Customer Success PowerPoint Presentation Slides
โข
2 likesโข982 views
Customer is always considered the influential element which motivates the business to perform better to achieve its goals and targets. Thus, to measure the customer experience get your hands on this customer success PowerPoint Presentation slides. This PPT image will help in building a customer success strategy for your association for realizing the customer benefits as per the business plan. Describe the element of customer success with this PowerPoint template such as customer acquisitions, retention, churn rate, brand promotions and more. Utilize this customer success PPT layout to list all the vital parts of a successful customer success strategy as it ought to be clear and, incorporates the business portrayal, insights about your authoritative administration, money related assets of your business, future objectives and targets, customer promotional systems and some more. Click on the download link to start initializing over this PPT slide design now. Ensure an instrumental contribution with our Customer Success PowerPoint Presentation Slides. Guide folks on implementing important changes.
Recommended
Recommended
More Related Content
What's hot
What's hot (20)
Similar to Customer Success PowerPoint Presentation Slides
Similar to Customer Success PowerPoint Presentation Slides (20)
More from SlideTeam
More from SlideTeam (20)
Recently uploaded
Recently uploaded (20)
Customer Success PowerPoint Presentation Slides
- 2. Agenda 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Agenda Agenda Agenda Agenda AgendaAgenda This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 3. Customer Segmentation 0 10 20 30 40 50 60 70 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 0 5 10 15 20 25 30 Dec Nov Oct Sep Aug Jul Jun May Apr Mar Feb Jan โบ Age โบ Gender โบ Income โบ Race/ ethnicity โบ Household/ family life cycle โบ Region โบ Market size โบ Market density โบ Climate โบ Personality โบ Motives โบ Lifestyle โบ Geodemographics โบ Reference groups โบ Benefits โบ Toothpaste โบ Low price โบ Prevention โบ Whiteness โบ taste Geography Demographics Psychographics Benefits This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 4. Customer Success Cycle 4 Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Measure & Iterate This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Journey This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Process This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Technology This slide is 100% editable. Adapt it to your needs and capture your audience's attention. People This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Success Cycle
- 5. Customer Success Methods 5 Unbounce Customer Success To educate, connect, and empower SUPPORT Reliable and delightful assistance to ensure customers are successful with Unbounce ENGAGEMENT Proactively engaged relationships which nurture customers towards their business goals EDUCATION Proactive insight driven campaigns which communicate the value of unbounce and encourage deeper use COMMUNITY Building advocates and creating opportunities for digital marketers to share and learn This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 6. Customer Success Maturity Model 6 Customer Success Culture Product/Market Fit This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Acquisition This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Customer Success Culture This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Basic CS Metrics Shared This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Cross-functional Alignment This slide is 100% editable. Adapt it to your needs and capture your audience's attention. CX Initiatives This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Empowered This slide is 100% editable. Adapt it to your needs and capture your audience's attention. VP On Excel Team This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 7. Four Dimensional Mission of Customer Success 7 Implementation Adoption & Value Growth Renewal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 8. Customer Success Vs. Customer Service 8 Customer Service Reactive Issue/contact resolution Driving customer satisfaction Cost centre Owned by a single function Short term perspective Proactive Customer goal achievement Driving customer value from product Revenue generating Cross-team effort between sales, support, service and product Long term perspective Customer Success This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 9. Five Pillars of customer success 9 OPERATIONALIZE Customer Lifecycle Be a consistent, effective customer journey MANAGE Customer Risk Proactively identify signs of customer risk DEMONSTRATE Value Demonstrate the value you deliver to your customers DRIVE Expansion & Advocacy Make it easy to spot and act on opportunities Build a customer- focussed organization ENABLE Cross-functionality Visibility This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 10. Customer Success Timeline 10 MONTHS 02 03 04 05 0601 DAYS MILESTONES 2nd Month Milestone You understand your customers and your budget 3rd Month Milestone You are ready to present your plan broken down into short term(quarter) and long term(yearly) 4th Month Milestone You have a grip over the processes and your style is visible in the process 5th Month Milestone Your idea time s beginning to take shape(you may still have gaps) and almost all the roles are covered 6th Month Milestone You are ready to show small wins the modified yearly plan to the executives and the board You understand the team and the product 1st Month Milestone Day 31-40 Understand the budget Day 41-30 Talk to customers Build an action plan Day 61-70 Day 71-90 Present to you team Evaluate Optimize & optimize the processes Day 91-120 Optimize the resources & work allocation Day 91-120 Put metrics in place Day 121-150 Day 1-10 Learn the product Day 11-30 Got to know the team This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 11. Customer Success Strategy 11 Maximize CLV Identify and improve problem areas Segment & threat customers by lifecycle and persona
- 12. Customer Success Benefits 12 Reduce churn rate and increase customer retention Collect actionable feedback to improve your product Grow customer loyalty and encourage brand advocacy
- 13. 13 Itโs Time For Tea Break! This is a representative image, and should be replaced by your own image. Just right click and replace image. 10:15 To 10:30 Am.
- 15. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Name Here Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Our Team 15This is a representative image, and should be replaced by your own image. Just right click and replace image.
- 16. Puzzle 16 01 0203 04 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 17. Target 17 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 18. 18 Bulb or Idea Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 20. Bar Graph This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select โEdit Dataโ. 3 4 5 6 7 8 9 10 11 0 2 4 6 8 10 12 FY 01 FY 02 FY 03 FY 04 FY 05 FY 06 FY 07 FY 08 FY 09 SalesInpercentage This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 20
- 21. Pie Chart 21 10% 25% 45% 20% This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 04 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 03 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select โEdit Dataโ.
- 22. 22 THANK YOU Address: # Street number, city, state Email Address: emailaddress123@gmail.com Contact Numbers: 0123456789