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1. WEB SUPPORT
RETAINER PROPOSAL
PROJECT PROPOSAL – (PROPOSAL_NAME)
CLIENT – (CLIENT_NAME)
Delivered on – (submission date)
Submitted by - (user _ assigned)

2. Cover Letter for Web Support Retainer Services
2
Dear (Client_name),
Thanks for reaching us for your website maintenance. Our website
retainer service will provide on – demand assistance after your website
launch. We are really excited in initiating an ongoing digital support
relationship with you. It is important for continuously monitoring your
website or else it will fall out of date and out of sync with your business
goals.
Our web support packages are cost effective and easily customizable in
accordance to your requirement. We are confident that by our
experience we will able to provide you following web support services –
› Performance measurement of website
› Website improvement on regular basis
We believe that with our website retainer, your website will continue to
perform well for you and your customers. We ensure that you will be
saving lots of bucks that you would have spent in website redesigning
as it will never get out of date with our continuous testing, maintenance
and iterative improvements.
Feel free to contact in case of any issue.
Sincerely,
(company_name)

3. Table of Contents
3
Project Context
& Objectives
Your
Investment
Our Past Experience
• Client Testimonials
Next
Steps
Project
Deliverables
• Scope of Services
• Proposed Services
Company
Overview
• About Us
• Our Team
Contract

4. Table of Contents
4
PROJECT CONTEXT
& OBJECTIVES
01

5. Project Context & Objectives for Web Support Retainer Services
5
PROJECT OBJECTIVES
› We will provide your website with secured backups which will be stored in a secured local server
› The content will updated on regular basis
› Script/programs will updates
› Website will be monitored 24/7
PROJECT CONTEXT
We have identified that your firm(client name) is facing some
major issue in regards to your website maintenance mentioned
below-
› Your website is static that doesn’t display engaging content
in context to your product. This process is not sustainable
and brutally limit your sales potential and ultimately put
negative impact on customer experience.
› You are facing in context to website hosting and security
services for your clients too.
› Regular maintenance & website improvement .

6. Table of Contents
6
PROJECT
DELIVERABLES
02
› Scope of Services
› Proposed Services

7. Scope of Services for Web Support Retainer Proposal
7
01 Technical assistance through
› Phone
› Email
› Ad hoc meetings in person
› Video conference
02 Fixation of bugs and enhancements
03 Updating minor changes and social media content
04 Prioritization of troubleshooting, site – building & design assistance
05 Informing hosting provider in case of any issue
06 Optimizing search engine
We will look after your analytics platform & send you monthly report with
recommendations
Activities included in your monthly retainer are mentioned below

8. Proposed Services for Web Support Retainer Proposal
8
Secured Backups
› We will create a complete backup of your website in every 45 days
› The backup will be stored in local servers which are secured
Updating Content
› We will appropriately update the new content you created for web pages and blogs
accompanied with images
› We will update meta tags for SEO purpose
› Minor changes to website, images and layout at your request so that your website
do not require major changes in a month
› For the in – depth changes, a statement of work will be created with a separate
pricing for website design services
Updating Script/Program
› We will edit or add software, programs and scripts for site performance and security
Website Monitoring
› We ensure monitoring your website for security outages and breaches 24/7
› We will inform you regarding website issues with 1 hour of occurrence and will try
to solve the issue quickly as possible

9. Table of Contents
9
YOUR
INVESTMENT
03

10. Your Investment for Web Support Retainer Proposal
10
Web Support Tier Price Hours Per Month Months Subtotal
Limited $1,200 6 12 $14,400
Basic $1,500 12 12 $18,000
Premium $1,800 24 12 $21,600
Total (before tax)
Taxation Rate, 5%
Total

11. Table of Contents
11
COMPANY
OVERVIEW
04
› About Us
› Our Team

12. Who We Are
Founded in 2010, we pride ourselves in providing strategic,
beautiful design solutions for our vast client base.
› Hard work
› Pursuit of better
› Think big
› Act with integrity
Core Values
About Us for Web Support Retainer Proposal
12
Vision
We offer cathartic growth through digital excellence
Mission
Growth of customer by digital disruption & become industry
most versatile enterprise solution

13. Design Director
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Technical Director
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Our Team (1/2)
13
ETHAN BROWN
LIAM WARD

14. Our Team (2/2)
14
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TYSON HINTON
Design Director
LEVI JOYCE
Technical Director
MARCEL WOOTEN
Marketing Director

15. Table of Contents
15
OUR PAST
EXPERIENCE
05
› Client Testimonials

16. LEWIS SPENCER, Designation
Add company name/logo
ROWAN HOOPER, Designation
Add company name/logo
Client Testimonials (1/2)
16
› Write Client Testimonial Here
› Text here
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17. Client Testimonials (2/2)
17
› Write Client Testimonial Here
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ISABELLA OWEN , Designation
Add company name/logo
BEN WATTS, Designation
Add company name/logo
DEXTER TURNER , Designation
Add company name/logo

18. Table of Contents
18
CONTRACT
06

19. Contract for Web Support Retainer Proposal
19
Services Rendered
• 3 week opportunity to review our week and provide
feedback
• Not liable to the firm and third party for damages
Terms of Payment
• Fifty percent of initial fees at the point of contract
signing and it will act as deposit
• Remaining 50% has to be submitted after project
completion
Confidentiality
• All efforts to preserve confidentiality of information
Mutual Cooperation
• We agree to put our best efforts in return we
expect your cooperation in providing needed
information regarding to website
Plans Cancellation
• Right modify, reject, cancel or stop at any point
processes but are imbibed to reimburse us all
costs and expenses
Terms & Termination
• This agreement should commence from (date)
and shall continue till termination by either party
by not less than 60 days notice given in writing.

20. Table of Contents
20
NEXT STEPS
07

21. Next Steps for Web Support Retainer Proposal
21
It is requested to read the contract to get the understanding of the details involved in working with us. Everything should be fair, transparent and
easily understandable at the beginning in order to lay a solid foundation for better work relationship.
We firmly believe in clarifying things and sorting out the issues in order to find the most suitable way to work together.
Discuss the desired changes
Accept the proposal
Sign and finalize the proposal
Submit an initial payment of 50% of total fee of project
Once we get the notification of your proposal acceptance, we will send you the separate
copy of the signed contract for your record
Feel free to contact
Text here
Text here
(User Assigned)
(User Title)
Signature
(Client Name)
Signature

22. Contact Us
22
Address
# street number, city, state
Contact Numbers
0123456789
Email Address
emailaddress123@gmail.com

23. 23
Additional Slides

24. About Us
24
Target Audience
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Preferred by Many
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Value Clients
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25. Vision
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Goal
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Mission
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Our
Mission
25

26. Roadmap for Process Flow
26
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01
02
03
04

27. Timeline
27
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2015
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2016
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2017
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2018
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2019

28. 30 60 90 Days Plan
28
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30Days
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60Days
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90Days