Measure customer success using Customer Success Model PowerPoint Presentation Slides. Make sure customers achieve their desired outcomes while using your products and services. Evaluate customer satisfaction by adding these relevant customer success model complete presentation slideshow. This content-ready customer success model presentation comprises of topics such as customer segmentation, customer success cycle, customer success maturity model, pillars of customer success, and more. Analyse your customer service strategy to increase upsell opportunities. Add customer success PowerPoint templates to manage the relationship between a vendor and its customers. These templates are completely customizable. You can edit the color, text, icon and font size as per your need. Download customer success model complete presentation to satisfy the customers’ requirements which in turn improves the customer lifecycle value for the company. Our Customer Success Model Powerpoint Presentation Slides enable a glocal approach. They allow close contact with customers anywhere. https://bit.ly/3huMCm4

1. CUSTOMER
Success Model
Your Company Name

2. 2
09:00 am - 09:30 am
Agenda
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01
09:30 am - 10:00 am
Agenda
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02
10:00 am - 10:30 am
Agenda
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03
10:30 am - 11:00 am
Agenda
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04
11:00 am - 11:30 am
Agenda
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05
11:30 am - 12:00 pm
Agenda
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06
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3. Customer Segmentation
3
Demographics
✓ Age
✓ Gender
✓ Income
✓ Race/ ethnicity
✓ Household/ family life cycle
Geography
✓ Region
✓ Market size
✓ Market density
✓ Climate
Psychographics
✓ Personality
✓ Motives
✓ Lifestyle
✓ Geodemographics
✓ Reference groups
Benefits
✓ Benefits
✓ Toothpaste
✓ Low price
✓ Prevention
✓ Whiteness
✓ taste
Customer
Segmentation
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4. Customer Success Cycle
4
Measure &
Iterate
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Mission
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Customer
Journey
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People
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Process
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Technology
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5. Customer
Success
Methods
Support
Reliable and delightful assistance to ensure
customers are successful with Unbounce
Engagement
Proactively engaged relationships which
nurture customers towards their business goals
Education
Proactive insight driven campaigns which communicate
the value of unbounce and encourage deeper use
Community
Building advocates and creating opportunities
for digital marketers to share and learn
5
Unbounce
Customer Success
To educate, connect,
and empower

6. Customer Success Maturity Model
6
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Customer Success culture
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Customer Acquisition
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Cross-functional Alignment
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Product/Market Fit
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Empowered
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Basic CS Metrics Shared
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CX Initiatives
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VP on Excel Team
Customer
Success
Culture

7. Four Dimensional Mission of Customer Success
7
Customer
Success
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Adoption & Value
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Implementation
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Renewal
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Growth

8. Customer Success Vs. Customer Service
8
Customer Service
Reactive
Issue/contact resolution
Driving customer satisfaction
Short term perspective
Cost centre
Owned by a single function
Customer Success
Proactive
Customer goal achievement
Driving customer value from product
Long term perspective
Revenue generating
Cross-team effort between sales,
support, service and product
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9. Five Pillars of Customer Success
9
Build a customer-focussed
organization
ENABLE
Cross-functionality Visibility
OPERATIONALIZE
Customer Lifecycle
Be a consistent, effective
customer journey
DEMONSTRATE
Value
Demonstrate the value you
deliver to your customers
DRIVE
Expansion & Advocacy
Make it easy to spot and act
on opportunities
MANAGE
Customer Risk
Proactively identify signs of
customer risk
Five Pillars
of Customer
Success
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10. Customer Success Timeline
10
Month 01 02 03 04 05 06
DAYS
Day 1-10
Learn the product
Day 31-40
Day 31-40
Day 61-70
Build an action plan
Day 91-120
Evaluate Optimize &
optimize the processes
Day 91-120
Optimize the resources
& work allocation
Day 121-150
Put metrics in place
Day 11-30
Got to know the team
Day 41-30
talk to customers
Day 71-90
Present to you team
MILESTONES
1st Month
Milestone
2nd Month
Milestone
3rd Month
Milestone
4th Month
Milestone
5th Month
Milestone
6th Month
Milestone
You understand the
team and the product
You understand your
customers and your
budget
You are ready to
present your plan
broken down into short
term(quarter) and long
term(yearly)
You have a grip over
the processes and your
style is visible in the
process
Your idea time s
beginning to take
shape(you may still
have gaps) and almost
all the roles are
covered
You are ready to show
small wins the modified
yearly plan to the
executives and the
board
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11. Customer
Success
Strategy
11
Maximize CLV
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Identify and improve problem
areas
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Segment & threat customers by
lifecycle and persona
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12. 12
Customer
Success
Benefits
Grow customer loyalty and
encourage brand advocacy
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Collect actionable feedback to
improve your product
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Reduce churn rate and increase
customer retention
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13. 13
Additional
Slides

14. Our Mission
14
Vision
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Mission
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Goal
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15. Meet our Team
15
Designation
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Name Here
Designation
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Name Here
Designation
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Name Here
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16. Financial
16
Minimum
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40%
Maximum
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80%
Medium
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60%

17. Location
17
50%
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70%
Russia
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Africa
20%
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40%
Canada
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18. Matrix
18
High Low
High
Low
Question Mark
Cash Cow
Star
Dog
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19. Puzzle
19
01
02
03
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20. Pie Chart
20
10%
20%
32%
38%
Low
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10%
50%
32%
8%
Medium
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8%
15%
62%
15%
High
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21. Open High Low Close Chart
21
0
10
20
30
40
50
60
70
05-06-2017 06-06-2017 07-06-2017 08-06-2017 09-06-2017
Close
HIGH
LOW
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22. 22
Thank
You
Address:
# Street number, city, state
Contact Numbers:
0123456789
Email Address:
emailaddress123@gmail.com