The document outlines the key steps an organization must follow according to the Total Quality Management (TQM) pyramid. It includes elements like customer focus, leadership, process quality, involvement, values, empowerment, continuous improvement and more. It also shows the TQM model depicting aspects like customer focus, planning process, process management, process improvement and total involvement. Various slides provide details on these aspects, determinants of product and service quality, importance of good quality, consequences of poor quality and principles of TQM.

1. Total Quality
Management Outline
Your Company Name

2. TQM Pyramid
TQM
Customer Driven
Culture
Leadership
Process Quality
Involvement
Values Empowerment Continuous
Improvement
Ownership Management Support Mission
Planning Vision
Rewards & Recognition Training, Teams,
Awareness Empowerment , Partnership
Measurement Informatics SPC, Cost Of Quality
Documentation , Reporting Testing , Tools,
Presentation
This pyramid shows the key
steps an organization has to
follow to achieve the optimal
quality levels. You can alter
these steps as per your
requirements.
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3. TQM Model
TQM
Continuous
Improvement
Customer Focus
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Planning Process
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Process Management
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Process Improvement
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Total Involvement
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Below is the TQM model
showing the various
aspects undertaken to
ensure the quality
standards. You can alter
these aspects as per your
needs.
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4. Customer Focus in TQM
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5. Planning Process in TQM
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2014 2015 2016 2017 2018 2019 2020
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6. Process Management in
TQM
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2016
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2018
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2019
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2017
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Business Process Improvement
5 Stages
Continuous
Improvement
Process
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8. Involvement of People
This principle recognizes
that an organization is
nothing without its staff
That their abilities should
be used to full effect for
business success
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9. TQM Elements
Elements
Team Approach
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Competitive Benchmarking
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Employee Empowerment
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Continuous Improvement
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10. Determinants of Product Quality
Special Features
Some additional features
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Aesthetics
Design, touch, taste, fitting,
finishing etc.
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Safety
Injury risk
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Evaluation
Evaluation of quality
& reputation
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Durability
Resistance and long life
of the product
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Reliability
Performance consistency
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Performance
Characteristics of
the product
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11. Determinants of Service Quality
Reliability
Consistency of Performance & Dependability
Responsiveness
Willingness or readiness of employees
Competence
Required skills & knowledge
Courtesy
Politeness, respect, consideration, friendliness
Access
Approachability & ease of contact
Communication
Keeping customers informed
Credibility
Trustworthiness , believability, honesty
Security
Freedom from danger risk , or doubt
Understanding/ Knowing The Customer
Understand the customer’s needs
Tangibles
Physical evidence of the service
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12. Importance of Good Quality
Increased
Profit
Company
Reputation
Product
Liability
Higher Price
Higher
Productivity
Lower Cost
Improved
Quality
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13. Consequences of Poor Quality
Poor Quality = Increased Business Risk
“ Quality Gap” : High Cost of Failure
Lost Revenue
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Lost Customer
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Increased Cost
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Damaged Brand
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Lost of Productivity
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Lower Profits
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14. TQM Principles
Mutually Beneficial Supplier Relationship
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Factual Approach to Decision Making
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Continual Improvement
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Strategic & Systematic
Approach to Management
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Process Approach
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Involvement of People
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Leadership
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Customer Focus
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15. ISO Certifications
ISO:9001 ISO: 14001 ISO: 27001 ISO: 22301 ISO: 29990
› Helps Organization to
produce Desired Outcome
› Ensures Ongoing Controls
› Enhance Customer
Satisfaction by meeting
Customer requirement
› Helps organization to reduce
waste handling cost.
› Enhance branding of
organization.
› Increases profitability by saving
energy.
› Manages and minimizes
risk exposure
› Helps you to comply with
other regulations
› Provide you with a
competitive advantage
› Flexibility during
disruptions
› Competitive advantage
› Cost savings
› Maintain optimum client
delivery level
› Competitive advantage
› Helps in establishing company
quality model
› Increases market presence
› Global marketability
We have listed down the
major certifications wrt to
the quality standards
which an organization can
attain. You can choose the
relevant one and grey out
the rest.
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16. Total Quality Management Outline Icons Slide
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17. Additional slides
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18. Our Mission
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19. Our Team
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Designation
Name Here
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Designation
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Designation
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Designation
Name Here
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20. About Us
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21. Bulb or Idea
Idea 03
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Idea 01
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Idea 04
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Idea 02
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22. Financial
75%
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Medium
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Minimum
60% 85%
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Maximum
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23. Timeline
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2016
2017
2018
1
2019
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24. Comparison
24%
Twitter Users
84%
WhatsApp Users
64%
Facebook Users
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25. Thank You
Email Address
emailaddress123@gmail.com
Contact Number
0123456789
Address
# street number, city, state
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