times “Best Tech” awards on KPI’s set for the process.
Technical Skills:
 Networking : LAN, WAN, DNS, TCP/IP, DHCP, SMTP, Firewalls
 Operating Systems : Win7, Windows Server 2008
 Technologies & Software : Active Directory, DNS, DHCP, FSMO Roles, Boot
sequence of server 2008, Group policies, Permissions MS Exchange, VPN.
 Certifications : Microsoft Certified IT Professional (MCITP)
ACADEMICPROFILE:
 BSc(Chemistry)
 Pune University - Second Class
 Currently under going MCITP
Resume

2. Permanent Address:
OppCWPRS Gate no 2,
NearSangini Beauty
Parlour,Shivanagar,
Kolhewadi, Singhagad
Road,Pune 411024
Personal Data:
Sex:Female
Nationality:Indian
Marital Status:Single
LanguagesKnown:
English,Hindi,Marathi.
COMPETENCIES:
 Fast learner, adapt well to changes and pressures in workplace.
 Work effectively with diverse groups of people.
 Friendly with an upbeat attitude.
 Ambitious and committed to excellence.
Personal Attributes/Interpersonal skills
 Strong organizational skills, including ability to prioritize workload to complete
within tight deadlines
 Initiative and confidence to effectively operate.
 Excellent written and verbal communication skills.
 Excellent problem solving skills.
Place : Pune
Smita.Bhalerao