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PRINCE2 FOUNDATION & PRACTITIONER CERTIFICATION TRAINING
Editor's Notes
Communication Management Approach:
Introduction
The purpose, objectives, scope and responsibility of the strategy
Communication Procedure
A description of (or reference to) any communication methods to be used. Any variance from corporate or programme management standards should be highlighted, together with a justification for the variance
Tools and Techniques
Any communication tools to be used, and any preference for techniques that may be used, for each step in the communication process
Records
What communication records will be required and where they will be stored (for example, logging of external correspondence
Reporting
Any reports on the communication process that are to be produced, their purpose, timing and recipients (for example, performance indicators
Time of Communication Activities
States when formal communication activities are to be undertaken (for example, at the end of a stage) including performance audits of the communication methods
Roles and Responsibilities
Describes who will be responsible for what aspects of the communication process, including any corporate or programme management roles involved with communication
Stakeholder Analysis
Identification of the interested party (who may include accounts staff, user forum, internal audit, corporate or programme quality assurance, competitors etc
Current relationship
Desired relationship
Interfaces
Key messages
Information needs for each interested party:
Information required to be provided from the project
Information required to be provided to the project
Information provider and recipient
Frequency of communication
Means of communication
Format of the communication
Responsibilities relevant to Organization :
Corporate : Appoint executive and possibly the project manager
Executive : Appoint the project manager
Senior User(s) : Provide user resources
Senior Supplier(s) : Provide supplier resources
Project Manager : Design, review and update project team structure. Plan and undertake stakeholder engagement and communications management approach
Team Manager : Manage project team members
Project Assurance : Advise on selection of project team members
Project Support : Provide administrative support for the project team