Internal networks management, external network environment and business support agencies.

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ENTREPRENEURIAL
NETWORKING AND
SUPPORTING AGENCIES
by Mohd Zaini Zainudin
CHAPTER 4
DPB2012 – ENTREPRENEURSHIP
POLYTECHNIC VERSION

2. LECTURER
Hi Everyone, you are in Entrepreneurship DPB2012 class!
Internal networks management, external
network environment and business support
agencies.
INTRODUCTION

3. TOPIC OUTLINES
Upon completing this course, students
should be able to :
1. Organize the internal networks management.
2. Respond to the external network environment.
3. Classify the business support agencies.

4. Upon completing this course, students
should be able to :
1. Explain clearly the concept of entrepreneurship and process in developing effective
business. (C2, LD1)
COURSE LEARNING OUTCOMES

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ENTREPRENEURIAL NETWORKING AND SUPPORTING AGENCIES
INTERNAL NETWORKS MANAGEMENT

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INTERNAL NETWORKS MANAGEMENT
Contract Management is the process of handling
contracts from vendors, partners, customers or
employees. The business world is changing. New
ways of driving revenue are forcing companies to
create the way they manage the customer life-
cycle- making contract management more
important than ever before.

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INTERNAL NETWORKS MANAGEMENT
Managing up and managing down is studied as part of
management studies, and details how a middle manager should
effectively deal with his or her manager and with his or her
subordinates. Additionally, managing up on its own may be a
useful skill for a subordinate who in turn does not manage anyone.

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INTERNAL NETWORKS MANAGEMENT
DOWNTOP SIDEWAYS
• Work with the entire team
to clearly define the roles
and responsibilities of
each member
• Understand any additional
demands on each team
member’s time
• Discuss with each team
member what
skills/development they
would like to get from their
time
• Asking clearly for any
help or resources you
need.
• ALWAYS have an
action plan for
recovery ready to
immediately share
• Be honest and provide
all relevant information
• Work to get each
manager’s full “buy-in”
on your program
• Provide feedback
about the team
members so that their
managers have input
for performance
appraisals and training
needs

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ENTREPRENEURIAL NETWORKING AND SUPPORTING AGENCIES
EXTERNAL NETWORK ENVIRONMENT

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EXTERNAL NETWORK ENVIRONMENT - IMPORTANCE OF BUILDING NETWORKS WITH COMPETITOR
• Empathy
• Support
• Appreciation for Differences
• Friendships
• Collaboration
• A Strong Referral Network
• Share common technology
• Expand the market for both
Win-Win: Strategically partner with your top
competitors in this context can take the form
of joint ventures, intellectual-property
licensing, outsourcing agreements or even
cooperative research. All of these offer the
potential for a win-win relationship with a
nominal competitor, rather than a win-lose
deal, as long as both sides can remain
humble and not try to dominate the
relationship.

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EXTERNAL NETWORK ENVIRONMENT - IMPORTANCE OF BUILDING NETWORKS WITH SUPPLIER
Suppliers not only provide you with the
goods and services you need to run your
business - they can also be an important
source of information, advice and trade
credit.
The following tips will help you to maintain
good relationships.
• Timely Delivery of Quality
Materials
• Smooth-sailing Production
• Customer Satisfaction
• More Business for You
• Take Advantage of Great Deals
• Excellent Support
• Saves Your Company Money

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EXTERNAL NETWORK ENVIRONMENT - IMPORTANCE OF BUILDING NETWORKS WITH CUSTOMERS
Customers are the lifeblood of a
business, so building a strong
rapport with them is imperative to
the success of almost any
company. Through good times and
bad, a solid relationship with your
customer base will help ensure that
your business continues to flourish.
That’s why many of today’s most
successful companies are being
built around outstanding customer
service.
• Finding out about your
customers' purchasing
habits, opinions and
preferences
• Profiling individuals and
groups to market more
effectively and increase
sales
• Changing the way you
operate to improve
customer service and
marketing

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ENTREPRENEURIAL NETWORKING AND SUPPORTING AGENCIES
BUSINESS SUPPORT AGENCIES

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BUSINESS SUPPORT SYSTEM
# 1. FINANCIAL SUPPORT
# 2. TECHNICAL AND TECHNOLOGICAL SUPPORT
# 3. ENTREPRENEUR AND MANAGEMENT TRAINING
# 4. EXTENSION AND ADVISORY SERVICES
# 5. INFRASTRUCTURE SUPPORT (LOCATION AND PREMISE)
# 6. MARKETING SUPPORT
# 7. RESEARCH AND PROJECT RECOGNITION
# 8. INFORMATION SUPPORT

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BUSINESS SUPPORT SYSTEM
• Financial credits
• Fixed assets financing
• Establishing factory
• Buying office equipment, machinery etc
AGENCY FINANCIAL FACILITY
MARA • Financial credits and equipments to SME entrepreneurs
Commercial Banks
• Financial credits allocated by Central Bank of Malaysia (BNM)
to qualified applicants
BPIMB
(Bank Pembangunan dan Infrastruktur
Malaysia Berhad)
• Financial credits to industrial business
MIDF
(Malaysian Industrial Development Finance
Berhad)
• Fixed assets financing to manufacturers
AGRO Bank Malaysia
(Bank Pertanian Malaysia)
• Financial credits and equipment to agriculture-related
industries

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BUSINESS SUPPORT SYSTEM
• Entrepreneurs increase technical knowledge by
attending educational courses
• Exposed to the latest production methods and
systematic management
• Several different scheme such as development of
product quality using technology
AGENCY TECHNICAL ASSISTANCE
PORIM
(Palm Oil Research Industry Malaysia)
• Develops quality products using the latest technology advancement
FRIM
(Forest Research Institute of Malaysia)
• Promotes sustainable management and the optimal use of forest
resources by generating knowledge and technology through
research, development and application
MIMOS
(Malaysian Institute of Microelectronic
System)
• Promotes innovation in information technology. Strives to be premier
applied research centre in frontier technologies

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BUSINESS SUPPORT SYSTEM
• To train entrepreneurs obtain
necessary skills
• Build entrepreneur’s confidence
and give encouragement
AGENCY ENTREPRENEUR AND MANAGEMENT TRAINING
MARA
(Majlis Amanah Rakyat)
• Provides training and guidance to SME entrepreneurs so that they are
highly skilled in their area of interest
MEDEC
(Malaysian Entrepreneurship
Development Centre)
• Plans and implements entrepreneurship development programmes
such as training, education, research and consultancy
SEDC
(State Economic Development
Corporation)
• Its general aims is to provide and promotes commercial, industrial
and socio-economic development in the states
NPC
(National Productivity Corporation)
• Provides training in enhancing quality and productivity, consultation
services and guidance in Total Quality Management (TQM)

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BUSINESS SUPPORT SYSTEM
• Agencies involved in consulting
and monitoring the implementation
of project
• To ensure no interruption in the
business progress
AGENCY EXTENSION AND ADVISORY ASSISTANCE
MARA
(Majlis Amanah Rakyat)
• Apprenticeship Training Scheme, Technical Entrepreneurs Programme
(Technopreneurs)
MPOB
(Malaysian Palm Oil Board)
• Technical Advisory Services
FAMA
(Federal Agricultural Marketing
Authority)
• Enhancement of Product Image and Presentation, Vendor
Programme, Development of Quality Product
DOA
(Department of Agriculture)
• Follow-up on entrepreneurial training and development programme

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BUSINESS SUPPORT SYSTEM
• Provide suitable business location or
equipped premise including utilities
• To reduce the entrepreneur’s
problem related to location and
premise
AGENCY INFRASTRUCTURE ASSISTANCE
MARA
(Majlis Amanah Rakyat)
• Provides business sites to carry out business activities
UDA
(Urban Development Authority)
• Provides and caries out projects at urban settlements in term of
development, housing, commercial and industrial issues
SEDC
(State Economic Development
Corporation)
• Develop basic utilities and areas like pathway and recreational
facilities

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BUSINESS SUPPORT SYSTEM
• Support services in marketing distribution
• To help entrepreneur market his product
locally and internationally
AGENCY MARKETING ASSISTANCE
FAMA
(Federal Agricultural Marketing Authority)
• Markets agricultural products locally and abroad
MATRADE
(Malaysian External Trade Development
Corporation)
• Exposes the entrepreneur to available business
MITI
(Ministry of International Trade and
Industry)
• In charge of affairs related to foreign trade, high technology,
environmental protection and industrial location, energy and
other areas

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BUSINESS SUPPORT SYSTEM
• Helps entrepreneur to carry out research
• Research and analysis will be performed include project
possibilities, marketing research and research on technology
• Helps entrepreneur to increase efficiency and as well as
better quality products
AGENCY RESEARCH ASSISTANCE
MARDI
(Malaysian Agricultural Research and
Development Institute)
• Carries out research on the output of agricultural products, improves
the quality of agricultural products and produces new seeds for
farmers
RRIM
(Rubber Research Institute Malaysia)
• Carries out research on the quality of rubber and produces new
rubber-based products
MPOB
(Malaysian Palm Oil Board)
• Carries out research on products produced from the output of palm
oil, spreads over the market of palm oil and improves the quality of
palm oil
SIRIM Berhad
(Standard and Industrial Research
Institute of Malaysia)
• Focus on discovering and developing new technologies to enable
industries to move up the value chain

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BUSINESS SUPPORT SYSTEM
• Offered to entrepreneur in the form of business
opportunity, statistics, discovery, research and
development and technological development
• Most of agencies have their own collection of
information for general usage
AGENCY INFORMATION SUPPORT
FRIM
(Forest Research Institute of Malaysia)
• Provides research and development, transfer of technology and
testing services for the forest and timber industry
MIDA
(Malaysian Industrial Development
Authority)
• Provides information on business opportunities such as investment,
trade, finance, productivity pertaining to manufacturing and service
sectors and facilitates companies who are looking for joint venture
partners and promotes and coordinates the industrial development in
Malaysia
MATRADE
(Malaysian External Trade
Development Corporation)
• To organize training programmes to improve the international
marketing skills of Malaysian exporters
SIRIM
(Standard and Industrial Research
Institute of Malaysia)
• Ensures the quality of local products, penetrates the market
potentiality and provides information on new discoveries in
production

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25. mozaspace@gmail.com