Sherry K. Nicholson has over 15 years of experience as an office manager and CAD technician. She currently seeks a growth-oriented position utilizing her knowledge base. Previously, she worked at Construction Engineering Services for over 14 years, where she managed all accounting responsibilities including payroll and taxes, assisted with CAD drawings, and supported professional staff. Prior to that, she spent over 2 years as a team leader at MetLife, where she supervised a team, educated participants on investment options, and coordinated projects.

1. Resume of
Sherry K. Nicholson
1506 Welsh Road
Memphis, TN 38117
(901) 417-4571
OBJECTIVE: To utilize and expand my knowledge base by participating in a company
that is growth and people oriented.
EXPERIENCE:
6/2000 to 8/2014
OFFICE MANAGER/CAD TECHNICIAN
CONSTRUCTION ENGINEERING SERVICES, INC.
1189 Dovecrest Road
Memphis, TN 38134
OWNER & PRESIDENT: Donald D. Colvin
(901)289-9945
DUTIES:
• Full charge bookkeeper using Peachtree
o Accounts Payable
o Accounts Receivable
o Payroll
o Reconciliation of all bank accounts
o Filing of payroll taxes
o Correspondence, transcribing and writing
o Job (project) tracking
o Filing
o Ordering all office supplies
o Answer phone and greet all vistors/clients
o Support for Tax Attorney during tax time
o Maintained various licenses (P.E. licenses, Contractor License, Business License)
• Assisted with research of parcels in regards to zoning, drainage information, Lot
dimensions, ownership, etc.
• Worked with wide format printer and plotter
• Support for Professional Engineer
• Worked closely with V.P./Cad Technician
• Filing project related applications or forms with to Memphis & Shelby County Code
Enforcement or Planning and Development of Shelby County, as well as Desoto
County
• AutoCAD, drawing foundation plans, section details, and finish schedules mostly
Construction Engineering Services, Inc. is a small engineering firm that specialized in
consulting and design. I was asked to learn AutoCAD early in my employment, so I took a
class at Southwest Community College on the subject and began doing drawings, as well as

2. keeping the books and the office functioning smoothly. Due to lack of work, the company
closed its door in December 2014.
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Sherry K. Nicholson
4/97 to 7/99
TEAM LEADER
METLIFE
800 Centre Blvd.
Franklin, TN 38067
SUPERVISOR: Deanna Bolton
1-800-848-0287
DUTIES:
• Assist Plan Participants with transactions within their 401K Savings Plan Benefit.
Transactions consists of fund transfers, withdrawals, and contributions
• Educate Plan Participants in regards to the different investment funds available within
the 401K Savings Plan, fund valuation, historical rates of return, eligibility factors,
types of payment and tax consequences, options available in regard to age, salary or
company stock, confirmation advises, any mailings, and any changes in tax laws or the
Plan itself
• Supervised and interacted with team members when necessary, with escalated calls
• Prepared general correspondence in response to participant inquires
• Provided and assisted with ongoing training and development of the team
• Research and resolve Plan Participant issues. Generally the issue was originated with a
team member and was escalated to management
• Scheduling team members using forecasts and coordinating with upcoming calendar
events or plan changes
• Provided assistance between team members and other departments, such as special
transactions or client representatives
• Coordinated monthly meetings between Team Management, Research Team, Internet
Team and Team Leaders
• Assisted in Participant Service Center projects and events, such as, “Bring your
Son/Daughter to Work Day, blood drives and Plan training for new employees