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1. Managed IT
Services Pricing
Your Company Name

2. Agenda for Managed IT
Services Pricing
Providing better IT infrastructure by analyzing and
determine the present IT infrastructure
24*7 support and monitoring
for cyber security
Implementing multiple support systems for
decreasing the server down time
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2

3. Table of Contents
3
06
07
08
09
10
Company Overview
• Company Background
• Key Facts
• Management Team
• Milestones
Customer Requirements
Services Offered
• Managed Services
• Other Services Offered
Pricing Offered
• Pricing category for Managed IT Services
• Managed IT Services Pricing Plan
• Pricing for other services
• Charge an Hourly or Per-project Rate
Gap Analysis
Competitors Analysis
• Service Features Comparison
• Why we are better from competitors
IT Service Roadmap
IT Service Timeline
Effect After Implementing
IT Services
Dashboard
• IT Server Downtime Issue and Support
• IT Application and Managed Services
• IT Project Detail
01
02
03
04
05

4. 4
Company Overview
• Company Background
• Key Facts
• Management Team
• Milestones

5. Our Company Background
5
This slide covers the
introduction of the company
wherein we have focused on
establishment year,
insights, factsheet and
recent achievements
ABOUT US
ABC is a leading and worldwide
accepted IT service Provider and
presently at the forefront of
Digital Transformation &
Emerging Technologies to serve
clients around the world.
Established in 1995
Awards
Awarded as "Best System Integrator in managed
services“
“Best system security provider company”
Factsheet
Serving the IT requirement of our global clientele
for over 2 decade
Insights
Insight of our experience that is boosting
innovative solution
Management
Leadership that is making us step ahead and
making us better

6. IT Firm Key Facts
6
Focused on
Startups & New
Technologies
Servicing the IT
Services
requirements of
our global
clientele for over
two decadesClients
Worldwide
Cyber System
Security
Managed IT infrastructure
Implementations
Qualified IT
Professionals
1400+ 2000+ 500+ 100+
4.000
Monthly Active
Users
>1 B
Queries
Executed
10.000
Data sources
Connected
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This slide covers facts about our company we are serving over 2000 plus clientele worldwide, we have provided over 500 plus cyber security system and we have 1400 plus qualified IT professionals

7. 7
ITservices
ManagementTeam
This slide covers the key team members of the company such as chairman,
managing directors and whole-time directors
Designation Here
NAME HERE
Chairman & Managing Director
NAME HERE
Designation Here
NAME HERE
Designation Here
NAME HERE
Designation Here
NAME HERE
Whole-Time Director
NAME HERE
Designation Here
NAME HERE

8. IT Firm Milestones Achieved
8
Here we have listed company’s five years of rewards and recognitions form FY 2015 to FY 2019
2017
• Best ICT services
provider
2016
• Awarded as "Best
System Integrator
2018
• Most promising managed
services partner of the year
• An official Administrative
and Organizational Partner
2019
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2020
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9. 9
Customer Requirements

10. Customer Requirements
10
Custom IT Solutions That Build On Your Current Business And
IT Infrastructure
High-level Security Structures That Protect
Our Customers
User-focused Tools And Training That Make Implementing
New Systems Easy
Long-term Management Of IT Systems And Infrastructure
For Clients
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01
02
03
04
05
06
07
This slide is covering the requirements of the client such as IT infrastructure solution, high level security, tools and training which makes systems easier
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11. 11
Services Offered
• Managed Services
• Other Services Offered

12. • Centralized service
ticket resolution
• Centralized service
review/reporting
• Checklist for Technology
• Best practices
• text here
Dedicated Network
Administrator
• Customer portal
• Problem isolation &
resolution
• How to guides
• On-site support
Customer Support
Team
• Anti-virus management
• 24*7 monitoring
• Managed backup
• Patch management
• Anti-spyware management
• Spam management
• Add text here
• Add text here
Centralized
Services
• Technology planning
• Budget planning
• Quarterly meeting/ review
• Add text here
• Add text here
Dedicated
Software
Managed IT Services Offered
12
Here we have listed some managed IT services such technical support, technology consulting, proactive technology management and network administration
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13. Other Services Offered
13This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
Unlimited hours +
Management
Malware and antivirus
management Performance
$ preventative maintenance
reports Discounted rate for
peripheral equipment
24/7 Help Desk Support
for additional $5
Unlimited onsite support US
based knowledgeable help
desk 2-minute guaranteed
answer time
IT management
and protection
Discounted hourly support
pricing Performance &
preventative maintenance
reports Discounted rate for
peripheral equipment
Here we are covering other services for the clients such as total IT management services package , help desk services package and basic managed services package

14. 14
Pricing Offered
• Pricing category for Managed IT Services
• Managed IT Services Pricing Plan
• Pricing for other services
• Charge an Hourly or Per-project Rate

15. Pricing Category for Managed IT Services
15This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
This slide is covering the pricing category for managed IT services such as economic services, mid to high range services and highest in cost spectrum. It also covers description and cost for all the services.
Pricing Category Description What will we do Cost Additional Services
Additional Services
Cost
Economic Managed IT
Services
• This system is the lowest end of the
price continuum.
• This provides simple monitoring
services
• The IT team simply works as a security
guard by monitoring the computer
carefully if something goes wrong, and
you'll be informed instantly
• You can then choose to take remedial
steps directly or by paying additional
charges to the outside professional to
step over and execute the remedy
• $75-350 a month
• End-user remote or onsite support
• IT security services
• Hourly rates -$75 to $275/hr
Mid-to-High Range
• Mid-to-high scope of price scale-
controlled IT products
• IT specialists not only monitor IT issues,
but also take the initiative to solve
problem
• In many instances, PREVENT them to
occur in the first place.
• This provides round-the-clock This
assistance (unlimited in some cases), IT
schedule, policy and design services,
back-up and disaster recovery
protocols, and a mix of on-site and
mobile help – all for one flat fee
• We will conduct cyber security checks
daily to find vulnerabilities in your
security infrastructure.
• If any vulnerabilities have been found,
hardware or software updates may be
introduced to bridge the gaps
• Per device” pricing ranges from
• $100-400 per server,
• $50-100 per workstation,
• $30-75 per firewall, and
• $15-40 per switch
• Other services
• per user charges $75-175/
user depending on the specific services
that are included
Highest End of the Spectrum • This managed IT service is at mid-to-
high range
• Fully hosted, or cloud systems
• In this we will provide most of the
infrastructure of the system
• $250 per user/per month • Other services
• $75-175/ user depending on the specific
services that are included

16. Managed IT Services Pricing Plan
16
This slide covers pricing plans which supports to growth with client's business. Here we are providing the most flexible pricing and features, our eCommerce plans come with additional security, a dedicated IP address and management of
SSL certifications.
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DESCRIPTION Bronze Bronze + Silver Silver + Gold Gold+
Price per month $ 270 $ 320 $ 370 $ 420 Contact for pricing Contact for pricing
Web Server Full Shared ~ Light Shared ~ Full Shared ~ Light Shared ~ Dedicated Dedicated
Database Server Full Shared ~ Full Shared ~ Light Shared ~ Light Shared ~ Full or Light Shared ~ Dedicated
Web Server Disk Space 4GB 18GB 6GB 18GB Scalable Scalable
Additional 20GB N/A $24 N/A $24 $24 $24
FTP Access
Add text here 40 45 220 220 220 Scalable
Max Database Size 4GB 12 GB 12 GB 12 GB 15 GB Scalable
Per Additional Database N/A $120 $120 $120 $120 Scalable
Add text here
Staging $45 $45 $45 $45
Add text here
Additional Services N/A N/A N/A N/A
ECONOMIC MID-TO-HIGH RANGE HIGHEST END

17. Pricing for Other Services
17
This slide is covering the pricing for the other services such as total IT management, help desk support and basic management
Total I.T
Management
Unlimited Hours +
Management
$ 50/ month
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to your needs and capture your
audience's attention.
Help Desk
Plus
24/7 Help Desk Support
for Additional $5
$ 55/ month
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to your needs and capture your
audience's attention.
Basic
Management
IT Management and
Protection
$ 25/ month
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to your needs and capture your
audience's attention.

18. Charge an Hourly or Per-project Rate
18
This slide depicts the hourly rate, daily rate and annual rate for IT projects or IT consulting services
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In house
IT Project
Freelance
(Independent) IT Project
IT Project Consulting
IT Project Consultants on
your team
Hourly Rate $16- $72 $30- $130 $72- $107 $15- $45
Daily Rate $128-$392 $240- $1040 $576- $856 $120- $360
Annual Rate $30,720- $94,080 N/A N/A $20,000- $60,000

19. 19
Gap Analysis

20. 20
Gap Analysis
This slide covers client's problems no proper IT infrastructure, low-level cybersecurity
structure etc. gap because of these problems and solution offered by the consulting company
• Watching your server closely if something
goes wrong, you’ll be alerted immediately.
• Will run cybersecurity tests daily to
identify loopholes in your security
infrastructure.
• Loophole spotted, hardware or software
upgrades may be implemented to plug the
gaps.
• text here
• text here
Solution
Problem
• No proper IT solutions and IT
infrastructure
• Low level of security structure for
costumers
• Lack of system readiness
• Long-term management of IT systems
and infrastructure for clients
• Lack of monitoring IT Infrastructure
• text here
• text here
Gap
• Increasing downtime
• Problems can only be founded
manually
• Data management problems
• Security threats
• Excess IT costs
• text here
• text here
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21. 21
Competitors Analysis
• Service Features Comparison
• Why we are better from competitors

22. Service Features Comparison
22
This slide is covering the comparison of our service features with the competitors
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Competitor Competitor Competitor Competitor
Cloud/Saas App Mgmt.
24*7*365 Monitoring
Help Desk And On-site Services
Backup And Disaster Recovery
Cyber Security Risk Assessment
Network Access Control
User Behavior Analytics
S E R V I C E
Features
01 02 03 04

23. Why We are Better from Competitors
23
In this slide we have evaluated our business from competitors on the scale of 1 to 10 and determined the market position of the company. Here company having less then 10 score is market leader, score between 11-20 will be contender and more
than 20 will be niche supplier
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Product / Service
Pricing
Support
Services
Complaint
Handling
Business from a Customer
Perspective
Market
Position
COMPETITORS
My Business 2 2 1 2 7 Market Leader
Competition 1 2 2 3 2 9 Market Leader
Competition 2 2 10 3 8 23 Niche Supplier
Competition 3 3 2 8 3 16 Contender
Competition 4 4 6 7 4 21 Niche Supplier
Market Leader< 10 Contender11 - 20 Niche Supplier> 20
Evaluation Factor (1 = Excellent to 10 = Poor)

24. 24
IT Service Roadmap

25. IT Service Roadmap
25
This slide covers service roadmap for 4 quarters including milestones such as monitoring, support and remediation, management and advertising, and security
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MILESTONES
Monitoring
OMAR
JAMIE
FARAH
FARAH
Support & Remediation
MARIA
ALEX
OMAR
Management & Adv
CARLY
FARAH
Security
CARLY
MARIA
Release 1.1 Release 1.2 Release 1.3
1 OS Monitoring
Cloud Monitoring 1 1Website Monitoring Add Text Here
1Database Monitoring 2Add Text Here
1 Application Monitoring 1 OS Monitoring
Root Cause Analysis 1 Technical Account Management Updates & Patches
1 Add text here Add text here
1 Add text here 1 OS support
1 Add text here Add text here
1 Add text here Add text here
Measure Security Available ISO Certification Security Log Filter
Employee Training Password Strength 1 Content Security Policy
Q3 2020 Q4 2020 Q1 2020 Q2 2020

26. 26
IT Service Timeline

27. Managed IT Service Timeline
27
This slide has covered managed IT services timeline starting from approach, analyze, design, pilot, migrate, and support
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• Effective engagement of key stakeholders
• Early identification of issues with Active
Directory.
• Iterative transition of clients to applications to
reduce business impact
• End user interaction and learning to allow
smooth transition and consistent user
adoption.
Approach
• Setup of project governance
• Developing an understanding of current
system architecture, including the setup of
Active Directory
• Understand current network setup and
availability of bandwidth
• Analyze product classes and standard
application situations and workloads
Analyze
• AA cutover strategy
• communication plan
• A training plan
• New messaging architecture design including
possible options for "coexistence“
• Design of the Active Directory synchronization
Design
• Migration of pilot users
• Troubleshooting of any identified issues
• Collecting reviews to ensure the continuous
improvement of the system
• Updating the migration strategy based on
lessons learned from the pilot
• Finalize cut over planning
• Sign-off of the pilot
Pilot
• Configuration of mail routing
• Configuration of desktops
• Configuration of mobile devices
• Migration of mailboxes
• Migration of archives
• Cutover communications
• Testing and verification
Migrate
• Post-cutover
troubleshooting
• Handover & acceptance
• text here
• text here
• text here
Support
45
Days
35
Days
35
Days
45
Days
25
Days
20
Days

28. 28
Effect After Implementing
IT services

29. Effect after Implementing IT services
29
This slide is depicting that after implementation of IT services clients' company has overcome some problems such as cybersecurity issues, software-related problems, data loss and IT infrastructure problems
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0% 10% 20% 30% 40% 50% 60%
Add text here
Add text here
Technological Impediments
Infrastructural Challenges
Decrease cyber Security threats
Decrease in Data loss
Increase in system readiness for software
upgradation
Server downtime decreased Key Takeaways
By implementing 24*7 monitoring server
downtime has been decreased by 59%
Cybersecurity threats decreased
by 42% with daily testing
Text Here
Text Here

30. 30
Dashboard
• IT Server Downtime Issue and Support
• IT Application and Managed Services
• IT Project Detail

31. IT Server Downtime Issue and Support Dashboard
31
This slide is covering IT services downtime and support services dashboard
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Uptime & Downtime Server 1
0
20
40
60
80
Uptime Downtime
99,9 %
Uptime
00 : 18 : 20
Downtime
0
10
20
30
40
50
60
IT Support Employee per Thousand End user over Time Issue Occurrence Any Downtime
Avg Repair
Time
CMS Issue 1 00:09:20 00:08:20
DNS Issues 2 00:29:10 00:24:55
Hardware
Failure
8 00:05:19 00:03:19
Host Provider 4 00:09:30 00:08:11
Download Issues
Count & Percentage of Unsolved Tickets
2.020
Unsolved Tickets
2.599
Solved Tickets
80%
Solved/ Unsolved %
220%
25%
70%
90%
50%
110%
70%
60%
102%
88%
Donald
Eric
Fabio
Jack
Jane
Jessica
Justin
Peter
Sabrina
Tim
Server 1
Server 2
Server 3
Last down 52 days ago
Last down 2 days ago
Last down 43 days ago
Down
Up
Up

32. IT Application and Managed Services Dashboard
32
This slide is covering its applications and services KPIs such as multi-factor authentication, daily backup of important data and user application handling
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Incidents : Open 0 Closed 0
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Incidents : Open 0 Closed 0
Alerts 1 hr 24 hr
High 0 0
Medium 0 0
Low 0 0
Incidents : Open 0 Closed 0
Alerts 1 hr 24 hr
High 0 0
Medium 0 4
Low 0 1
Alerts 1 hr 24 hr
High 0 3
Medium 0 0
Low 0 0
Incidents : Open 0 Closed 0
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Incidents : Open 0 Closed 0
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Incidents : Open 0 Closed 0
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Application Whitelisting Patch Applications Patch Operating Systems Restrict Admin Privileges
Disable Untrusted Microsoft
Office Macros
User Application
Hardening
Multi-Factor
Authentication
Incidents : Open 0 Closed 0
Daily Backup of
Important Data
Alerts 1 hr 24 hr
High 0 6
Medium 0 0
Low 0 1
Incidents : Open 0 Closed 0

33. IT Project Detail Dashboard
33
Here we are covering IT project KPIs such as project risk, budget, planning, designing, development and testing, over all progress of the project
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Risks
Currently Over Target Budget
2 Overdue Tasks (High Risk)
2 Overdue Tasks (Medium Risk)
8%
ProjectSummary
End Date :
Project Leader :
Overall Status :
Start Date :
2019 - 12 - 04
Georg Danwill
Ontime
2019 - 01 - 07
5%
4%
3%
7%
6%
Georg Kate Nancy Paula Richard
Avg Handle Time (In Days) For
Project-Task Employee Task Deadline Workload
Catherine
Interactive Dashboard
Features
2019 - 08 - 21
Georg Facebook API Connector 2019 - 08 - 30
Nancy
Set – up Test
Environment
2019 - 09 - 29
Paula
Finalize
Testing Plan
2019 - 10 - 12
Upcoming Deadlines
35%
55%
15%
11%
Overdue Task Deadline Employee
1 Day Status Update for Board 2019 - 08 – 15 Paula
4 Days Finish UX Optimizations 2019 - 08 – 12 Catherine
10 Days Configure Mobile View 2019 - 09 – 06 Nancy
24 Days
Relational Database
Connections
2019 - 07- 23 Georg
Overdue Tasks
-$40K
$60K
Total Budget
Budget Amount Used
Target Amount Used
Project Budget
Total Budget :$52,000
Remaining : $8,770
Currently
8.1%
(Over Target)
Completed Completed
Development Testing
Waiting
Planning Design
70%
Overall Progress
80%

34. Managed IT Services Pricing Icons Slide
34

35. Additional
Slides
35

36. 36
About Us This slide is 100% editable. Adapt it to your needs and
capture your audience's attention.
Target Audience
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Preferred by Many
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Value Clients

37. 37
Our Mission
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Mission
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Goal
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Vision

38. Timeline Process
38
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20202019201820172016

39. Idea Generation
39
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40. Post It Notes
40
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41. Roadmap
41
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42. 42
Financial
Minimum
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Medium
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Maximum
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/
50% 70% 90%

43. Thank You
43
Office Hour
Monday – Saturday
09.00 – 6.00
Call Us
0123456789
Visit Us
# street number, city, state