1. Sherry Reda Eskander
49 Taawoneyat - Sheraton Heliopolis - Cairo, Egypt
Tel: (202) 226-68-612
Mob: (2012) 239-24-052
Email: sherryeskander@gmail.com
PROFILE
A dynamic IT professional for over 15 years of experience in multiple computer platforms, with a wide array of
troubleshooting and quality control. An analytical minded creative thinker, with an eye for detail. Experienced in
designing, developing and implementing production servers and applications. A very strong communicator, with excellent
interpersonal skills. Equally effective, working alone, as a team leader or as a team member.
TECHNICAL SKILLS AND COMPETENCIES
Operating
Systems
Windows Sever 2000/2003/2008 R2/2012 group policies, server policies, Terminal Services, Active
Directory, Windows XP/Vista/7/8/8.1, VMware 5.0/5.1 and Mac
Hardware Servers/Desktops/Laptops/Thin Clients, Printers/Scanners/Photocopiers/SAN and NAS storages
Software Microsoft Exchange 2003/2010, Office 365, Microsoft Lync 2010, MaxACD, Cisco call managers 7,
Cisco Unity Express, Acronis, Symantec Ghost, Symantec Backup Exec, Kaspersky Security Center,
Microsoft Office 2003/2007/2010, Open Office Suite and many more
Networking Cisco LAN/WAN, Routers/Switches, Modems/Firewalls/VPN/TCPIP/DNS DHCP
General Skills Setup/Installation/Troubleshooting server environments and configuring hardware, settings,
directories and storage/Cabling/System Security
PROFESSIONAL EXPERIENCE
Thomas Cook Overseas Ltd. “Changed its name to Travel choice”(2012 - present)
Job Title: Manager - Network Admin & Security
Managing a team of network admins and helpdesk specialists to deliver reliable, efficient and trouble free
environment to meet with internal SLA requirements and quality measures
Designed, installed and supported LAN and WAN for more than 37 branch offices and headquarters
Supported and monitored 24 windows servers 2003 & 2008 ( Domain controllers, antiviruses, DHCP, DNS, Exchange
2010, Lync 2010, cisco call managers, backup servers and many other application servers
Performed daily system and network monitoring, identified any possible intrusions, verified the integrity and
availability of all hardware, server resources, systems, reviewed system and application logs
Managed and supported virtualization system using VMware 5.0
Customized Remote Access & VPN servers and clients
Handled monthly and quarterly reports to top management
Migrated desktop operating systems from Windows XP to Windows 7,8 and 8.1
Monitored internal and external security threats
Planned and implemented long term and short term budgeting
Managed firewall and VPNs
Managed Call Center applications/agents and IVRs
Thomas Cook Overseas Ltd. (1998 - 2012)
Job Title: Assistant Manager, IT – Network Admin & Security
Constructed IT disaster recovery plans, restore procedures and design test exercise events
Monitored and optimized network traffic and internet bandwidth usage
2. Rolled out new equipment as well as performed corrective and preventative measures on existing equipment
Maintained network infrastructure as well as network backup systems
Managed user support teams and evaluated direct report staff
Identified, researched, and resolved technical problems, responded timely to telephone calls, email and personnel
requests for technical support
Provided hands-on solutions at the desktop including hardware installation, software updates, image deploying and
system configurations
Troubleshoot all office equipment PCs, printers, scanners, photocopiers and smart phones
Supported in-person & remote users 24/7 using phone call, emails, and helpdesk systems for all Microsoft products
and several other applications
Researched and recommended innovative and automated approaches for system administration tasks
Conducting IT training sessions for employees
Management Responsibilities:
Managing IT team, planning assigned projects, setting priorities, calculating deadlines, assigning tasks to resources
and following up on their realization
Reporting weekly on the projects’ progress and status
Responsible of performance evaluation for my team
Conducting interviews for new employees and deciding about their selection
Contacting and dealing with suppliers for third parties
Compare third parties Contracts and SLAs
Ensure maintaining all required documentations, renewals and payments in due dates
Technotrade S.A.E Ltd. (October 95 - August 98)
Job Title: Management Accountant and IT System Administrator
TRAINING AND LANGUAGES
Attended Technical Courses:
• Microsoft Windows NT Server • VMware • Microsoft Exchange
• Acronis backup solution • CCNA
Attended Workshops & trainings:
• Time Management • Train the trainer • Team work
• Communication skills • Customer service • Business writing
• Creative thinking
Language Proficiency:
Arabic and English - written and spoken: Excellent
French - written and spoken: Very Good
EDUCATION
Faculty of Commerce, Cairo University, Accounting Section
Bachelor’s Degree in Accounting (June 95) - Grade: Good
Holly Family School - Helwan
PERSONAL DATA
Date of Birth: September 23, 1973
Nationality: Egyptian
Marital: Married