This document discusses a quality survey of chairs used in IIPM on the 3rd floor. It defines quality and outlines TQM tools that can be used for continuous improvement. A survey was conducted across 103 chairs in 3 rooms. Issues found included weak or failing hand rests, peeling paint, misalignment, missing brackets and armrests. Flow charts and other TQM tools are proposed to analyze defects, with the goal of building lasting customer relationships through quality.

1. TOTAL QUALITY MANAGEMENT
A PRACTICAL TOTAL QUALITY SURVEY ON
THE CHAIRS USED IN IIPM ON 3rd FLOOR
By:-
SHYANAN ROY
RUDRANIL PAL
SOURAV JAISWAL
SHASHANK SHEKHAR MAHATO

2. Concept of Quality
• Quality is perceived differently by different
people
• The relevant dictionary meaning of quality
is “the degree of excellence.”
• To enable continuous improvement the
evaluation process considers.
• The aim is to make the relationship with a
customer is a lasting one.

4. Reasons
Hand rest are
weak & failing
in use
Hand rest are
not even
Paints are
peeling off

5. TQM Tools
•Flow Charts
•Ishikawa Diagrams
•Checklists
•Pareto Charts
•Histograms
•Scatter diagrams
•Control Charts

6. SURVEY ANALYSIS
Number of chairs
1st Room – 25
2nd Room – 43
3rd Room – 35
Total- 103
1st Room -25 chairs
Defective chairs :-
3 with colour problem
8 with Alignment problem
2nd Room – 43
Defective chairs:-
1 with no bracket
2 with colour problem
9 with no alignment
12 with no armrest
3rd Room-35
Defective chairs:-
3 with colour problem
5 with no alignment
10 no armrest

7. FLOW CHART
Chair has fault
Does it has an ArmrestRepair
NO
YES
Does it has an alignment problem
NO
Repair
Does it has a clamp problem
YES
Repair
Does it has a colour problemRepair
YES
NO
NO